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Geweldig
8,5
uit 1709 beoordelingen
Hygiëne/conditie hotel
8,9
Faciliteiten
8,7
Ligging
8,7
Kamercomfort
8,8
Personeel
8,9
Verhouding prijs/kwaliteit
8,2
Ontbijt/maaltijden
7,6

6 chien L.
Singapore
07 mei 2016
Overall satisfactory but standard not up to what o
location is ok as most of the major new casino hotels share the same area , so it is nothing special, however, however this hotel's rates are of course value for money considering the others 5 star hotels in the area. However, as for Hard Rock Hotel standard in terms of state of the property and facilities, HRH Macau is quite disappointing. But the excellent staff at the reception made up for it

5,6 Cindia L.
Portugal
30 april 2016
Old design, no assurance let alone any personalize
We're in our honeymoon trip, before we arrive, Hard Rock send us an email asking us to order expensive flowers. We denied. Not to mention that they are NOT providing any towel swans or flower pedals (which cost actually nothing to them), but instead they give us a souvenir which clearly printed that it was for the grand opening in "2009"! To us, they are sending us some inventory which they don't want and clear for their storage. Assurance, none definitely! The management really needs to go into a course of what good service quality is, or at least try to understand the five dimensions that customers will value the service of a hotel. Moreover, the decoration of the room is very outdate. The bathtub leaks water. The toilet is separated from the shower but there is not washing basin in the toilet, so one has to walk back to the shower room to wash our hands! In addition, aside from a very small guitar pattern on the pillow case, there is NOTHING in the room that will reflect the spirit of "Hard Rock"!

10 shahrill R.
Malaysia
01 mei 2016
fantastic
it was a really really nice hotel. nice staff. i wouldnt expect to have a helpful staff at macau. it was a really nice hotel. nice really nice

7,2 Chin T.
Singapore
29 april 2016
Disappointing bathroom
The structure of the bathing area encouraged the spillage of water onto the floor when bathed. There is no proper coverage that prevents that. Aircon cannot seem to adjust temperature. Pre-set / auto adjusted, I suppose (perhaps I do not know how to do it - hotel help kit did not indicate aircon usage as well) The floor should be carpeted throughout and not half way as it gets really cold if one forgets to wear room slippers. The chairs also very cold especially the metal part.

8,8 Su Y.
Singapore
28 april 2016
Polite staff, good service & clean
We enjoyed our stay in hard rock. Staff r

7,6 Tan S.
Singapore
23 april 2016
HardRock! Not really Hard!
Although the name says a lot about the establishment but generally nothing to bred about. Convenient with facilities!

10 kerry H.
New Zealand
22 april 2016
clean comfort
nice room very comfort friendly staff

8,8 Xue L.
Malaysia
21 april 2016
Helpful staff
They willing to help in arrange anything for us. A very good experience staying here.

10 Evelyn L.
Philippines
21 april 2016
Staff are very accomodating
Very good

9,2 Leong F.
Malaysia
22 april 2016
Kind staff
Kind staff & good environment . Luxury hotel !