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uit 1686 beoordelingen
  • Hygiëne/conditie hotel 8,2
  • Faciliteiten 7,7
  • Ligging 8,7
  • Kamercomfort 8,3
  • Personeel 8,6
  • Verhouding prijs/kwaliteit 8,5
  • Ontbijt/maaltijden 7,6

10 Fong W.
Malaysia
30 oktober 2014
fantastic
staff very helpful really make your day I will definitely come back and recommend for friends and family
Room very clean and fantastic

10 Shet A.
Malaysia
31 oktober 2014
Better than 5 star hotels
Great location, spacious room, and best of all -- very friendly, supportive and informative hotel staffs!
It was a really pleasure stay at the Thaison Palace Hotel during my 5 night stay at Hanoi. Perfectly located in the centre of Old Quarter, I was able to walk to a few famous tourist spots such as Hoan Kiem Lake, Water Puppet Theatre, and the Old Quarter City itself. Staffs were really great. Joe and Alice who welcomed me with a cup of Vietnamese Coffee upon my arrival were being really helpful, especially with the planning of my travelling itinerary after knowing that I'd no plan for the next few days. They also bought me a local sim card that allowed me to stay connected with my local friends in Hanoi, as well as family and friends back in my hometown. It was a great relief for me as I didn't know how to speak in Vietnamese. Other staffs, Richie, Henry and Lana were also helping at the best they could to make me feel comfortable throughout the stay. p/s they all speak really good English, so no problem of communicating at all. In overall, I would say this place provides the best hospitality service ever, being at their best abilities to make you as comfortable as possible. Very highly recommended to all kind of travelers especially to solo travelers who didn't have a definite plan just like me!

6,7 Brenda S.
United States of America
27 oktober 2014
Over Rated
The Staff, Location, the Staff
The staff are incredibly accommodating. The location is great. The hotel itself is not as clean as pictured. Dirty walls, bathroom tiles yucky. Carpets dirty. The room for breakfast is narrow and very uncomtable with more than five people in it. The food was cold and not very fresh. They arranged a taxi which was obviously a friend to take us to the Airport. He arrived 15 minutes late. He talked and argued on his cell phone the entire time, including texting until we informed him he was going to made us late for our flight. Then he drove like a bat out of hell. My advice book your own taxi...which a million passed in front of the hotel.

10 Luke E.
United Kingdom
28 oktober 2014
Thaison Palace...you can't go wrong
If you want a central location in Ha Nội with excellent customer service and a convenient way to book the rest of your trip then you can't go wrong staying at the Thaison Palace Hotel.
Joe and the crew really know how to make people feel welcome and they can't do enough for you to make your stay a comfortable as possible. For the price, Thaison is absolute value for money with clean rooms and a good breakfast. The location is excellent, situated minutes away from the heart of the old quarter and minutes from the lake with all the amazing sights of Ha Nội easily accessible. On arrivival, Joe and his team made me feel very at home and relaxed. Whenever I needed something they were able to arrange it...from setting up day tours, booking me flights to other parts of Vietnam, train tickets and pick ups, there really nothing that they won't or can't do for you. Absolutely amazing staff who have big smiles on their faces all the time...even when you come home at 3 in the morning twice in a row and you wake them up...sorry about that guys. Luke

9,7 alan B.
Thailand
25 oktober 2014
fantastic hotel
staff rooms breakfast
we stayed there last year and had a wonderful time , we stayed with our 4 children this time and everybody had a great time , thee staff are very very good with nothing being too much trouble .

9,3 alan B.
Thailand
25 oktober 2014
great hotel great value
value for money , staff rooms
just loved staying , the staff were very helpful and its very clean with a very good breakfast.

9,3 Rose M.
Australia
24 oktober 2014
Felt like home away from home
The staff, the room, the location
I cannot recommend this hotel more! The staff were friendly and treated us like family. Upgraded us just because they could and went far beyond in all their help. Great location in the old district, walking distance to all shops/restaurants/etc but just far enough away to make it a quieter location, out of the busy, noisy streets.

6,7 Marcel G.
Netherlands
25 november 2014
This hotel is fine for what you pay
Staff!!! and location.
The staff of Thiason is just superb, especially 'handsome' will help you with anything; tours transport restaurants.....Location is convenient, close to the lake.

10 Robert H.
United States of America
23 oktober 2014
Friendly staff. Great location. Excellent breakfas
Friendly staff, great location, buffet breakfast
The staff were very welcoming. I highly recommend this hotel.

7,7 NG H.
Malaysia
04 november 2014
no commend due to not stay
location, cheap, helpful staff
no commend due to not stay