arrow-up-icon
Terug naar hotelinformatie

Recente beoordelingen

Selecteer type reiziger
Geweldig



uit 2581 beoordelingen
  • Hygiëne/conditie hotel 8,7
  • Ligging 8,2
  • Kamercomfort 8,7
  • Personeel 8,7
  • Verhouding prijs/kwaliteit 8,7
  • Ontbijt/maaltijden 7,8

8,7 Andri K.
South Africa
11 augustus 2013
The staff were exceptionally helpful and friendly.
Location, staff
The staff were incredibly helpful. We had booked a cruise and had to postpone due to bad weather, and a lady that worked at the front desk, Sinh, went out of her way to assist us and even gave us an upgrade to a family room seeing as we were three people traveling together.

8,3 JINYU H.
China
28 augustus 2013
Good value for the money
Friendly staff, clean room, excellent location!
Very good! Helpful staff with good English skill. The location really leads you to the heart of local people's life.

7,7 Peiling L.
Singapore
12 augustus 2013
Overall a nice hotel but had bad experience
Great breakfast, clean room but had a bad experience with the hotel
Overall the hotel is clean, quite comfortable and the breakfast is good. For the price of the hotel, it is absolutely very value for money. However, I wasn't that pleased with the way the hotel treated every customer. We booked a trip to Halong Bay but it was cancelled due to a storm. We wanted to extend another day but they told us the hotel is fully booked. So we had to find another hotel at the very last minute. That is fine as we understand they can't vacant a room for us at the very last minute. However, we've a booking with them the next day through agoda and when we arrived to check in the next day, they told us the hotel was fully booked because many customers extended their stay due to the Halong Bay storm and wanted to transfer us to their sister hotel (Rising Dragon Haven) which they claimed were better. But it wasn't better. The customer service for Rising Dragon Haven is very bad. They provided just one big towel and when we requested for one more big towel and 2 small towels, they forgot about our request. When we asked again, they brought 2 big towels. The hot water was unavailable halfway through my shower and it was super cold. And the room is not sound proof so you can hear all your neighbours' conversation through out the day/night. The breakfast was pathetic as well. And its location is very far away from the centre of Old Quarter. So yes, the management of Rising Dragon Palace is bad. I feel they do not treat all customers the same and I think they've no right to simply put us (with booking) to another hotel. That is very unprofessional. lastly, Rising Dragon Palace is located very near to the train station so be prepared to listen to the train at the night or early morning.

10 LIEK Y.
Malaysia
17 augustus 2013
Value to stay
clean, friendly staff, great breakfast
Excellent hotel, will come back in stay in future. Arrange day trip was good and the price is reasonable.

8 Kristian S.
Indonesia
23 augustus 2013
Comfortable, no frills, great food
Food, Comfort, Location

7,3 Tim B.
United Kingdom
19 augustus 2013
pleasant and comfortable short stay for business
friendly staff, nice spa, good lcoation
The Rising Dragon Palace is well convenient in the heart of Hanoi's Old Quarter. The staff speak very good English and are very attentive. The spa is excellent, and the rooms are comfortable and perfect for a short business trip.

8 Michael S.
United States of America
18 augustus 2013
Great stay, great staff.
friendly helpful staff. clean rooms
The hotel stay was great. they were helpful with hotel transfers and were very knowledgable about the area. I would recommend this hotel. the price was great too.

7,3 Sophie B.
France
02 september 2013
nice hotel
location, staff, price

5 Mengjia Y.
Hong Kong
29 augustus 2013
Nice staff, good service
nice staff, good location and good service
I was arranged to another hotel due to the storm the day before I arrived. The clients live in my room didn't leave as a result and I was arranged to another hotel with relationship with Rising Dragon Palance. However, I am happy with the attituade of the staff and their efforts to comfort me on the accidence.

6,3 Colin S.
United Kingdom
30 september 2013
mixed
receptionist, rooftop restaurant, location
Service was mixed - ranging from a very helpful receptionist to mixed service in the spa. Room was small and double bed was two twin beds pushed together. Good value however and ok as a base.