Goed 7,4
op basis van 759 beoordelingen

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uit 759 beoordelingen
  • Hygiëne 7,3
  • Faciliteiten 7,2
  • Ligging 7,7
  • Kamercomfort 7,5
  • Personeel 7,4
  • Verhouding prijs/kwaliteit 7,3
  • Ontbijt/maaltijden 7,2
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Rut van Indonesië
Zakelijke reizigers
Superior Kamer
Ik verbleef één nacht in augustus 2016
good location
Beoordeeld 18 augustus 2016

Mohd van Maleisië
Zakelijke reizigers
Deluxe tweepersoonskamer
Ik verbleef één nacht in augustus 2016
Good hotel with great location
Beoordeeld 15 augustus 2016

MOHD van Maleisië
Zakelijke reizigers
Executive kamer
Ik verbleef 5 nachten in augustus 2016
Everything just fine and satisfied
Good and satisfied
Beoordeeld 15 augustus 2016

Gary van Verenigde Staten
Superior tweepersoonskamer
Ik verbleef 2 nachten in augustus 2016
Beoordeeld 09 augustus 2016

Debby van Indonesië
Zakelijke reizigers
Ik verbleef één nacht in juli 2016
Feel good
Nice hotel, very recommended..
Beoordeeld 29 juli 2016

Daeyoung van Zuid-Korea
Zakelijke reizigers
Ik verbleef één nacht in juli 2016
Beoordeeld 29 juli 2016

John van Singapore
Zakelijke reizigers
Ik verbleef 2 nachten in juli 2016
decent place and value for money
Beoordeeld 28 juli 2016

Yoel van Indonesië
Gezinnen met oudere kinderen
Ik verbleef 2 nachten in juli 2016
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Beoordeeld 26 juli 2016

Erwin van Indonesië
Zakelijke reizigers
Ik verbleef één nacht in juli 2016
Business trip
Nice hotel that combined with the good price from agoda..
Beoordeeld 22 juli 2016

Andre van Indonesië
Zakelijke reizigers
Superior Kamer
Ik verbleef 4 nachten in juli 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Beoordeeld 20 juli 2016


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