Floor plans, Grand Palladium Kantenah Resort and Spa - All Inclusive in Tulum
Grand Palladium Kantenah Resort and Spa - All Inclusive
Restaurant, Grand Palladium Kantenah Resort and Spa - All Inclusive in Tulum
Swimming pool [outdoor], Grand Palladium Kantenah Resort and Spa - All Inclusive in Tulum
Lobby, Grand Palladium Kantenah Resort and Spa - All Inclusive in Tulum
Bar, Grand Palladium Kantenah Resort and Spa - All Inclusive in Tulum
Garden, Grand Palladium Kantenah Resort and Spa - All Inclusive in Tulum

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Agoda Preferred

Grand Palladium Kantenah Resort and Spa - All Inclusive

4 stars out of 5
Crta. Chetumal Km 259,5, Xpu Ha, Tulum, Mexico, 77710 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Xpu Ha part of Tulum, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Felipe Carrillo Puerto Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Front desk [24-hour]

Private beach

Free Wi-Fi in all rooms!

Currency exchange

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Kids club

Fitness center

Beachfront

BBQ facilities

Your dates are popular among travelersUsers are booking a place in Tulum every 32 minutes on Agoda.com
8.2Excellent

23 reviews

23 reviews

See map

7.8Very good

Location rating score

Very good location
Parking
FREE
Closest landmarks
Kantenah Beach
500 m
Salt Water Pool
890 m
Kantenah Bay
1.1 km
Sirenis
2.0 km
Cenote Minotaur
4.6 km
Value for money8.4
Location rating7.8

Rooms available at Grand Palladium Kantenah Resort and Spa - All Inclusive

Deluxe Garden View
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 1 king bed or 2 double beds
Enter dates to see prices
Triple Deluxe Room
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Family Selection Junior Suite Garden View
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 2 queen beds and 1 sofa bed...
Enter dates to see prices
Family Selection Junior Suite Rooftop Private Pool
...
  • Room size: 103 m²/1109 ft²
  • Outdoor view
  • 1 sofa bed and 2 queen beds...
Enter dates to see prices
Family Selection Suite Beachside
...
  • Room size: 103 m²/1109 ft²
  • Outdoor view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Family Selection Junior Suite Swim-up
...
  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 2 queen beds and 1 sofa bed...
Enter dates to see prices
Junior Suite
...
  • Room size: 42 m²/452 ft²
  • Shower
  • 1 king bed or 2 double beds
Enter dates to see prices
Romance Villa Suite Beachside
...
  • Room size: 58 m²/624 ft²
  • Beach view
Enter dates to see prices
Deluxe Room
...
  • Room size: 37 m²/398 ft²
  • Shower
  • 2 double beds or 1 king bed
Enter dates to see prices
Junior Suite Garden View
...
  • Room size: 42 m²/452 ft²
  • Shower
  • 2 double beds
Enter dates to see prices

Top things to do in Tulum

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Grand Palladium Kantenah Resort and Spa - All Inclusive have a swimming pool?

While relaxing at Grand Palladium Kantenah Resort and Spa - All Inclusive, you can delight in the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.

What type of non-water sports and outdoor activities are readily available at Grand Palladium Kantenah Resort and Spa - All Inclusive?

Grand Palladium Kantenah Resort and Spa - All Inclusive features non-water sport and outdoor activities such as tennis courts, and golf course (within 3 km) for you to sweat it out while staying here.

Does Grand Palladium Kantenah Resort and Spa - All Inclusive provide laundry services?

Yes! Grand Palladium Kantenah Resort and Spa - All Inclusive features laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite shirts or dresses clean and fresh all throughout your holiday. Please contact the property for more information.

Is car parking available at Grand Palladium Kantenah Resort and Spa - All Inclusive?

Grand Palladium Kantenah Resort and Spa - All Inclusive has car park onsite free of charge for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Does Grand Palladium Kantenah Resort and Spa - All Inclusive provide an option for contactless check-in and check-out?

At Grand Palladium Kantenah Resort and Spa - All Inclusive, travelers can take part in contactless check-in and check-out option provided by this property for your ease of use and safety.

What are the property's policies for children's bedding at Grand Palladium Kantenah Resort and Spa - All Inclusive?

Grand Palladium Kantenah Resort and Spa - All Inclusive's policy regarding children's bedding considers guests age 2 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

When was Grand Palladium Kantenah Resort and Spa - All Inclusive built?

Grand Palladium Kantenah Resort and Spa - All Inclusive was built in 2002.

How many rooms does Grand Palladium Kantenah Resort and Spa - All Inclusive have?

Grand Palladium Kantenah Resort and Spa - All Inclusive has a total of 422 rooms.

In which languages can Grand Palladium Kantenah Resort and Spa - All Inclusive's employees communicate?

Grand Palladium Kantenah Resort and Spa - All Inclusive can converse in 2 languages and supports widely used languages such as English and Spanish for guests traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What is the typical rating that verified Business travelers' have given to Grand Palladium Kantenah Resort and Spa - All Inclusive?

Verified business travelers that have stayed at this property have given Grand Palladium Kantenah Resort and Spa - All Inclusive an average rating of 7.2. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Grand Palladium Kantenah Resort and Spa - All Inclusive?

Verified group travelers that have stayed at this property have given Grand Palladium Kantenah Resort and Spa - All Inclusive an average rating of 7.4. You can find more comprehensive customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Grand Palladium Kantenah Resort and Spa - All Inclusive?

The nearest train, metro, or bus station is Tulum Bus station, 31750.73 m away from Grand Palladium Kantenah Resort and Spa - All Inclusive.

More about Grand Palladium Kantenah Resort and Spa - All Inclusive

More about Grand Palladium Kantenah Resort and Spa - All Inclusive





Endless Entertainment at Grand Palladium Kantenah Resort and Spa - All Inclusive

At Grand Palladium Kantenah Resort and Spa - All Inclusive, the entertainment options are as diverse as they are exciting. From relaxing spa treatments to lively games rooms, there is something for everyone to enjoy. For those seeking relaxation, the resort offers a luxurious spa where guests can indulge in a variety of rejuvenating treatments, including massages, facials, and body wraps. After a day of pampering, guests can unwind in the hot tub, sauna, or steam room, melting away any remaining stress. For those looking for a bit more excitement, the resort boasts a games room where guests can challenge each other to a friendly game of pool or table tennis. There is also a karaoke room where guests can showcase their singing talents and have a memorable night of entertainment. Additionally, the resort features a solarium, perfect for soaking up the warm Mexican sun, and a beautiful garden where guests can take a leisurely stroll and admire the lush surroundings. To top it all off, the resort also offers a variety of shops, including a gift/souvenir shop, where guests can find unique mementos to take home and remember their unforgettable stay at Grand Palladium Kantenah Resort and Spa - All Inclusive.

Endless Sports and Activities at Grand Palladium Kantenah Resort and Spa

Get ready for a vacation filled with excitement and adventure at Grand Palladium Kantenah Resort and Spa - All Inclusive. This luxurious resort in Tulum, Mexico offers an array of sports facilities and activities that will keep guests entertained throughout their stay. For those who love water sports, the resort provides both motorized and non-motorized options. Dive into the crystal-clear waters and explore the vibrant marine life while snorkeling or diving. Feel the thrill of wind surfing or try your hand at paddleboarding. If you prefer a more relaxing experience, take a leisurely boat ride or simply soak up the sun on the private beach. Sports enthusiasts will be delighted to find a well-equipped fitness center, perfect for maintaining their workout routine. Play a game of tennis on the resort's tennis courts or challenge friends and family to a match of badminton. For those who enjoy indoor activities, there are squash courts, table tennis, and even a dart board. Golf lovers will be in paradise with the resort's on-site golf course. Tee off amidst lush greenery and breathtaking views, creating an unforgettable golfing experience. After a day of adventure, unwind by the outdoor pool or enjoy a refreshing drink at the poolside bar. For a fun-filled day with the whole family, head to the water park or try your hand at mini golf. At Grand Palladium Kantenah Resort and Spa, there is no shortage of sports facilities and activities to keep guests entertained. Whether you are seeking relaxation or adventure, this all-inclusive resort has something for everyone.

Convenient Facilities at Grand Palladium Kantenah Resort and Spa - All Inclusive

Experience a hassle-free stay at Grand Palladium Kantenah Resort and Spa - All Inclusive, where a range of convenient facilities are available to cater to your every need. Whether it's ensuring you have fresh clothes throughout your stay or providing quick and efficient service, this resort has got you covered. For those who prefer to travel light, take advantage of the laundry service and laundromat available at the resort. Keep your wardrobe fresh and clean without the worry of finding a local laundromat or spending valuable vacation time doing laundry. If you prefer to stay in the comfort of your room, the room service at Grand Palladium Kantenah Resort and Spa is at your disposal. Indulge in a delicious meal or enjoy a refreshing drink without leaving the comfort of your room. To ensure the safety of your valuables, safety deposit boxes are provided for your peace of mind. You can store your important documents, jewelry, and other valuable items securely. The concierge service is always ready to assist you with any queries or requests you may have. From arranging transportation to booking tours or recommending local attractions, the friendly and knowledgeable staff are there to make your stay as enjoyable as possible. Stay connected with the complimentary Wi-Fi available in all rooms and public areas. Whether you need to check your emails, browse the web, or share your vacation photos on social media, you can do so effortlessly. For guests who smoke, there is a designated smoking area to ensure the comfort of all guests. Other convenient facilities include dry cleaning services, express check-in/check-out for a seamless arrival and departure experience, luggage storage for those who need to store their belongings, and daily housekeeping to keep your room tidy and comfortable throughout your stay. At Grand Palladium Kantenah Resort and Spa - All Inclusive, convenience is a top priority, allowing you to relax and make the most of your vacation without any worries.

Convenient Transport Facilities at Grand Palladium Kantenah Resort and Spa - All Inclusive

At Grand Palladium Kantenah Resort and Spa - All Inclusive, guests can enjoy a range of convenient transport facilities to enhance their stay. The resort offers valet parking services, ensuring that guests can easily and securely park their vehicles upon arrival. For those who prefer to drive themselves, there is also a car park onsite, available free of charge. Additionally, the resort provides car hire services, allowing guests to explore the beautiful surroundings of Tulum at their own pace. Whether it's visiting nearby attractions or simply enjoying the freedom of having their own transportation, guests can easily arrange for a car rental through the resort. To make the most of their stay, guests can take advantage of the ticket service offered at the resort. This service allows guests to conveniently book tours and activities, ensuring that they can easily explore the best of what Tulum has to offer. With these transport facilities, Grand Palladium Kantenah Resort and Spa - All Inclusive ensures that guests have a seamless and enjoyable stay.





Indulge in a Culinary Paradise at Grand Palladium Kantenah Resort and Spa - All Inclusive

At Grand Palladium Kantenah Resort and Spa - All Inclusive, dining is a true delight with an array of exceptional options to satisfy every palate. Whether you're in the mood for a quick pick-me-up at the coffee shop, a leisurely meal at the restaurant, or the convenience of in-room dining with room service, this resort has it all. Start your day off right with a scrumptious breakfast at the breakfast buffet, where you'll find a wide selection of delectable options to choose from. From freshly baked pastries to made-to-order omelettes, there's something to please every taste bud. For those who prefer a lighter breakfast, a continental breakfast is also available. If you're in the mood for a casual outdoor dining experience, make use of the BBQ facilities and enjoy a delicious meal under the sun. With daily housekeeping ensuring a clean and comfortable environment, you can relax and indulge in the resort's culinary offerings without a worry. At Grand Palladium Kantenah Resort and Spa - All Inclusive, every meal is a memorable experience.

Luxurious Accommodations at Grand Palladium Kantenah Resort and Spa - All Inclusive

Experience ultimate comfort and relaxation at Grand Palladium Kantenah Resort and Spa - All Inclusive with their exquisite room offerings. Choose from the Deluxe Garden View room, featuring either a plush king bed or two double beds, providing a serene and picturesque view of the lush gardens. For those traveling in groups or with family, the Triple Deluxe Room offers the same luxurious amenities with the added convenience of accommodating up to three guests on a king bed or two double beds. When booking these exceptional rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse through the available room options, select your desired dates, and secure your reservation in just a few clicks. Say goodbye to the stress of searching for the best deals and enjoy a seamless booking process with Agoda at Grand Palladium Kantenah Resort and Spa - All Inclusive.

Discover the Tranquil Paradise of Xpu Ha in Tulum, Mexico

Nestled along the stunning coastline of Tulum, Mexico, lies the serene paradise of Xpu Ha. This hidden gem offers a tranquil escape from the bustling city life, where you can immerse yourself in the beauty of nature and unwind in the lap of luxury. With its pristine white sandy beaches, crystal-clear turquoise waters, and lush tropical vegetation, Xpu Ha is a true paradise for beach lovers and nature enthusiasts alike. Whether you're seeking relaxation or adventure, Xpu Ha has something to offer everyone. Spend your days lounging on the sun-kissed shores, taking refreshing dips in the sparkling waters, or indulging in thrilling water sports such as snorkeling, kayaking, and paddleboarding. Explore the vibrant coral reefs teeming with colorful marine life, or embark on a boat tour to discover the hidden cenotes and ancient Mayan ruins that dot the area. Beyond the beach, Xpu Ha is also home to a variety of eco-parks and nature reserves, where you can immerse yourself in the rich biodiversity of the region. Take a stroll through the lush jungles, spot exotic wildlife, or go on an exhilarating zip-lining adventure through the treetops. And when it comes to dining, Xpu Ha offers a range of beachfront restaurants and bars, where you can savor delicious local cuisine and sip on refreshing cocktails while enjoying breathtaking views of the Caribbean Sea. With its idyllic setting, pristine beaches, and abundance of natural wonders, Xpu Ha is truly a paradise within a paradise. Whether you're seeking relaxation, adventure, or a combination of both, this tranquil haven in Tulum, Mexico, is the perfect destination to escape the ordinary and create unforgettable memories.

Traveling from the Nearest Airports to Grand Palladium Kantenah Resort and Spa - All Inclusive

Located in the picturesque Xpu Ha area of Tulum, Mexico, Grand Palladium Kantenah Resort and Spa - All Inclusive is a tropical paradise that offers a luxurious and unforgettable vacation experience. When it comes to reaching this stunning resort from the nearest airports, there are a few convenient options available. If you are flying into Cancun International Airport, which is approximately 80 kilometers away from Grand Palladium Kantenah Resort and Spa, you can easily arrange for a private transfer or take a taxi to the resort. The journey takes around one hour and offers breathtaking views of the Riviera Maya coastline. Alternatively, you can opt for a shared shuttle service, which is a cost-effective option for larger groups or budget-conscious travelers. Another nearby airport is Cozumel International Airport, located on the island of Cozumel. From here, you can take a short ferry ride to Playa del Carmen and then arrange for a transfer or taxi to Grand Palladium Kantenah Resort and Spa. This option is ideal for those who want to enjoy a scenic boat ride and explore the vibrant town of Playa del Carmen before reaching their destination. No matter which airport you choose to fly into, the journey to Grand Palladium Kantenah Resort and Spa - All Inclusive is an opportunity to soak in the beauty of the Mexican Caribbean. With various transportation options available, you can easily make your way to this tropical oasis and begin your dream vacation.

Explore the Natural Wonders and Pristine Beaches near Grand Palladium Kantenah Resort and Spa - All Inclusive

Nestled in the heart of Tulum, Mexico, Grand Palladium Kantenah Resort and Spa - All Inclusive offers guests the perfect opportunity to explore the surrounding natural wonders and pristine beaches. Just a short distance away, you'll find an array of breathtaking cenotes, including Cenote Dos Palmas, Aktun Chen, 2nd Eye, Cenote Dreamgate, Cenote Minotaur, and 1st Eye. These mystical sinkholes are a must-visit for nature enthusiasts and adventure seekers, offering crystal-clear turquoise waters for swimming and snorkeling, and stunning limestone formations to admire. If you're looking to soak up the sun and enjoy the sandy shores, Akumal Beach is just a stone's throw away from the resort. Known for its pristine white sands and crystal-clear waters, this beach is a haven for snorkelers and scuba divers, with an abundance of colorful marine life and coral reefs to explore. For those who want to experience the local culture, a visit to the nearby town of Playa Chemuyil is a must. Here, you can immerse yourself in the vibrant atmosphere, sample delicious local cuisine, and browse the shops for unique souvenirs. Additionally, Cenote Hilario's Well is another hidden gem worth visiting, offering a tranquil oasis surrounded by lush vegetation and a refreshing swimming spot. With its prime location, Grand Palladium Kantenah Resort and Spa - All Inclusive allows guests to discover the natural wonders and pristine beaches that make Tulum a truly enchanting destination.





Indulge in a Culinary Adventure at Grand Palladium Kantenah Resort and Spa - All Inclusive

At Grand Palladium Kantenah Resort and Spa - All Inclusive, you will find yourself surrounded by a plethora of exquisite dining options. From the vibrant and lively atmosphere of La Buena Vida Restaurant to the fusion of Japanese and Peruvian flavors at Nikkei Mashua Restaurant, there is something to satisfy every palate. For a romantic evening under the stars, head to La Lunita, where you can enjoy a delectable meal while listening to the soothing sound of the waves. If you're looking to immerse yourself in the local culture, El Ultimo Maya and El Arbolito offer authentic Mexican dishes that will tantalize your taste buds. Aroma y Gusto is the perfect spot for coffee lovers, with its aromatic brews and freshly baked pastries. For a taste of grilled perfection, Chilitos grill is a must-visit. And if you're in the mood for a beachside dining experience, look no further than La Playa Xpu Ha Restaurant & Beach Club, where you can savor delicious seafood while taking in the breathtaking views of the Caribbean Sea. With such a diverse range of dining options, your culinary adventure awaits at Grand Palladium Kantenah Resort and Spa - All Inclusive.





Affordable Luxury: Experience Grand Palladium Kantenah Resort and Spa - All Inclusive at an Unbeatable Price

Escape to paradise without breaking the bank at Grand Palladium Kantenah Resort and Spa - All Inclusive. With an average room price of just $379, this luxurious resort offers exceptional value for money. Compared to the average price of a hotel room in Tulum, which stands at $309, Grand Palladium Kantenah Resort and Spa - All Inclusive provides an unbeatable deal for travelers seeking a lavish getaway without compromising on quality or comfort. Immerse yourself in the beauty of Tulum's pristine beaches and lush surroundings, all while enjoying the world-class amenities and services offered at Grand Palladium Kantenah Resort and Spa - All Inclusive. From elegant and spacious rooms to a variety of dining options, this resort caters to every guest's needs and desires. Indulge in delectable cuisine at the numerous on-site restaurants, relax by the sparkling pools, or rejuvenate your body and mind at the state-of-the-art spa. With its affordable rates, Grand Palladium Kantenah Resort and Spa - All Inclusive is the perfect choice for those seeking a truly unforgettable vacation in Tulum.





A Luxurious Oasis of Excellence and Comfort

Grand Palladium Kantenah Resort and Spa - All Inclusive is a stunning haven of luxury nestled in the heart of Tulum, Mexico. With an overall rating of 8.3, this resort has gained a reputation for providing exceptional value and top-notch facilities. Guests are consistently impressed by the resort's commitment to cleanliness, with an impressive rating of 8.7. One of the standout features of Grand Palladium Kantenah Resort and Spa - All Inclusive is its dedicated and attentive staff. With a staff performance rating of 8.4, guests can expect to be treated with the utmost care and professionalism throughout their stay. Whether it's the friendly concierge who goes above and beyond to assist with any request, or the warm and welcoming restaurant staff who ensure a memorable dining experience, the resort's staff are truly the epitome of hospitality. Located in a picturesque setting, the resort's convenient location may have a slightly lower rating of 7.8, but this is easily overlooked by the abundance of amenities and activities available on-site. From pristine pools and a private beach to a world-class spa and a range of sports facilities, Grand Palladium Kantenah Resort and Spa - All Inclusive offers a wealth of opportunities for relaxation and entertainment. With its exceptional value, outstanding facilities, impeccable cleanliness, and dedicated staff, Grand Palladium Kantenah Resort and Spa - All Inclusive is an oasis of excellence and comfort that promises an unforgettable vacation experience in Tulum, Mexico.

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Amenities and facilities

Excellent
Facilities

8.4

Languages spoken
  • English
  • Spanish
Outdoor
  • Beachfront
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Badminton court
  • Billiards
  • Boating
  • Body scrub
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Foot bath
  • Game room
  • Garden
  • Golf course [on-site]
  • Hammam
  • Hot tub
  • Karaoke
  • Massage
  • Mini golf course
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Solarium
  • Spa
  • Spa/sauna
  • Squash court
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service
  • Snack bar
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Fan
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • iPod docking station
  • Ironing facilities
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
Restaurants on site
La Hacienda
  • Cuisine: American
  • Menu: A-la-carte

Location

Crta. Chetumal Km 259,5, Xpu Ha, Tulum, Mexico, 77710
Very good
Location

7.8

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Room Service fee is charged at USD 10 per room and service, from January 1, 2022 (stay date) the charge will be USD 15 per room and service.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until05:30
  • Check-out until12:00
The property
  • Number of bars/lounges21
  • Number of floors2
  • Number of restaurants14
  • Number of rooms 422
  • Year property opened2002

Property announcements

-Please note there will be a Gala Dinner Christmas & New Years Eve (24 of December and 31 December) that will be mandatory to include in your room rate due to the holidays. The additional charge will be 70 USD including tax per person. Children pay 50 percent. Please note that no refunds will be given in case of early departure. All guests are also invited to use the facilities provided by the Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa and the Grand Palladium Riviera Resort & Spa. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Supplement of USD 50 per person per day for wet areas of the Spa.

Reviews of Grand Palladium Kantenah Resort and Spa - All Inclusive from real guests

8.2
Cleanliness8.7
Facilities8.4
Location7.8
Service8.4
Value for money8.4
High score for Tulum
Rating
9+ Exceptional (2)
8-9 Excellent (0)
7-8 Very Good (2)
6-7 Good (2)
<6 Below Expectation (1)
Guest Type
Language
Showing 7 verified guest comments
12
7.6
Very good
Jose from Belize
Couple
Stayed 2 nights in April 2023

I would re-live it again!!!! ”

It was a really nice place. It was worth the drive and experience. Dinner was pretty impressive every night.

Reviewed April 12, 2023

Dear Mr. Jose, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Grand Palladium Kantenah Resort & Spa and cannot wait for you to experience another wonderful experience with us. Kind regards, Kenia Rodriguez Hospitality SR Advisor

Responded April 13, 2023
Grand Palladium Kantenah Resort and Spa - All Inclusive
7.2
Very good
brian from Canada
Couple
Stayed 3 nights in February 2023

Very good”

Just back from the hotel location is average wasn't impressed with the food staff is great but overall it was a Hassel to get there for nothing that different or special

Reviewed February 05, 2023

Dear brian, Thank you very much on behalf of Grand Palladium Kantenah Resort & Spa for visiting us and for sharing your comments and rating. We sincerely regret that we did not live up to your expectations in the aspects you shared with us. Your comments allow us to identify our areas of improvement so we can work on them and improve. We will share them with the management team. We hope you will give us the opportunity to welcome you back. Best regards. Erick Sarabia. GIFT Advisor.

Responded February 11, 2023
Grand Palladium Kantenah Resort and Spa - All Inclusive
10.0
Exceptional
Diego from Italy
Couple
Deluxe Garden View
Stayed 14 nights in February 2022

Great resort”

It was our second time at the Grand Palladium and we did not regret. It became even more beautiful with time, as the nature took it's course and became like a lush a jungle. Loved the adult & the secret pool, Fernando and Armin were great!

Reviewed March 15, 2022

Dear Mr. Diego, Thank you so much for taking the time to share your feedback with us regarding your second stay at Grand Palladium Kantenah Resort & Spa. We are thrilled to hear that our team was able to help provide you with a comfortable and enjoyable experience! You can be sure I'll be passing along your feedback to my team, so they can see the impact they had on your stay! We look forward to welcoming you back again in the future! Kind regards, Kenia Rodriguez Hospitality SR Advisor

Responded March 30, 2022
Grand Palladium Kantenah Resort and Spa - All Inclusive
6.4
Good
Ilona from Netherlands
Couple
Stayed 4 nights in February 2022

Great resort but misleading advertisement”

We’ve booked the best possible option - Romance Villa Suite Adult Only. Photos show villas from different side of the resort. Advertised with pictures of villa’s terrace by the water and impressive shower instalation? It’s not here. The beach and pool site children are allowed. Adult only section is Yucatan and you’re not allowed there with Kantenah wristband. Dissapointing, especially because also by the reception we’ve been instructed how to get to adult only swimming pools. Another thing is that when we came back to our room after 16:00, it was not cleaned and it smelled of sewage (note to yourself - close the bathroom door before leaving your room). I expected more from this place. For the rest great resort, friendly staff, cute animals and tasty food but because of the first part - I wouldn’t recommend it.

Reviewed February 11, 2022

Dear Guest, Thank you for staying at Grand Palladium Kantenah Resort & Spa, and for taking the time to share your experience. We are deeply sorry to read of the poor impression you left with regarding our hotel and services. We offer a sincere apology for the inconsistencies with the cleanliness in your room. We regret knowing that you do not intend to return nor recommend us, but we really hope you give us another opportunity to host you in the future. Kind regards Kenia Rodriguez Hospitality SR Advisor

Responded February 13, 2022
Grand Palladium Kantenah Resort and Spa - All Inclusive
5.2
Natalia from United States
Family with teens
Deluxe Garden View
Stayed 4 nights in November 2020

Never again”

It was our second stay in this hotel. Having good impression from previous time a few years ago we expected to get same service for per 5* hotel rate.BIG DISAPPOITMENT !!! Food-very limited variety and extremely small portions(spoon size or less),long waiting line to get food that you cannot place on your plate yourself.Its not that all-inclusive buffet that we used to know ! Take microscope with you to see that food portion !!! or try to find at least one banana )) Definitely, the food was not worth the money we paid for. The majority guests (80%) now in the hotel are local Mexican with big families and I have big doubt they paid the same or even half of the rate that American/Canadian tourists paid. The size of the hotel shrinked incredibly and there were not anymore access to natural salty pool and theater with evening shows.Those locations became parts of TRS hotel which is nearby for more $$$.Most evening shows were only singer/dancers in the hotel lobby.The bridges were broken and you have to walk longer way from the room to other places in the hotel. The snorkeling was terrible-waves, bad visibility,some single dead corals and surpisingly cool water. I think we have done now with staying in all inclusive hotels in Mexico.

Reviewed December 05, 2020
12
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