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Centara Life Phu Pano Krabi offers travelers stunning mountain views and a tranquil poolside experience. Ideal for two, the resort combines relaxation with authentic cultural excursions, ensuring a memorable stay. Centara Life Phu Pano in Ao Nang, Krabi is ideal for two travelers seeking exploration and leisure. Close to Ao Nang Beach and the night market, guests can enjoy local charms. Nearby Railay Beach and Phi Phi Islands offer adventure. The resort features a pool with panoramic views, a bar, and guided tours. Rooms include free Wi-Fi, air conditioning, and balconies with garden views. Refreshing showers and breakfast takeaway service add comfort and convenience. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Located in heart of Krabi
Front desk [24-hour]
Airport transfer
Great Breakfast
Beach
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Bar
16 travelers have booked today.
Based on 4,953 verified reviews
8.8
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8.5
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7.9
Location rating score
Value for money | 8.5 |
Distance to city center | 30 km |
Location rating | 7.9 |
Nearest airport | Krabi International Airport (KBV) |
Distance to airport | 17.6 km |
Does Centara Life Phu Pano Krabi offer shuttle service for getting around?
For your convenience when traveling around the city, Centara Life Phu Pano Krabi provides shuttle service right where you need it making it easy for you to get to places conveniently.
Does Centara Life Phu Pano Krabi offer laundry services?
Yes! Centara Life Phu Pano Krabi offers laundry service at your disposal for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.
Does Centara Life Phu Pano Krabi provide dry cleaning services?
Yes! Centara Life Phu Pano Krabi offers dry cleaning service that is available all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.
Is car parking available at Centara Life Phu Pano Krabi?
Centara Life Phu Pano Krabi has car park onsite free of charge for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
What is the average travel time to the closest airport from Centara Life Phu Pano Krabi?
The average travel time to get from Centara Life Phu Pano Krabi to the airport is 35 minutes, but please bear in mind that the travel time may vary based on traffic, weather conditions, and time of day.
What bars are nearby Centara Life Phu Pano Krabi?
While residing at Centara Life Phu Pano Krabi, delight in your evening or night out at Irish Rover Bar & Grill, Chillout Bar, and Gecko Bar to make the most out of your nightlife.
At what time of the year is Centara Life Phu Pano Krabi most popular?
Centara Life Phu Pano Krabi's most popular month where verified guests have stayed the most is in June.
What was the average room rate for Centara Life Phu Pano Krabi been in the past month?
The average room rate for Centara Life Phu Pano Krabi in the past month is 1993.55 THB, compared to city's average of 3126.39 THB.
What is the average rating that past Families with young children have given to Centara Life Phu Pano Krabi?
Verified families with young children that have stayed at this property have given Centara Life Phu Pano Krabi an average rating of 8.0. You can look up more complete customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Group travelers have given to Centara Life Phu Pano Krabi?
Past group travelers that have stayed at this property have given Centara Life Phu Pano Krabi an average rating of 8.4. You can look up more precise customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.
Experience Tranquility and Luxury at Centra by Centara Phu Pano Resort Krabi
Nestled amidst the serene beauty of Krabi, Thailand, Centra by Centara Phu Pano Resort offers a perfect blend of tranquility and luxury. With its stunning architecture and impeccable service, this 4-star resort is the ideal destination for a memorable vacation.
As you step into the resort, you will be greeted by a warm and inviting atmosphere. The check-in process is hassle-free, with the friendly staff ensuring a smooth arrival experience. Check-in time starts from 03:00 PM, allowing you to settle in comfortably and start your vacation on a relaxed note.
Centra by Centara Phu Pano Resort boasts 158 beautifully designed rooms, each offering a sanctuary of comfort and style. Whether you choose a Deluxe Room, a Deluxe Pool View Room, or a Deluxe Pool Access Room, you can expect modern amenities, tasteful decor, and breathtaking views. The rooms are thoughtfully designed to provide a peaceful retreat after a day of exploring the wonders of Krabi.
When it's time to bid farewell to this enchanting resort, check-out is until 12:00 PM. This gives you ample time to enjoy a leisurely breakfast, pack your belongings, and bid adieu to the friendly staff who have made your stay truly memorable.
Located just 35 minutes away from the airport, Centra by Centara Phu Pano Resort offers convenience and accessibility. The resort is also situated 30 km away from the city center, providing a peaceful oasis away from the bustling crowds.
Please note that Centra by Centara Phu Pano Resort has a child policy in place. While children are welcome to stay at the resort, they may be subject to additional charges. The resort's dedicated staff will be happy to provide you with more information regarding the child policy and any associated fees.
Immerse yourself in the tranquility and luxury of Centra by Centara Phu Pano Resort Krabi. With its stunning architecture, comfortable rooms, and impeccable service, this resort promises an unforgettable vacation experience.
Unwind and Be Entertained at Centra by Centara Phu Pano Resort Krabi
At Centra by Centara Phu Pano Resort Krabi, guests can expect a wide range of entertainment facilities that will keep them entertained throughout their stay. Nestled in the midst of a lush garden, this resort offers an array of activities that cater to all ages and interests.
For those seeking relaxation, the resort boasts a beautiful outdoor swimming pool surrounded by tropical greenery. Take a refreshing dip in the crystal-clear waters or simply lounge by the poolside with a good book. The pool area also features a pool bar, where guests can indulge in delicious cocktails and snacks while enjoying the serene ambiance.
If you're looking for some friendly competition, head over to the resort's well-equipped fitness center. Stay active and keep up with your workout routine using the state-of-the-art equipment. Additionally, the resort offers a range of recreational activities such as table tennis and billiards, perfect for some friendly games with family and friends.
In the evenings, guests can gather around the outdoor fire pit and enjoy the warmth of the fire while sharing stories and creating lasting memories. The resort also organizes regular live entertainment, including traditional Thai performances and cultural shows, providing a glimpse into the rich heritage of Krabi.
With its diverse range of entertainment facilities, Centra by Centara Phu Pano Resort Krabi ensures that every guest's stay is filled with fun, relaxation, and unforgettable experiences.
Unleash Your Inner Athlete at Centra by Centara Phu Pano Resort Krabi's Sports Facilities
At Centra by Centara Phu Pano Resort Krabi, guests can enjoy a wide range of sports facilities that cater to every level of athleticism. Dive into the refreshing waters of the indoor and outdoor pools, perfect for a leisurely swim or an invigorating workout. The crystal-clear outdoor pool offers breathtaking views of the surrounding lush greenery, creating a tranquil oasis for relaxation.
For fitness enthusiasts, the resort boasts a state-of-the-art fitness center equipped with modern cardio and strength training equipment. Stay active and maintain your workout routine while enjoying panoramic views of the resort's tropical landscape. Whether you prefer a high-intensity workout or a gentle stretch, the fitness center provides the perfect environment to stay in shape during your stay.
In addition to the pools and fitness center, Centra by Centara Phu Pano Resort Krabi offers exciting diving opportunities for underwater enthusiasts. Explore the vibrant marine life and stunning coral reefs in the crystal-clear waters of Krabi. The resort's convenient beachfront location allows easy access to a variety of water sports activities, ensuring endless fun and adventure for guests of all ages.
Convenience Facilities at Centra by Centara Phu Pano Resort Krabi
Centra by Centara Phu Pano Resort Krabi offers a range of convenient facilities to ensure a comfortable and hassle-free stay for its guests. From laundry service and room service to safety deposit boxes and concierge assistance, the resort takes care of all your needs.
With Wi-Fi available in public areas and free Wi-Fi in all rooms, guests can stay connected and browse the internet effortlessly. For those who prefer a designated smoking area, the resort has thoughtfully provided one. Additionally, the convenience of dry cleaning services and luggage storage is available to make your stay even more convenient.
The resort also offers daily housekeeping to ensure that your room is always clean and tidy. Whether you need assistance with laundry, want to enjoy a meal in the comfort of your room, or require recommendations for local attractions, the friendly and attentive staff at Centra by Centara Phu Pano Resort Krabi are always ready to assist you.
Convenient Transport Facilities at Centra by Centara Phu Pano Resort Krabi
At Centra by Centara Phu Pano Resort Krabi, guests can enjoy a range of convenient transport facilities that make exploring Krabi a breeze. The resort offers airport transfer services, ensuring a smooth and hassle-free arrival and departure experience for guests. Whether you're arriving from Krabi International Airport or any other location, the resort's dedicated staff will be ready to assist you.
In addition to airport transfers, Centra by Centara Phu Pano Resort Krabi also provides a shuttle service, making it easy for guests to explore the local area. Whether you want to visit the stunning beaches, vibrant markets, or popular tourist attractions, the resort's shuttle service will take you there comfortably and conveniently. If you prefer to explore at your own pace, the resort also offers a car park onsite, allowing guests to park their vehicles securely and conveniently. Best of all, the car park is free of charge, giving guests peace of mind and saving them from the hassle of finding parking elsewhere in Krabi. With these transport facilities, guests can truly make the most of their stay at Centra by Centara Phu Pano Resort Krabi.
A Gastronomic Delight at Centra by Centara Phu Pano Resort Krabi
Indulge in a culinary journey like no other at Centra by Centara Phu Pano Resort Krabi. With a range of dining facilities to satisfy every palate, this resort offers an unforgettable gastronomic experience.
Start your day with a hearty breakfast buffet at the resort's restaurant. Enjoy a wide selection of international and local dishes, freshly baked pastries, and tropical fruits. The restaurant's cozy and inviting ambiance creates the perfect setting for a leisurely meal.
For those who prefer dining in the comfort of their own room, room service is available. Whether you're craving a late-night snack or a full-course meal, the resort's room service menu offers a variety of options to cater to your taste.
If you're in the mood for a BBQ feast, head to the BBQ facilities at Centra by Centara Phu Pano Resort Krabi. Gather with your loved ones and savor the flavors of grilled meats and seafood while enjoying the serene surroundings.
With daily housekeeping, you can rest assured that your dining experience will be accompanied by impeccable service. The attentive staff will ensure that your table is set to perfection, and any special requests are promptly attended to.
At Centra by Centara Phu Pano Resort Krabi, dining is not just a necessity but a delightful experience. From the delectable breakfast buffet to the convenience of room service and the joy of BBQ gatherings, this resort caters to all your dining needs with flair and finesse.
Experience Comfort and Convenience at Centra by Centara Phu Pano Resort Krabi
Centra by Centara Phu Pano Resort Krabi offers a variety of spacious and well-appointed rooms to suit every traveler's needs. Choose from the Family Room Pool View King, Superior Garden View King, Superior Garden View Twin, Superior Pool View King, or Superior Pool View Twin, each offering a unique and comfortable stay.
The Family Room Pool View King is perfect for families, with its generous size of 49 square meters and a luxurious King Bed. Enjoy breathtaking views of the pool while relaxing in the comfort of your room. For those seeking a cozy retreat, the Superior Garden View King and Superior Garden View Twin rooms provide a peaceful ambiance and measure 24 square meters. The Superior Pool View King and Superior Pool View Twin rooms also offer the same size and feature a King Bed, allowing guests to unwind while overlooking the resort's stunning pool.
Booking your stay at Centra by Centara Phu Pano Resort Krabi through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's user-friendly platform, you can easily browse and select the perfect room for your stay. Take advantage of exclusive deals and discounts, ensuring that you get the most value for your money. Whether you're traveling with family or friends, Centra by Centara Phu Pano Resort Krabi and Agoda make it easy to find the ideal room at the best price.
Discover the Vibrant Charm of Ao Nang in Krabi
Nestled along the stunning Andaman Sea, Ao Nang is a picturesque beach town in the province of Krabi, Thailand. Known for its breathtaking limestone cliffs, crystal-clear turquoise waters, and vibrant atmosphere, Ao Nang is a must-visit destination for beach lovers and adventure seekers alike.
With its pristine beaches, Ao Nang offers a paradise-like setting for relaxation and sun-soaked adventures. Spend your days lounging on the soft sands, taking refreshing dips in the warm waters, or indulging in thrilling water sports such as snorkeling, kayaking, and scuba diving. The beach is also a perfect starting point for exploring the nearby islands, including the famous Phi Phi Islands and Railay Beach.
Aside from its natural beauty, Ao Nang boasts a lively atmosphere with a wide array of dining, shopping, and entertainment options. The beachfront promenade is lined with vibrant restaurants, bars, and cafes, offering a mix of local and international cuisine. After enjoying a delicious meal, take a leisurely stroll along the promenade and browse through the boutiques and souvenir shops for unique finds. As the sun sets, Ao Nang comes alive with its vibrant nightlife, with beach bars and clubs offering live music, fire shows, and a lively party scene.
Getting from the Airport to Centra by Centara Phu Pano Resort Krabi
Located in the beautiful seaside town of Ao Nang, Krabi, Centra by Centara Phu Pano Resort Krabi offers a serene and picturesque getaway. Getting to the resort from the nearest airport is a breeze, ensuring a hassle-free start to your vacation.
If you're arriving at Krabi International Airport (KBV), the most convenient way to reach Centra by Centara Phu Pano Resort Krabi is by taxi. The airport is approximately 25 kilometers away from the resort, and the journey takes around 45 minutes. Taxis are readily available outside the airport terminal, and you can easily spot them by their vibrant colors. The fare is fixed and can be paid directly to the driver, making it a convenient and comfortable option.
Alternatively, if you prefer public transportation, you can take a shared minivan from the airport to Ao Nang. These minivans operate on a fixed schedule and offer a more budget-friendly option. Once you reach Ao Nang, the resort is just a short drive away. You can either hire a local tuk-tuk or take a short walk to Centra by Centara Phu Pano Resort Krabi, which is conveniently located in the heart of Ao Nang.
No matter which mode of transport you choose, the journey from the airport to Centra by Centara Phu Pano Resort Krabi is a scenic one, allowing you to soak in the stunning landscapes of Krabi. Upon arrival, you'll be greeted with warm hospitality and can start enjoying the resort's modern amenities, including a swimming pool, fitness center, and spa, ensuring a memorable and relaxing stay.
Discover the Natural Beauty and Cultural Attractions near Centra by Centara Phu Pano Resort Krabi
Centra by Centara Phu Pano Resort Krabi is nestled amidst the stunning natural beauty of Krabi, Thailand, offering easy access to several captivating landmarks and attractions. Situated just a short distance away, you'll find the picturesque Ao Nang Beach and Noppharathara Beach. These pristine stretches of sand are perfect for leisurely strolls, sunbathing, and enjoying the breathtaking coastal views.
For those seeking adventure, the Monkey Trail is a must-visit attraction. This scenic hiking trail winds through lush greenery and limestone cliffs, leading you to the mesmerizing Ao Phra Nang. Explore the hidden caves and admire the impressive rock formations that make this beach truly unique.
Immerse yourself in the local culture by visiting the Ao Nang Mosque, where you can witness the vibrant religious practices of the community. Art enthusiasts will appreciate a visit to the Dao Art Gallery, showcasing contemporary Thai artwork. For fitness enthusiasts, the Bull Muay Thai Krabi Thailand and Kru Lek Muaythai Gym offer an opportunity to learn and practice the ancient martial art of Muay Thai.
If you're looking for a quieter beach experience, Pai Plong Beach is just a short distance away. This secluded beach offers tranquility and crystal-clear waters, perfect for swimming and snorkeling. Lastly, don't miss the chance to explore the Ao Nang Longtail Boat Service Club, where you can embark on a thrilling boat tour to discover the hidden gems of Krabi's coastline. With such a diverse range of attractions nearby, Centra by Centara Phu Pano Resort Krabi is the ideal base for your unforgettable Krabi adventure.
A Culinary Haven: Dining Options Near Centra by Centara Phu Pano Resort Krabi
Centra by Centara Phu Pano Resort Krabi is surrounded by a plethora of dining options that cater to a variety of tastes and preferences. Guests can indulge in authentic Thai cuisine at KoDam Kitchen, which offers a delectable selection of local dishes bursting with flavors. For those craving seafood, Family Thaifood & Seafood is a must-visit, serving up fresh catches of the day prepared in traditional Thai style. Ali Baba Restaurant is perfect for those seeking a taste of the Middle East, with its extensive menu of flavorful Arabian dishes. Vegetarian and vegan guests will be delighted by the options available at Pure Vegetarian Govinda's Restaurant and Jungle Kitchen, where they can savor plant-based delights. Tandoori Night's Restaurant and Tandoori Hut Restaurant & Bar are ideal for those in the mood for Indian cuisine, while King Kitchen and Kiran Kitchen Restaurant offer a fusion of Thai and international flavors. For a taste of home, guests can head to Thai Food, which serves up classic Thai dishes, or TAJ PALACE RESTAURANT AONANG, KRABI, which specializes in authentic Indian cuisine. With such a diverse range of dining options just a stone's throw away, guests at Centra by Centara Phu Pano Resort Krabi are truly spoilt for choice.
Shop 'til You Drop in Krabi
Centra by Centara Phu Pano Resort Krabi is conveniently located near several shopping landmarks, making it the perfect destination for avid shoppers. Just a short stroll away, you'll find McDonald's, where you can grab a quick bite or indulge in a delicious meal. If you're in the mood for some retail therapy, head over to Aonang, a bustling shopping district filled with boutique stores, souvenir shops, and local markets. Don't miss the vibrant Ao Nang Night Market, where you can immerse yourself in the local culture while browsing through a wide array of clothing, accessories, handicrafts, and tasty street food. Whether you're looking for trendy fashion items or unique souvenirs to take back home, these shopping landmarks near the resort have got you covered.
Affordable Luxury at Centra by Centara Phu Pano Resort Krabi
Experience the perfect blend of luxury and affordability at Centra by Centara Phu Pano Resort Krabi. With an average room price of just $40, this resort offers exceptional value for money compared to the average price of a hotel room in Krabi, which stands at $69.
Nestled amidst the lush greenery of Krabi, Centra by Centara Phu Pano Resort offers a serene and tranquil escape from the bustling city life. The resort boasts a range of well-appointed rooms and suites, each thoughtfully designed to provide utmost comfort and relaxation. From cozy standard rooms to spacious suites, every accommodation option is tastefully furnished and equipped with modern amenities to ensure a memorable stay.
Not only does Centra by Centara Phu Pano Resort Krabi offer affordable rates, but it also provides an array of facilities and services to enhance your vacation experience. Take a refreshing dip in the sparkling swimming pool, indulge in a rejuvenating spa treatment, or savor delectable Thai and international cuisine at the on-site restaurant. The resort's friendly and attentive staff are always on hand to cater to your needs, ensuring a hassle-free and enjoyable stay.
Don't miss the opportunity to experience the perfect combination of luxury, affordability, and warm Thai hospitality at Centra by Centara Phu Pano Resort Krabi. Book your stay today and create unforgettable memories in the tropical paradise of Krabi.
Excellent Hotel with Friendly Staff
Centra by Centara Phu Pano Resort Krabi has received rave reviews from its customers. Guests have praised the hotel for its big rooms, good views, and a great swimming pool. The staff at the hotel have been described as excellent, positive, and happy, providing top-quality service. The breakfast at the hotel is excellent and the room service is of top quality. The hotel is not only beautiful and clean but also located in a great location. The staff are friendly and wonderful, making the stay even more enjoyable. With such positive reviews, it is no wonder that guests are eager to return to this hotel.
A Haven of Exceptional Service and Comfort
Centra by Centara Phu Pano Resort Krabi in Krabi, Thailand, has received rave reviews from its satisfied guests, earning an impressive overall rating of 8.5. This charming resort has truly captivated its visitors with its exceptional service and unparalleled comfort, making it a top choice for travelers seeking a memorable stay in Krabi.
One aspect that sets Centra by Centara Phu Pano Resort Krabi apart is its outstanding value for money, with an impressive rating of 8.6. Guests have consistently praised the resort for providing excellent amenities and services at a reasonable price point. From the moment guests step foot in the resort, they are greeted with warm hospitality and a sense of genuine care, ensuring that every penny spent is well worth it.
The resort's facilities have also received high praise, with a rating of 8.4. Centra by Centara Phu Pano Resort Krabi offers a range of amenities that cater to every guest's needs, whether it's the refreshing swimming pool, the well-equipped fitness center, or the rejuvenating spa. The resort's commitment to providing a comfortable and enjoyable stay is evident in every detail, ensuring that guests have everything they need for a truly memorable vacation.
Excellent8.4
Facilities
Very good7.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Staff very friendly, food had good variety for most palettes, only one thing we paid 1000baht cash deposit for which we received a receipt, without presentation of this receipt you will lose your deposit, just keep it safe, when we checked out we left receipt in room they made us go all the way back to room and find, luckily the cleaner hadn’t thrown in bin, it was a little inconvenient because we had taxi waiting , maybe a better computer system would solve this need for receipt, other than that check out experience it was a good stay
Dear Naran, Thank you for sharing your experience all of the feedback is our best practice of us. Hopefully, we will have an opportunity to serve you again. Warm Regards, Centara Life Phupano Resort Krabi
Had a fantastic time on a recent 7 nights stay. Nice view of the cliffs from my pool view room, worth paying abit extra for this room type. Found all the staff to be nice and friendly. The hotel was spotless clean throughout and Glauy on the 6th floor did a fantastic job in making up the room every morning whilst we were down at breakfast. Breakfast was tasty with plenty to choose from Asian, Indian and Western, egg station, fruits, breads and pasteries etc. Location is good although maybe a 20-25 minute walk to the beach but I didn’t mind as I enjoy a walk, can always hop in a tuk tuk at the top of the road if don’t want to walk though. 7-Eleven close by which I found to be very handy. The only negative thing I can say is that there is not enough sunbeds by pool and only a few with a parasol, make sure you are down at first light and get your towel layed out if you plan on having a pool day. Overall it was an enjoyable stay and I would definitely consider this hotel again when I return to Ao Nang.
Dear Gary, Thank you and appreciated your excellent feedback. We are happy to know that you have a great stay with us. Hopefully we will have an opportunity to service you in the next holiday coming. Warm Regards, Pantiwa / Room Division Manager
An exceptional stay! The hotel exceeded all expectations with its spotless rooms, friendly staff, and fantastic amenities. The location was perfect, offering both convenience and tranquility. Highly recommend this place for anyone looking for a comfortable stay in Krabi!
Dear Silvana, Thank you very much for the excellent review following your stay with us recently. We are pleased to know that the stay was an enjoyable one for you. Looking forward to welcoming you here again. Best regards, Centara Life Phupano Resort Krabi
Single room - Good service staff - Staying in building 2 has only 1 elevator available, which is small and slow, while the elevator in building 1 is hidden in another corner and can be accessed by walking through. - Limited parking, you have to park behind the hotel and walk through the back entrance. - The door to the room does not close tightly; both of the two rooms I stayed in had issues with this. - The view of the pool is on the 6th floor, but you can still hear the sounds of people swimming. If you don't like loud noises, the mountain view would be better. - The food in the hotel is not delicious. Pros The staff is very attentive and dedicated, from the front desk to the housekeeping, maintenance, and security. The staff is great. In summary, the staff is good, but the hotel itself is not very satisfying. It could be improved.
เรียน คุณ Kunchaporn, ขอขอบพระคุณสำหรับการพักผ่อนกับทางโรงแรมเซ็นทาราไลฟ์ ภูพาโน รีสอร์ท กระบี่ และได้บอกล่าวถึงความประทับใจในครั้งนี้ ยินดีอย่างมากเมื่อได้ทราบถึงความประทับใจของท่าน ทุกคะแนนคำติชม คือแรงบันดาลใจในการพัฒนาปรับปรุงการทำงานของพนักงาน อย่างไรก็ตามทางโรงแรมจะนำข้อเสนอแนะ ไปปรับปรุงพัฒนาการบริการให้ดียิ่งๆขึ้นไป ทางโรงแรมหวังเป็นอย่างยิ่งจะได้มีโอกาสต้อนรับ และให้บริการลูกค้าในครั้งต่อไปเมื่อกลับมาเยือนจังหวัดกระบี่ ด้วยความเคารพอย่างสูง สุรีพร / ผู้จัดการฝ่ายต้อนรับ
Airport transfer
Located in heart of Krabi
Currency exchange
Free Wi-Fi in all rooms!
“Paradise Lost: How Centara Life Phu Pano's Beautiful Rooms Are Ruined by Shockingly Bad Service”
While the Centara Life Phu Pano Resort offers comfortable beds and clean rooms, our stay was unfortunately marred by a series of service failures that significantly impacted our experience. Our primary issue began at check-in when we were assigned a twin room despite booking a king bed, which was clearly available on booking platforms like Agoda itself or concurent platforms. The front desk staff proved remarkably unhelpful in resolving this situation. It wasn't until two-thirds of the way through our stay that they finally agreed to move us to the appropriate room type. The room change process was equally frustrating. After waiting 30 minutes and making two calls about our luggage assistance, no one arrived. When we went down to inquire, we were repeatedly told "they're coming" without any actual service materializing. Eventually, we had to insist on receiving our key and personally request help from a service staff member (not from reception) to assist with our luggage. While we could have managed the luggage ourselves, the issue was the complete disconnect between the promised "5 minutes" and the actual response time. Additionally, when my partner lost her pajamas, we asked reception to check with housekeeping. They promised to keep us updated but provided no follow-up until we explicitly asked again. The fitness center was another disappointment. The treadmills had tension issues that persisted even after we reported the problem, the exercise bike was non-functional, and the ventilation system worked poorly. Each of these problems might seem minor in isolation, but collectively they reveal a concerning pattern of service inadequacy throughout the resort. What could have been a pleasant stay in comfortable accommodations was undermined by consistent service failures and unresponsiveness from the staff.