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City Garden GRAND Hotel
City Garden GRAND Hotel
City Garden GRAND Hotel
City Garden GRAND Hotel
City Garden GRAND Hotel
City Garden GRAND Hotel
City Garden GRAND Hotel

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8.7

Excellent

6,022 reviews

6,022 reviews

Housekeeping238
View125
Breakfast84
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
A. Venue Mall

180 m

Century City Mall

190 m

SM Marketplace

190 m

MetroMart

200 m

A. Venue Makati

210 m

Popular landmarks
Robinsons Place Manila

5.0 km

National Museum

5.7 km

Rizal Park

5.7 km

Quiapo Church

6.2 km

Manila Ocean Park

6.3 km

Closest landmarks
Firefly Roofdeck

10 m

Tribu Diwata

80 m

Bottoms

140 m

Plan B

150 m

Ringside

200 m

City Garden GRAND Hotel

8008 Makati Avenue Corner Kalayaan Avenue, Makati, Manila, Philippines, 1200 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Makati, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Located in heart of Manila

Check-in [24-hour]

Airport transport

Excellent breakfast

Excellent view

Safety Seal

The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Exercise area
Swimming pool [outdoor]

Facilities

Front desk [24-hour]

Valet parking

Complimentary WIFi in all rooms

Check-in/out [express]

Exercise area

Swimming pool [outdoor]

Luggage storage

Spa

This property is in high demand!

22 travelers have booked today.

Value for money8.5
Distance to city center9.1 km
Location rating8.8
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.0 km

Rooms available at City Garden GRAND Hotel

Excellent
Room comfort & quality

8.8

1 King Bed Junior Suite
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Queen Beds Deluxe
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
1 King Bed Superior
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Grand Suite
...
  • Room size: 200 m²/2153 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Deluxe
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite
...
  • Room size: 200 m²/2153 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
2 Queen Beds Superior
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Superior Two Double Room
...
  • Room size: 32 m²/344 ft²
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does City Garden GRAND Hotel have a hot tub?

City Garden Grand Hotel does not have a hot tub.

What time is check-in and check-out at City Garden GRAND Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to City Garden GRAND Hotel?

For those who wish to drive their own cars, City Garden GRAND Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at City Garden GRAND Hotel?

Wake up to a great buffet breakfast at City Garden GRAND Hotel. There's an additional charge of 850 PHP for adults and 425 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at City Garden GRAND Hotel?

City Garden GRAND Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch.

Can special events be hosted at City Garden GRAND Hotel?

Your special occasion or event can be hosted at one of the 5 versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as private events can be hosted at City Garden GRAND Hotel. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at City Garden GRAND Hotel?

On-site venues and convenient event services make City Garden GRAND Hotel an ideal choice for hosting events such as seminars, conferences and meetings. The 4 venues can accommodate up to 150 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at City Garden GRAND Hotel?

City Garden GRAND Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to City Garden GRAND Hotel?

The closest train, metro, or bus station to City Garden GRAND Hotel is Buendia 3 MRT Station, 1.2 km away.

What restaurants are nearby City Garden GRAND Hotel?

Restaurants including The Coffee Bean and Tea Leaf - Century City Mall, North Park Noodles and Dona Dona Korean Barbeque are popular in City Garden GRAND Hotel’s neighborhood which is known as Makati.

What popular shopping places are close to City Garden GRAND Hotel?

Shopping options in City Garden GRAND Hotel’s Makati neighborhood include A. Venue Mall, Century City Mall and Craftsmith.

What are popular attractions near City Garden GRAND Hotel?

Guests at City Garden GRAND Hotel can easily visit Bel-Air 2 Park, The Japan Foundation and Museo Ng Makati located in the Makati area.

What popular natural sightseeing spots are close to City Garden GRAND Hotel?

City Garden GRAND Hotel’s nearby natural sights include Sample1 located in the same Makati area.

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Explore the neighborhood

What people love about City Garden GRAND Hotel

  • 8

    Very good

    "Good food and the gym is accessible almost 24/7."

    Hugo

    |

    June 21, 2022

  • 10

    Exceptional

    "My girls really enjoyed our stay in City Garden Grand."

    Geelen

    |

    June 20, 2022

  • 10

    Exceptional

    "Really enjoyed my stay there."

    Stephen

    |

    June 19, 2022

Property ranking|Compared to 3,269 Manila properties
See all rankings
Room comfort score
8.8/10
Room size
65 sqm.
Service score
8.8/10
Cleanliness score
8.9/10
Better than
99
%
of Manila properties
Bigger than
98
%
of Manila properties
Better than
96
%
of Manila properties
Better than
96
%
of Manila properties
Overall rating:

8.7

Excellent
6,022 reviews
Cleanliness
8.9
Facilities
8.5
Location
8.8
Read all reviews >
What travelers say they love:
Excellent hotel, no issues easy check in, well organised
Ian from Australia
Couple
More about City Garden GRAND Hotel

More about City Garden GRAND Hotel

City Garden GRAND Hotel

For travelers who want to take in the sights and sounds of Manila, City Garden GRAND Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Manila has to offer.
At City Garden GRAND Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Car hire services provided by the hotel make exploring Manila even more convenient. Guests can enjoy free parking right at the hotel.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at City Garden GRAND Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at City Garden GRAND Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at City Garden GRAND Hotel even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. City Garden GRAND Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at City Garden GRAND Hotel begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, City Garden GRAND Hotel goes the extra mile to make sure all guests make the most of their time. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation.


Reasons to stay here

Facilities at this hotel are rated higher than 96% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

123 mentions

Swimming Pool

119 mentions

Breakfast

114 mentions

Food & Dining

73 mentions

Languages spoken

  • English
  • Filipino

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Massage
  • Pool with view
  • Spa
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking

Available in all rooms

  • A/C
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily newspaper
  • Desk
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Phone
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Toiletries
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Restaurants on site

Spice Cafe

  • Menu: A-la-carte

Firefly

  • Cuisine: American, Asian, Local
Location
8008 Makati Avenue Corner Kalayaan Avenue, Makati, Manila, Philippines, 1200
Excellent
Location

8.8

Airports

  • Ninoy Aquino International Airport (MNL)
    6.0 km 24 min drive
  • Clark International Airport (CRK)
    85.6 km 1.9 hour drive

Public transportation

  • Buendia 3 MRT Station
    1.3 km
  • Dela Rosa Street
    1.5 km

Hospital or clinic

  • Servier
    310 m

Shopping

  • Robinsons Place Manila
    5.0 km

Convenience store

  • 7 Eleven
    100 m 2 min drive

Cash withdrawal

  • ATM
    70 m 1 min walk
What's nearby

Popular landmarks

  • Robinsons Place Manila
    5.0 km
  • National Museum
    5.7 km
  • Rizal Park
    5.7 km
  • Quiapo Church
    6.2 km
  • Manila Ocean Park
    6.3 km
  • Fort Santiago
    6.3 km
  • San Agustin Church
    6.4 km
  • Casa Manila
    6.4 km
  • Manila Cathedral
    6.7 km
  • Intramuros
    7.0 km

Nearby landmarks

  • Firefly Roofdeck
    10 m
  • Tribu Diwata
    80 m
  • Bottoms
    140 m
  • Plan B
    150 m
  • A. Venue Mall
    180 m
  • Century City Mall
    190 m
  • SM Marketplace
    190 m
  • Ringside
    200 m
  • MetroMart
    200 m
  • Rogues
    200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For the Grand Suite room type, a security deposit of PHP 10,000 is required upon check-in for charges or damages during the stay and will be refunded upon departure. Parties are strictly not allowed in the Grand Suite Room
  • Breakfast will be for adults only. Any additional guest will be charged an additional fee for breakfast
  • The property has a penalty of PHP 8,000 for smoking in a non-smoking room.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1300 PHP
  • Distance from city center9.1 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)850 PHP

The property

  • Number of bars/lounges2
  • Number of floors33
  • Number of restaurants2
  • Number of rooms 311
  • Room voltage220
  • Year property opened2014
Property announcements

Swimming Pool (32nd floor): Daily (6AM to 10PM)
Gym (9th floor): Daily (7AM to 7PM)
Firefly Roofdeck Restaurant (32nd floor): Daily (7AM to 12AM)
Room Service: Daily (7AM to 12AM)
SPICE Cafe (7th floor): Daily (7AM to 2PM / A La Carte : 11AM to 2PM)
Buffet Breakfast (SPICE Cafe / 7th floor): Daily (7AM to 11AM)
LA FAMOSA Wellness Spa (9th floor / In-room): Daily (walk-in: 8AM to 10PM) / (in-room: 24hours)

Reviews of City Garden GRAND Hotel from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.9
Facilities8.5
Location8.8
Room comfort and quality8.8
Service8.8
Value for money8.5
High score for Manila
Rating
9+ Exceptional (1,108)
8-9 Excellent (469)
7-8 Very Good (454)
6-7 Good (123)
<6 Below Expectation (160)
Time of the year
Mar - May (555)
Jun - Aug (504)
Sep - Nov (559)
Dec - Feb (696)
All guests (4,498)
All room types
All languages

Show reviews that mention 

Showing 2,314 verified guest comments
12345
9.7
Exceptional
Jack from United Kingdom
Solo traveler
Stayed 2 nights in March 2015

Should Be 5 Stars! Amazing Hotel.”

The view from my room & rooftop restaurant. The beautifully designed modern room. The high standard of service.

My stay at City Garden Grand was faultless. The hotel is incredibly modern with great quality finishings throughout the hotel. I stayed on the 22nd floor in a Premier Room, situated in the corner of the building. The views over Makati and the rest of Manila were fantastic. The room was of high quality, with a lovely well lit bathroom. Breakfast was nice (however I felt my egg was undercooked so was left to the side) and my dinner on the rooftop bar was gorgeous. I recommend the cocktails up there, a good price too (Only 200 php!). I organised a driver service through the hotel which was very helpful and a safer option than the public taxis - an affordable price too! The City Garden Grand is certainly underrated at only 4 stars. I'm currently living in Dubai and I feel the standard is equal if not better to some 5 star hotels in the UAE. I highly recommend the hotel to business travellers, couples & solo travellers.

Reviewed March 27, 2015

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 13, 2018
City Garden GRAND Hotel
9.2
Exceptional
Stephen from Australia
Solo traveler
1 King Bed Superior
Stayed 2 nights in September 2016

If you need to be in Makati...its an obvious choice”

For years I have come to Manila and stayed in the City Garden Makati Hotel which is across the road from this one. The grand Hotel is everything that the older Hotel is but just what it says ....much more grand!! Now we have chandeliers in the lobby and a magnificent roof top pool and restaurant with stunning views over Makati. The rooms are great, new and provide great views of the area. The breakfast buffet is excellent and the staff are friendly with one exception who must have been having a bad day...she was grumpy with everyone in the restaurant......The hotel is great value for money when compared to its international hotel chain competitors....but choose carefully. Transport in Manila is gridlocked so be sure you want to stay in Makati before you book here. If you want, for example, to be at Mall of Asia or Quezon City there are hotels which are closer to those locations. But if you need to be close to Powerplant mall, the Makati CBD or Glorietta Mall this hotel is ideal. You will not regret staying here its great !

Reviewed January 15, 2017

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 10, 2018
City Garden GRAND Hotel
9.7
Exceptional
Benjamin from Australia
Couple
1 King Bed Superior
Stayed 2 nights in April 2015

Fantastoic Hotel In The Heart Of Makati”

Modern & Comfortable Rooms, Free Wi-Fi, Rooftop Pool

Upon arrival outside the City Garden Grand Hotel, it looked new, classy and elegant. Our bags were kindly taken from our cab driver and brought inside by the hotel porter. Check in was a breeze and there was no major hurdles. Our hotel porter, took us up to our room and also taught us how to use the free in-house Wi-Fi which was a pleasant experience. Although our room was average in size and we didn't have a splendid view, the room was fairly luxurious and felt new, clean and modern. This is because the City Garden Grand Hotel is a fairly new hotel that only opened in the past year or so. We did not use the hotel amenities, however the rooftop pool and bar/restaurant had splendid views of Makati. The three key elements we really enjoyed was the hotel location, the service (the hotel staff always ensured our cab drivers they flagged down had their meters running and ensured they knew where they were taking us) and the peacefulness and comfort of the rooms.

Reviewed May 29, 2015

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 13, 2018
City Garden GRAND Hotel
9.3
Exceptional
peter from United States
Solo traveler
1 King Bed Superior
Stayed 2 nights in September 2015

Nice Value in Manila”

Clean, Safe,and Good Breakfast

I have Stayed at City Garden Grand 4 times over the past year. I am a former customer of the sister hotel City Garden across the street. For the slight increase in Money I would stay at the City Garden GRAND as the older hotel ( CITY GARDEN)..is a bit tired and over priced. I gave it a lower mark for location only because of the dodgy neighborhoods nearby, ( see Burgos st.) and the crazy traffic on Makati ave. A Ideal location would be closer to GRENNBELT Mall. (6 blocks away) but if you stay in that GRENNBELT area you will pay a premium price. Al in all CGG is a good value, with a GREAT breakfast clean rooms, and a nice pool on the roof. I will stay here again.

Reviewed September 22, 2015

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 13, 2018
City Garden GRAND Hotel
9.2
Exceptional
MARILOU
Couple
2 Queen Beds Deluxe
Stayed 1 night in December 2016

Way to start a New Year with a bang!”

Celebrating New Year has always been with family. My partner and I wanted to celebrate the new year as well as our 11th year anniv. together to be different this time. With just a few days of vacation from the stressful work schedule, we were hoping for a relaxed and intimate celebration together. We were initially browsing condo units for rent/airbnb and other 3-star hotel then a friend suggested City Garden Grand Hotel. It was a bit over our budget but what the hell! Let's relax with style :) Staycation Galore! - Elegant Hotel,huge clean classy rooms. - Pleasant and accommodating staff (from guards to the front desk, elevator operators and waiters) - Location is very accessible to restaurants and malls. - Hotel had the greatest view of fireworks. Glad we stayed at this hotel. Got what we wished for and more! Thanks City Garden Grand Hotel!

Reviewed January 10, 2017

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 10, 2018
City Garden GRAND Hotel
10.0
Exceptional
Johnny from United States
Solo traveler
1 King Bed Deluxe
Stayed 1 night in March 2016

Love This Hotel Staff Location and Facilities”

From the first time you walk in the doors of the CITY GARDEN GRAND you feel like you are in a luxurious hotel. Staff all smiles friendly happy and willing to help. Large rooms beautiful views roof top experience like no other in the Makati area. Love the hotel staff location facility and the value for the money is well worth every cent. My premier hotel whenever I am in the Manila area. Hotel staff keep up the good work and excellent service because it is all of you which brings the life to the positive hotel environment / experience :)

Reviewed March 28, 2016

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 13, 2018
City Garden GRAND Hotel
9.7
Exceptional
Cornelis from Netherlands
Family with teens
2 Queen Beds Deluxe
Stayed 2 nights in January 2016

fantastic hotel”

comfortable, clean, good value for money

We loved staying at the City Garden Grand Hotel. Location is good; about 1.5 kms from Greenbelt and Glorietta Malls, much closer to night life and restaurants. Rooms were very comfortable, clean and efficiently laid out. Water pressure and flow rate on level 22 was unbelievable, especially for Philippines standards. Staff was very friendly. Buffet breakfast was fantastic. Very good view over Manila from the pool area on level 32. Be careful with the odd 'submerged wall' in the middle of the pool though; it is about 10 cms under water and I almost swam into it, which would have hurt....

Reviewed January 28, 2016

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 13, 2018
City Garden GRAND Hotel
9.2
Exceptional
Jeffrey from United States
Solo traveler
Stayed 3 nights in June 2019

Very Nice Hotel and Great Value for the Money”

City Garden Grand Hotel is a very nice luxury hotel. For the price, you can't beat it. Although Agoda has it rated 5-Stars, it really is more of a legitimate 4-Star Hotel (like a Hyatt or Marriott), not that this is a critique. The rooms are nicely decorated, clean, and comfortable and equal to the more expensive 5-Star brands. The location is great. The Century City mall is next door. Rockwell Power Plant Mall and Greenbelt Mall are about 1 mile away and Fort BGC is a 10-minute car ride. There are restaurants, bars, and nightclubs a plenty nearby. The rooftop restaurant and pool area are outstanding. I definitely would stay here again, especially at the rates they were offering.

Reviewed June 27, 2019

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Dear Mr. Jeffrey, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Responded June 29, 2019
City Garden GRAND Hotel
8.8
Excellent
Joice from Singapore
Solo traveler
2 Queen Beds Superior
Stayed 2 nights in March 2020

Great but unknown for the district. ”

Great value for money, especially with the promo. But unknown that was located in a red light district.. The hotel was classy for such a district, which pleases me.. The ground staff was friendly for the door men, all the way to the room service . The hotel tries to appease all my request, and offered a free upgrade as I had fear of the situation in Philippines as it was the period of the virus and lock down of Metro Manila.. The staffs kept a calm out front to maintain their responsibility in their scope.. Which is difficult as everyone will be worried about themselves and their families.. Philippines, all this will pass.. Keep up the good job City Gardens Grand Hotel and all the great staffs on the ground..

Reviewed March 15, 2020

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Dear Valued Guest, We are glad to have been part of such a memorable experience. Thank you for your encouraging words and affirmation of our distinguished service. We look forward to welcoming you back and creating more unforgettable moments with you. Always at your service, Angel Niebres Duty Manager

Responded February 01, 2021
City Garden GRAND Hotel
9.6
Exceptional
Shirley from Malaysia
Couple
Room standard
Stayed 1 night in February 2020

Exceptional”

City garden grand hotel is located in a very good.location....the ambience is good and staff friendly and helpful. The room was spacious and well equipped with basic.necssacities. On the negative side Service from the house keeping slacks quick response. A fast laundry submission was not observed....It took so much longer than said and no communication between guest and housekeeping were maintained until guest called.to find out what happened. No slips were.put under the door and it turned out payment was the issue for not delivering.....I am a guest there for 5 nights surely some levy could be given if I was not in.... Once paid.housekeeping still did.not send the so called.express.laundry which by then has way passed.the express hours.to.receive my laundry back.....So.once again guest has to call to demand.for.the laundry back.... No attempts of.course was done to implement a discount on the severe lateness...neither was there an apology.... Overall the stay was good.

Reviewed February 15, 2020

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Dear Ms. Shirley, Thank you for taking the time to review! Regret the inconvenience caused by the delay in the laundry service. As gathered, there was no deposit collected from you upon check-in hence all services of the hotel consumed within the stay will be paid outright. Such policy also applies to the laundry service. Likewise, the staff slipped under a message to your room as you were not there when the laundry was delivered. Nevertheless, my apologies for any inconvenience and I look forward to your return. Thank you and have a good day! Regards, Mirro Reperuga General Manager

Responded February 20, 2020
City Garden GRAND Hotel
9.6
Exceptional
Christine from Philippines
Couple
1 King Bed Superior
Stayed 1 night in November 2017

Relaxing stay and warm service”

Location is at the center so transportation (I would recommend Uber or Grab) is very accessible and easy. The customer service experience is excellent and the staff are very helpful and hospitable. The price of the food at the Spice restaurant is just a bit pricey and same goes with Firefly roof deck. But food is not a problem because you get to pick your choice of restos around the area. Overall the experience is really great and I now could validate all the positive reviews for this hotel. Great job City Garden Grand hotel staff!

Reviewed November 21, 2017

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Dear Christine, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager CGGH

Responded November 22, 2017
City Garden GRAND Hotel
9.6
Exceptional
Stephen from Australia
Family with teens
2 Queen Beds Superior
Stayed 3 nights in July 2018

A bastion of sanity in a crazy city”

Manila is hard work at the best of times. Whether you’re travelling for business or fun you need a good hotel that removes you from the horrible traffic, the equatorial climate. When you walk into the The City Garden Grand you feel sealed off from the craziness. The great staff, the bar, the pool, the gym the restaurants are all so well run you feel refreshed. Lesser hotels don’t give you that sense of being sealed off from the tiring life in a big city. I personally loved it. One of my all time favourite hotels. In fact it was so good you need never go out of the hotel. And extremely well run.

Reviewed July 14, 2018

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 15, 2018
City Garden GRAND Hotel
9.2
Exceptional
mark from United Kingdom
Couple
1 King Bed Superior
Stayed 2 nights in September 2018

The roof top pool is the icing on the cake! ”

The hotel is in the heart of Makati, a busy business district in Manila. It may take a while to get there from the airport due to all the traffic, but its definitely worth it when you get there. The hotel is very modern and grand. It has a good gym which you can get a great workout in. The main attraction for this hotel is the roof top pool and bar area. With 360 panoramic views of the area it makes it a great place for photos and evening cocktails. The rooms are amazing. Very glamorous and has international plug sockets which are perfect if you have electrical goods from the UK. The bathroom is really spacious and has a waterfall style shower head I would recommend this hotel and look forward to staying here again when I'm next back in maila

Reviewed October 03, 2018

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Dear Mr. Burles, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

Responded October 05, 2018
City Garden GRAND Hotel
9.2
Exceptional
Jan from Philippines
Family with teens
Stayed 2 nights in December 2017

Very satisfactory”

Room was very nice, comfy and clean. Food was very good as well (had the noche buena buffet at Firefly roofdeck and availed of the breakfast buffet on Christmas morning). Staff were very nice and responsive as well. As someone who frequently spends the holidays in the city, our stay was within my expectations. Although, we were a bit disappointed since there was no fridge or electric kettle (most hotels we've booked in the past readily had those, but I guess I was expecting...too much?) Also although City garden grand is considerably LESS expensive than most 4star hotels with similar (good) reputation, if you're a cheapskate like me, be prepared to still burn holes in your pocket. In summary, very satisfactory. Stay was well within expectations and still a good value for money all things considered.

Reviewed January 04, 2018

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Dear Jan, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are sorry for falling short of your expectations regarding the non-availability of fridge and electric kettle. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager CGGH

Responded January 06, 2018
City Garden GRAND Hotel
9.6
Exceptional
ONNO from Netherlands
Business traveler
1 King Bed Superior
Stayed 1 night in January 2018

Very nice Hotel”

The City Garden Grand hotel is located in the hart of Makati. The staff is very friendly and accomodating. this hotel is runned very proffesional on international standards. its a nice upgrade from the City garden hotel accros the road. Rooms are clean and quiet.

Reviewed January 21, 2018

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Dear Onno, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future.

Responded January 21, 2018
City Garden GRAND Hotel
10.0
Exceptional
Samantha from United States
Couple
1 King Bed Superior
Stayed 2 nights in February 2016

Beautiful rooftop”

We really enjoyed our stay at the City Garden Grand Hotel. The staff was very friendly and always said hello. The room was very clean and cozy. We enjoyed the view from the rooftop restaurant and wished we had more time to spend there. We also enjoyed the breakfast buffet. There was so much food to choose from and the atmosphere was nice and relaxing. I would definitely stay here again. The only thing I would do differently is not book the airport transfer. We heard horror stories about the traffic, so we decided to arrange a van. It was unnecessary for our early flight and a cab would have been much cheaper.

Reviewed February 21, 2016

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 13, 2018
City Garden GRAND Hotel
10.0
Exceptional
Michael from Australia
Business traveler
1 King Bed Deluxe
Stayed 1 night in August 2016

Excellent Hotel in a great location”

City Garden Grand Hotel sits opposite its sister hotel City Garden which is tailored to the more value oriented customer. CG Grand offers large guest rooms, nicely furnished, king sized beds (a little too hard for the foreigners back), and large full bathrooms. It's very nicely done! Restaurant on level 7 is nice. Closes for breakfast 30 minutes too early but the food is wholesome and offers delicacies for the regional pallet.

Reviewed August 06, 2016

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 12, 2018
City Garden GRAND Hotel
10.0
Exceptional
Karen from Philippines
Family with teens
1 King Bed Junior Suite
Stayed 1 night in October 2019

GRAND weekend and birthday celebration”

It was an awesome stay. Glad I chose to celebrate my daughter’s 16th birthday at one of their suite. All employees are very accomodating and made sure that we had a pleasant stay. The room is spacious and clean. We enjoyed the pool and the 360 view of our city. Breakfast has a lot to offer for the price we paid. We will stay here again and will recommend them to our friends and family. Thank you, City Garden Grand hotel!

Reviewed October 13, 2019

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Dear Valued Guest, We are glad to have been part of such a memorable experience. Thank you for your encouraging words and affirmation of our distinguished service. We look forward to welcoming you back and creating more unforgettable moments with you. Best Regards, Mirro Reperuga General Manager

Responded October 14, 2019
City Garden GRAND Hotel
10.0
Exceptional
JOHN from United States
Couple
Deluxe Twin Room
Stayed 3 nights in December 2016

New Year's Shindig”

Make sure to indicate City Garden "GRAND" Hotel if taking a taxi from the airport or the taxi driver will drop you off across the street to City Garden Hotel. You get what you pay for staying at this hotel: rooms, facilities, ambiance, and attentiveness of the staff were first class. Book early for the New Year's Eve bash. Not a clear sight of the pyrotechnics across the Pasig River, but you will still be amazed by the pyrotechnics.

Reviewed April 24, 2017

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Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager

Responded July 10, 2018
City Garden GRAND Hotel
10.0
Exceptional
Roland from Philippines
Family with teens
1 King Bed Deluxe
Stayed 4 nights in November 2020

Excellent and recommended stay in a great hotel”

I would definitely stay in this hotel again the next time my family and I come back to the Philippines. I would also recommend this hotel to all my associates, friends, and relatives who would go on vacation in the Philippines. Definite value for money and excellent and friendly staff. Even though Philippines is in the middle of a pandemic, that did not prevent us from enjoying our stay in City Garden Grand Hotel. Kudos to the staff and management for making our short stay well worth, regardless of the situation and our limited stay.

Reviewed December 10, 2020

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Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Angel Niebres Duty Manager

Responded February 01, 2021
City Garden GRAND Hotel
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