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Barceló México Reforma Mexico City
Barceló México Reforma Mexico City
Barceló México Reforma Mexico City
Barceló México Reforma Mexico City
Barceló México Reforma Mexico City
Barceló México Reforma Mexico City
Barceló México Reforma Mexico City

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9

Exceptional

3,842 reviews

3,842 reviews

Breakfast3
Housekeeping3
Food & Dining1
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Diana the Huntress Fountain

90 m

Lotería Nacional

130 m

Cinemex Palacio

200 m

Paseo de la Reforma

220 m

El Caballito

230 m

Popular landmarks
Palacio de Bellas Artes

1.0 km

Metropolitan Cathedral (Catedral Metropolitana)

1.4 km

Zocalo

1.9 km

Templo Mayor

2.0 km

Chapultepec Castle

3.6 km

Closest landmarks
Ministerial Especializada Para Atención al Turista

190 m

Policlínica

250 m

Fonart, Juárez

360 m

Museum of San Carlos

370 m

Revolution Monument

380 m

Barceló México Reforma Mexico City

Paseo de la Reforma 1, Historic City Center, Mexico City, Mexico, 06030 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Historic City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous National Museum of Anthropology (Museo Nacional de Antropologia). Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Mexico City

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to the current situation of COVID-19, some services could be affected. In the same way, some schedules in the consumption centers could be modified. This hotel will operate following the directions of the Ministry of Health. For more information, we ask you to contact the hotel. "

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Mexico City every 12 minutes on Agoda.com
Value for money8.6
Distance to city center3 km
Location rating9.2
Nearest airportMexico City International Airport (MEX)
Distance to airport8.3 km

Rooms available at Barceló México Reforma Mexico City

Very good
Room comfort & quality

8

Suite Premium Level
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 king bed
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Suite City View Premium Level
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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Superior Room Premium Level
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 1 king bed or 2 double beds
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Deluxe Double or Twin Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 double beds or 1 queen be...
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King Suite
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 queen bed
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Superior
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 double beds or 1 king bed
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Superior Executive
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 1 king bed
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Standard Double Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 double beds or 1 queen be...
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Standard Triple Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 double beds
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Deluxe Hot Deal
...
  • Room size: 65 m²/700 ft²
  • City view
  • 2 queen beds and 1 king bed
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Frequently asked questions

What time is check-in and check-out at Barceló México Reforma Mexico City?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Barceló México Reforma Mexico City?

Parking is available for a fee of 7 USD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Mexico City with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Barceló México Reforma Mexico City?

Wake up to a great buffet breakfast at Barceló México Reforma Mexico City. There's an additional charge of 16 USD for adults and 8 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Barceló México Reforma Mexico City?

Barceló México Reforma Mexico City features 4 on-site restaurants for your dining convenience. Breakfast is served here. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Barceló México Reforma Mexico City?

Large events and gatherings such as private events can be hosted at Barceló México Reforma Mexico City. Small or intimate events like graduation parties can also be accomodated.

Can business events be hosted at Barceló México Reforma Mexico City?

On-site venues and convenient event services make Barceló México Reforma Mexico City an ideal choice for hosting events such as seminars, corporate events, conferences and meetings.

What is the smoking policy at Barceló México Reforma Mexico City?

Barceló México Reforma Mexico City does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Barceló México Reforma Mexico City?

The closest train, metro, or bus station is Juárez, 410 m away from Barceló México Reforma Mexico City.

What restaurants are nearby Barceló México Reforma Mexico City?

Barceló México Reforma Mexico City’s neighborhood is Historic City Center which includes popular restaurants such as 5 Caudillos, Manifestation and Carambuco.

What popular shopping places are close to Barceló México Reforma Mexico City?

Located in the Historic City Center area, Barceló México Reforma Mexico City is close to great shopping choices like Mercado De Artesanias La Ciudadela, Barrio Alameda and Antonio Collantes Gallery.

What are popular attractions near Barceló México Reforma Mexico City?

Barceló México Reforma Mexico City’s location in the Historic City Center neighborhood makes it close to famous attractions including Palacio de Bellas Artes, Paseo de la Reforma and Zocalo.

What popular natural sightseeing spots are close to Barceló México Reforma Mexico City?

Barceló México Reforma Mexico City is located within Historic City Center, which makes it conveniently close to natural sights including Fuente de Tlaloc.

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Explore the neighborhood

What people love about Barceló México Reforma Mexico City

  • 10

    Exceptional

    "Food excellent"

    Helen

    |

    March 25, 2021

  • 10

    Exceptional

    "I will definitely return."

    Marilyn

    |

    February 1, 2021

  • 10

    Exceptional
    Staff 

    "Super friendly staff, big and clean rooms, lots of facilities within the premises, it has everything you need when visiting Mexico City."

    Ernesto

    |

    November 30, 2020

Overall rating:

9

Exceptional
3,842 reviews
Cleanliness
9.0
Facilities
8.9
Location
9.2
Read all reviews >
More about Barceló México Reforma Mexico City

More about Barceló México Reforma Mexico City

Barceló México Reforma Mexico City

See the best of Mexico City with a stay at Barceló México Reforma Mexico City, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Mexico City is easy with a stay at Barceló México Reforma Mexico City, just 3.8 km from National Museum of Anthropology (Museo Nacional de Antropologia).
The facilities and services provided by Barceló México Reforma Mexico City ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Mexico City. Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Barceló México Reforma Mexico City. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Light snacking is available day or night with the hotel's vending machines.
To fill your days, be sure to check out the fantastic facilities offered at Barceló México Reforma Mexico City. Pamper and indulge yourself with a visit to the massage, hot tub, salon, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Take some time to explore Mexico City. Pose in front of Museo Frida Kahlo located 8.9 km away, and you can always show your friends the time you went to Mexico City.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

2 mentions

Swimming Pool

1 mention

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [charges apply]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Ironing facilities
  • Mini bar
  • Satellite/cable channels
  • Shower
Food and dining
Restaurants on site

Garibaldi Taquería Tradicional

  • Cuisine: Mexican

La Fontana

  • Cuisine: Italian

Sonora Grill

  • No additional information available

Daikoku

  • Cuisine: Japanese
Location
Paseo de la Reforma 1, Historic City Center, Mexico City, Mexico, 06030
Exceptional
Location

9.2

Airports

  • Mexico City International Airport (MEX)
    8.3 km
  • Licenciado Adolfo López Mateos International Airport (TLC)
    45.4 km

Public transportation

  • Juárez
    420 m
  • Hidalgo
    490 m

Hospital or clinic

  • Policlínica
    250 m

Shopping

  • Mercado De Artesanias La Ciudadela
    590 m

Convenience store

  • OXXO
    1.2 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Paseo de la Reforma
    220 m
  • Palacio de Bellas Artes
    1.0 km
  • Metropolitan Cathedral (Catedral Metropolitana)
    1.4 km
  • Zocalo
    1.9 km
  • Templo Mayor
    2.0 km
  • Chapultepec Castle
    3.6 km
  • National Museum of Anthropology (Museo Nacional de Antropologia)
    3.8 km
  • Basilica de Santa Maria de Guadalupe
    6.6 km
  • Museo Frida Kahlo
    9.0 km
  • Coyoacan
    9.7 km

Nearby landmarks

  • Diana the Huntress Fountain
    90 m
  • Lotería Nacional
    130 m
  • Ministerial Especializada Para Atención al Turista
    190 m
  • Cinemex Palacio
    200 m
  • Paseo de la Reforma
    220 m
  • El Caballito
    230 m
  • Policlínica
    250 m
  • Expo Reforma
    280 m
  • Plaza Julio Antonio Mella
    310 m
  • Museo Nacional de la Revolución
    320 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Tour Information: The price for a one-hour tour is USD 70 plus taxes with Mandarin speaking tour guide. Reservation is required with concierge department and choose a city tour, Xochimilco or visit to the Basilica and the pyramids of Teotihuacan.
  • Pool and spa opening hours:
    From Monday to Saturday: from 06:00 AM to 10:00 PM
    On Sundays and Holidays: from 08:00 AM to 08:00 PM
  • Children's pool opening hours:
    From Sunday to Friday: from 10:00 AM to 02:00 PM and from 04:00 PM to 06:00 PM.
    On Saturdays and Holidays (Summer, Christmas, and Easter): from 08:00 AM to 02:00 PM and from 04:00 PM to 09:00 PM.
  • Reforma Uno Bar is open from 10:00 AM to 01:00 AM.
  • The B-Market Gourmet Coffee and Snacks at the property is open from 06:30 aM to 11:00 PM.
  • Sonora Grill Open Hours: 01:00 PM - 12:00 AM (Monday-Wednesday) 01:00 PM - 02:00 AM (Thursday-Saturday) 01:00 PM - 10:00 PM (Sundays) Daikoku Open Hours: 01:00 PM - 11:30 PM La Barbería Shop & Spa Open Hours: 02:00 PM - 09:00 PM (Monday-Thursday) 11:00 AM - 06:00 PM (Fridays)
  • Garibaldi traditional taqueria From Monday to Sunday From 17:00 to 23:00 hours
  • Due to the current situation of COVID-19, some services could be affected. In the same way, some schedules in the consumption centers could be modified. This hotel will operate following the directions of the Ministry of Health. For more information, we ask you to contact the hotel.
  • Museo Del Tequila is open from Monday to Saturday 10:00 AM to 10:00 PM ; Sunday: 10:00 AM to 6:00 PM.
  • Baul Mexicano - a Mexican handicrafts boutique is available at the property.
  • Buffet breakfast available at an additional cost per guest 2022 rate: USD 18.50 for adult and USD 11.60 for child (VAT included)
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee20 USD
  • Distance from city center3 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)16 USD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors20
  • Number of restaurants4
  • Number of rooms 505
  • Room voltage110
  • Year property opened1995
  • Most recent renovation2015

Parking

  • Daily parking fee7 USD
Property announcements

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the use of the pool for children up to 16 years old is available only from 10:00 to 14:00 and from 16:00 to 18:00 with the company of an adult.

The property has a private lounge located on the 12th floor. Please contact the property for more details.

Reviews of Barceló México Reforma Mexico City from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.0
Facilities8.9
Location9.2
Room comfort and quality8.0
Service8.8
Value for money8.6
High score for Mexico City
Rating
9+ Exceptional (19)
8-9 Excellent (2)
7-8 Very Good (4)
6-7 Good (2)
<6 Below Expectation (3)
Time of the year
Mar - May (8)
Jun - Aug (6)
Sep - Nov (6)
Dec - Feb (10)
All guests (83)
All room types
All languages

Show reviews that mention 

Showing 30 verified guest comments
12
10.0
Exceptional
Ernesto from United States
Couple
Superior
Stayed 4 nights in November 2020

Perfect Location”

Majestic Hotel in the middle of Reforma, close to everything. Super friendly staff, big and clean rooms, lots of facilities within the premises, it has everything you need when visiting Mexico City.

Reviewed November 30, 2020

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9.2
Exceptional
deepak from Qatar
Couple
Superior
Stayed 4 nights in December 2019

Exceptional”

My wife and I stayed in this hotel in our visit to Mexico City. This hotel is very centrally located and is close to all the major attractions, public transportation and restaurants. The room was very nice and clean. The only flaw I can think of is that when you order room service, the server expects a tip and behaved as if it his birthright. I had to give a tip and not code to give a tip.

Reviewed December 23, 2019

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Dear Guest, Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Paulina Otero Quality Manager

Responded August 15, 2020
Barceló México Reforma Mexico City
9.6
Exceptional
Victor from Sweden
Couple
Superior
Stayed 1 night in December 2019

Perfekt plats för att utforska Mexico City”

Bra utgångspunkt för att besöka Mexico Citys sevärdheter. Chapultepec, Centro Historico and Monumento a la Revolución all within walking distance. Great mexican breakfast!

Reviewed December 09, 2019

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Dear Victor, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Paulina Otero Quality Manager

Responded August 19, 2020
Barceló México Reforma Mexico City
10.0
Exceptional
Marilyn from United States
Solo traveler
Superior
Stayed 4 nights in December 2020

Stellar Hotel and Service”

I have stayed her for leisure for the past 2 Xmas. Even during the pandemic Xmas holiday of 2020, the hotel and staff were phenomenal. Luxurious, clean, staff prompt to help. Breakfast served in hotel room was delicious. Amazing prices. This city is very safe and this hotel is the best. I will definitely return.

Reviewed February 02, 2021

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Dear Guest, we are thrilled you enjoyed you recent stay whit us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon Quality Manager

Responded March 02, 2021
Barceló México Reforma Mexico City
8.4
Excellent
Ian from United Kingdom
Group
Stayed 3 nights in October 2018

Good Hotel for fist time in Mexico.”

This was our first time to Mexico City' you hare stores of crime but round this Hotel felt very safe. We found all the people very friendly.

Reviewed October 29, 2018

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10.0
Exceptional
mila from Australia
Couple
Superior
Stayed 4 nights in March 2019

I reserved the hotel room when Agoda offered a discounted price..”

The hotel is right on the centre of the city.. there are plenty of food selection for breakfast. The pool & gym is a good place for relaxation after s long day of touring.

Reviewed March 16, 2019

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10.0
Exceptional
Mark from Philippines
Couple
Deluxe Double or Twin Room
Stayed 2 nights in July 2019

Very helpful staff - with one exception”

The staff were very professional and helpful. They helped with excursions and with getting our laundry done (even on a Sunday, when there is no regular service. Room service was efficient and the quality of the food was excellent. My one complaint! I needed to change $100 into peso on our last day. The rate was very poor. The young lady attending to me explained that if I exchanged $400 then I would get a much better rate, and she guaranteed that I could change any remaining peso back into dollar. A no brainer! However, when I tried to change money back later I was only then told that I could only change half of the original sum back. A relatively small point, but misinformation is always very annoying to me. This was a shame; however I do want to stress that the overall quality of service at the hotel is very good, and my wife and I would highly recommend it.

Reviewed August 03, 2019

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Dear Guest We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Paulina Otero Quality Manager

Responded August 19, 2020
Barceló México Reforma Mexico City
6.0
stuart from United Kingdom
Business traveler
Standard Double Room
Stayed 1 night in June 2018

Charged me twice for my room ”

A busy hotel in Mexico city, the room was good but I had to wait an eternity for elevators. Check was not particularly easy and upon my return to the UK I found they had charged me twice for my room... a situation I am attempting to resolve. The gym is very good.

Reviewed July 25, 2018

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10.0
Exceptional
Injinnash from Czech Republic
Couple
Superior
Stayed 3 nights in December 2018

Exceptional”

We are very satisfied with everything, hotel staff is very friendly, breakfast is rich, location is the best! Definately will recommend this hotel!

Reviewed December 25, 2018

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Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Mexico Reforma.We are thrilled that you have enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Paulina Otero Quality Manager

Responded August 19, 2020
Barceló México Reforma Mexico City
8.0
Excellent
Francisca from United States
Group
Deluxe Room
Stayed 5 nights in August 2012

good location and very nice hotel”

liked the view from our floor, good gym, fantastic spa

Carmen at the spa was super nice. When we had hot water problems in the bathroom, they sent someone right away. When we complained of a smoky room, they changed our room to a different floor.

Reviewed August 30, 2012

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Dear Francisca, Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Paulina Otero Quality Manager

Responded August 15, 2020
Barceló México Reforma Mexico City
9.6
Exceptional
Tracy from New Zealand
Couple
Superior
Stayed 2 nights in January 2020

Nice hotel in a good location ”

The best thing about this hotel was the breakfast and the staff.

Reviewed February 02, 2020

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Dear Tracy , We would like to thank you for your kind words towards our staff, especially regarding the réception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Paulina Otero Quality Manager

Responded August 15, 2020
Barceló México Reforma Mexico City
10.0
Exceptional
HsinI from Taiwan
Business traveler
Deluxe Room-Non Refundable
Stayed 2 nights in October 2016

wonderful”

very busy hotel , staff are friendly and safe!!!

Reviewed November 02, 2016

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Dear Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Paulina Otero Quality Manager

Responded August 15, 2020
Barceló México Reforma Mexico City
10.0
Exceptional
Helen from United Kingdom
Business traveler
Suite Premium Level
Stayed 2 nights in March 2021

Fabulous hotel”

Comfortable, sophisticated, friendly and well located. Food excellent

Reviewed March 25, 2021

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5.2
Jeffrey from United States
Couple
King Suite
Stayed 5 nights in December 2019

Avoid”

I will not stay again. Rooms are dated and service is terrible. Location is great. The hotel never refunded my security deposit and I left my laptop charger in the room which was conveniently never found. Rip off.

Reviewed February 05, 2020

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10.0
Exceptional
Alexandra from Mexico
Couple
Superior
Stayed 1 night in July 2020

Exceptional”

amazing place and service

Reviewed July 15, 2020

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Dear Guest, We thank you for your kind comments and the time you took to share them with us . Paulina Otero Quality Manager

Responded August 14, 2020
Barceló México Reforma Mexico City
10.0
Exceptional
Octavio from United States
Group
Superior
Stayed 2 nights in March 2019

Game”

Very nice

Reviewed April 05, 2019

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Dear Octavio, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Paulina Otero Quality Manager

Responded August 19, 2020
Barceló México Reforma Mexico City
5.6
Crettet from France
Solo traveler
Standard Double Room
Stayed 2 nights in April 2022

No wifi in the rooms”

No wifi in the rooms, a staff that explain that this is normal… if you are in Mexico city for work, it is quite fast a problem…

Reviewed April 10, 2022

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Dear Miss. Crettet, although we sincerely regret reading that your stay at our Barceló México Reforma hotel not fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Cordially Ivonne Sánchez Quality and Guest Service.

Responded April 11, 2022
Barceló México Reforma Mexico City
6.4
Good
David from United States
Couple
Superior
Stayed 2 nights in January 2022

Check in was not pleasant. Hotel is ok ”

I stayed at this Hotel in 2019 and it was really nice. As for the first day of 2022, there are other choices that are far nicer that have a lower rate. First room on the 4th floor was disgusting. Filthy. After 90 minutes we were moved to 1621. The room was acceptable, but all amenities of a 4.5 star hotel were not there. Aside from the aughful check in experience and lack of Robes, slippers, and other missing items from the room, everything was good. First impression are lasting impressions. Check in staff were far from pleasant. The other employees were great. Will I return to this hotel in the future? Probably Not!

Reviewed January 03, 2022

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Dear David We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Cordially Erika P. - Quality and Guest Service

Responded January 03, 2022
Barceló México Reforma Mexico City
6.4
Good
Sam from United States
Solo traveler
Superior Room Premium Level
Stayed 4 nights in May 2021

Very much in need of an update, from top to bottom”

Think atrium lay-out Hyatt ca. 1985. Bland furnishings with marble or granite surfaces, all of them hopelessly & indelibly stained. Pathetic. Not 4.5 or 5 stars, not even close. Furniture looks filthy. Pictures on wall about 20 degrees off vertical, again not a straight one of the bunch. Zero trash cans in sitting room or bath. Curtains don't open all the way, but closet won't stay closed: if you try to take anything out and put it on, the closet door and desk block you from bedroom and bath. Shower doesn't drain so expect standing water until housekeeping comes again. Shower stinks (smells bad) all the time. None of the staff managed to get any request quite right. Executive lounge is awful & poorly stocked anyway. Pool is lame & service in hotel bar and restaurants borderline surly. You might also want to scrutinize the cancellation policy. Any other name-brand hotel beats the value for money proposition. Location is very good, as is breakfast, but just don't. I wouldn't again.

Reviewed June 18, 2021

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Aunque lamentamos sinceramente su desilusión con su estancia en el Barceló México Reforma, nos gustaría darle las gracias por compartir su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro. Ivonne Sanchez García Quality Manager.

Responded June 28, 2022
Barceló México Reforma Mexico City
10.0
Exceptional
ANGELA from Mexico
Couple
Standard Double Room
Stayed 3 nights in March 2022

Exceptional”

Excelente ubicación, instalaciobes, atención y limpieza

Reviewed March 24, 2022

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Estimado huésped, de antemano agradecemos su preferencia por el hotel Barceló México Reforma. Agradecemos enormemente sus comentarios, estamos encantados de que haya disfrutado de su estancia entre nosotros y de saber que nuestro personal fue eficaz para la resolución de sus peticiones. Esperamos poder darle la bienvenida de nuevo muy pronto. Cordialmente Ivonne Sánchez Calidad y Servicio al huésped.

Responded March 25, 2022
Barceló México Reforma Mexico City
12
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