Exterior view, Grand Palladium White Sand Resort and Spa - All Inclusive in Tulum
Junior Suite Beachside, Grand Palladium White Sand Resort and Spa - All Inclusive in Tulum
Lobby, Grand Palladium White Sand Resort and Spa - All Inclusive in Tulum
Restaurant, Grand Palladium White Sand Resort and Spa - All Inclusive in Tulum
Facilities, Grand Palladium White Sand Resort and Spa - All Inclusive in Tulum
View, Grand Palladium White Sand Resort and Spa - All Inclusive in Tulum
View, Grand Palladium White Sand Resort and Spa - All Inclusive in Tulum

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Grand Palladium White Sand Resort and Spa - All Inclusive

4 stars out of 5
Crta. Chetumal Km 259,5, Xpu Ha, Tulum, Mexico, 77710 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Xpu Ha part of Tulum, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Felipe Carrillo Puerto Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Check-in [24-hour]

Private beach

Free Wi-Fi in all rooms!

Currency exchange

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Kids club

Fitness center

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Tulum every 32 minutes on Agoda.com
7.9Very good

179 reviews

179 reviews

See map

7.3Very good

Location rating score

Very good location
Parking
FREE
Closest landmarks
Kantenah Beach
500 m
Salt Water Pool
890 m
Kantenah Bay
1.1 km
Sirenis
2.0 km
Cenote Minotaur
4.6 km
Value for money7.3
Location rating7.3

Rooms available at Grand Palladium White Sand Resort and Spa - All Inclusive

Junior Suite Garden View
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 1 king bed or 2 double beds
Enter dates to see prices
Suite Garden View
...
  • Room size: 68 m²/732 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Suite Beachside
...
  • Room size: 68 m²/732 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Junior Suite Beachside
...
  • Room size: 53 m²/570 ft²
  • Sea view
  • 1 king bed or 1 double bed
Enter dates to see prices
Romance Bungalow by the lake Adults Only
...
  • Room size: 58 m²/624 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Lakeside Romance Bungalow
...
  • Balcony/terrace
  • Shower
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 53 m²/570 ft²
  • Balcony/terrace
  • 1 sofa bed and 1 king bed a...
Enter dates to see prices
Junior Suite Triple
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 double beds
Enter dates to see prices
Suite Triple
...
  • Garden view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Junior Suite Garden View 2 Adults + 1 Kid up to 12 Years Old
...
  • Room size: 53 m²/570 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices

Top things to do in Tulum

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

What type of water sports activities are offered at Grand Palladium White Sand Resort and Spa - All Inclusive?

Grand Palladium White Sand Resort and Spa - All Inclusive offers a large selection of amazing water sport activities such as wind surfing, fishing, canoe, diving, water sports (non-motorized), and snorkeling for you to experience all types of water sports readily available at this property.

Does Grand Palladium White Sand Resort and Spa - All Inclusive have a fitness center?

Grand Palladium White Sand Resort and Spa - All Inclusive offers free fitness center that is suitably situated at the tip of your finger, making it possible for you to get your daily training in at any time of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.

Is car parking available at Grand Palladium White Sand Resort and Spa - All Inclusive?

Grand Palladium White Sand Resort and Spa - All Inclusive offers car park free of charge for all customers traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Does Grand Palladium White Sand Resort and Spa - All Inclusive offer an option for contactless check-in and check-out?

At Grand Palladium White Sand Resort and Spa - All Inclusive, travelers can take part in contactless check-in and check-out option provided by this property for your convenience and safety.

What are the property's policies for children's bedding at Grand Palladium White Sand Resort and Spa - All Inclusive?

Grand Palladium White Sand Resort and Spa - All Inclusive's policy relating to children's bedding considers guests age 2 years and older as adults, and therefore requires an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many rooms does Grand Palladium White Sand Resort and Spa - All Inclusive have?

Grand Palladium White Sand Resort and Spa - All Inclusive has a total of 264 rooms.

What was the average room rate for Grand Palladium White Sand Resort and Spa - All Inclusive been in the past month?

The average room rate for Grand Palladium White Sand Resort and Spa - All Inclusive in the past month is 441.99 USD, compared to city's average of 258.77 USD.

In which languages can Grand Palladium White Sand Resort and Spa - All Inclusive's staff members communicate?

Grand Palladium White Sand Resort and Spa - All Inclusive can converse in 2 languages and supports widely used languages such as English and Spanish for guests visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What payment cards are supported at Grand Palladium White Sand Resort and Spa - All Inclusive?

Grand Palladium White Sand Resort and Spa - All Inclusive supports up to 4, with payment card options such as American Express, MasterCard, and Visa.

What do past visitors like most about Grand Palladium White Sand Resort and Spa - All Inclusive?

Past guests that stayed at Grand Palladium White Sand Resort and Spa - All Inclusive have given this property a rating of 8.0 for its remarkable cleanliness as the major highlight for their stay.

What is the average rating that past Group travelers have given to Grand Palladium White Sand Resort and Spa - All Inclusive?

Verified group travelers that have stayed at this property have given Grand Palladium White Sand Resort and Spa - All Inclusive an average rating of 7.2. You can check out more specific customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

More about Grand Palladium White Sand Resort and Spa - All Inclusive

More about Grand Palladium White Sand Resort and Spa - All Inclusive





Endless Entertainment at Grand Palladium White Sand Resort and Spa

At Grand Palladium White Sand Resort and Spa - All Inclusive, you'll find a plethora of entertainment facilities that will keep you entertained throughout your stay. Whether you're looking for relaxation or excitement, this resort has it all. Indulge in some retail therapy at the on-site shops or unwind with a refreshing drink at the bar. Pamper yourself with a visit to the salon or indulge in a rejuvenating massage at the spa. For ultimate relaxation, take a dip in the hot tub, unwind in the sauna, or enjoy a steamroom session. If you're in the mood for some outdoor activities, explore the beautifully landscaped garden or challenge your friends to a game in the games room. Bask in the sun at the solarium or showcase your singing skills at the karaoke. Don't forget to pick up souvenirs for your loved ones at the gift/souvenir shop. With so many entertainment options, your stay at Grand Palladium White Sand Resort and Spa will be truly unforgettable.

Unleash Your Inner Athlete at Grand Palladium White Sand Resort and Spa - All Inclusive

At Grand Palladium White Sand Resort and Spa - All Inclusive, sports enthusiasts will find a plethora of exciting activities to keep them entertained throughout their stay. The resort boasts a wide range of sports facilities, ensuring that guests can stay active and have fun while enjoying the beautiful surroundings of Tulum, Mexico. For those who enjoy water activities, the resort offers a private beach where guests can soak up the sun and take a refreshing dip in the crystal-clear waters of the Caribbean Sea. Water sports enthusiasts can also try their hand at snorkeling, diving, wind surfing, and canoeing, providing endless opportunities for adventure and exploration. If you prefer to stay on land, the resort offers a top-notch fitness center equipped with state-of-the-art equipment, allowing guests to maintain their fitness routine even while on vacation. Tennis and squash courts are also available for guests who enjoy a friendly game or two. Additionally, there is a mini golf course and hiking trails for those who prefer a more leisurely outdoor activity. With an indoor pool, outdoor pool, and a water park on-site, guests will never run out of options for a refreshing swim or some poolside relaxation. And for those who like to unwind with a drink in hand, the poolside bar is the perfect spot to sip on a tropical cocktail while enjoying the beautiful surroundings. Whether you are a sports enthusiast or simply looking to stay active during your vacation, Grand Palladium White Sand Resort and Spa - All Inclusive has everything you need to make the most of your stay in Tulum, Mexico.

Convenience Facilities at Grand Palladium White Sand Resort and Spa - All Inclusive

Experience a seamless and hassle-free stay at Grand Palladium White Sand Resort and Spa - All Inclusive, where a range of convenient facilities are at your disposal. From the moment you arrive, you'll be greeted by a team of friendly and attentive staff ready to cater to your every need. For those who prefer to have their laundry taken care of, the hotel offers a convenient laundry service and laundromat, ensuring that your clothes are always fresh and clean. If you prefer to dine in the comfort of your own room, room service is available, allowing you to enjoy delicious meals without leaving the comfort of your accommodation. The safety of your valuables is of utmost importance, and the hotel provides safety deposit boxes for your peace of mind. The concierge is also on hand to assist with any requests or recommendations you may need during your stay. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily stay in touch with loved ones or catch up on work. For those who smoke, there is a designated smoking area available. Additionally, the hotel offers a convenience store where you can stock up on any essentials or souvenirs you may need. Luggage storage, express check-in/check-out, and daily housekeeping services ensure a smooth and efficient stay. For any special clothing needs, the hotel also offers dry cleaning services. With these convenient facilities, Grand Palladium White Sand Resort and Spa - All Inclusive ensures that your stay is comfortable, convenient, and stress-free.

Convenient Transport Facilities at Grand Palladium White Sand Resort and Spa - All Inclusive

At Grand Palladium White Sand Resort and Spa - All Inclusive, guests can enjoy a range of convenient transport facilities that make exploring Tulum and its surrounding areas a breeze. For those looking to embark on exciting tours and excursions, the hotel offers a ticket service, allowing guests to easily book and arrange their desired activities. Whether it's exploring the ancient Mayan ruins, snorkeling in the crystal-clear cenotes, or venturing into the vibrant city of Tulum, the ticket service ensures a hassle-free experience. Additionally, the resort provides a car park free of charge, making it convenient for guests who prefer to explore the region at their own pace. For those who prefer not to drive, the hotel offers a shuttle service, allowing guests to easily access nearby attractions and beaches. And for those who want to venture even further, the hotel also provides a car hire service, giving guests the freedom to explore the wider Riviera Maya region on their own terms. With its range of transport facilities, Grand Palladium White Sand Resort and Spa - All Inclusive ensures that guests have everything they need to make the most of their stay in Tulum, Mexico.





Indulge in a Culinary Paradise at Grand Palladium White Sand Resort and Spa - All Inclusive

At Grand Palladium White Sand Resort and Spa - All Inclusive, dining is an experience that will delight your taste buds and leave you craving for more. With a variety of dining facilities to choose from, you'll never have a dull meal during your stay. Start your day with a delicious breakfast at the breakfast buffet, where you'll find a wide array of options to suit every palate. From freshly baked pastries to made-to-order omelettes, there's something for everyone. If you prefer a lighter breakfast, the continental breakfast is the perfect choice. For a quick pick-me-up or a leisurely afternoon treat, head to the coffee shop. Sip on a freshly brewed cup of coffee while enjoying a selection of pastries and snacks. It's the perfect spot to relax and recharge. When it comes to dining options, the resort offers a restaurant that serves up a delectable range of international cuisines. From Mexican specialties to Mediterranean delights, there's something to satisfy every craving. The restaurant also offers room service, so you can enjoy a gourmet meal in the comfort of your own room. To ensure your stay is as comfortable as possible, the resort provides daily housekeeping, ensuring that your room is always clean and tidy. With these dining facilities and services, Grand Palladium White Sand Resort and Spa - All Inclusive is a culinary paradise that will exceed your expectations.

Luxurious and Spacious Rooms at Grand Palladium White Sand Resort and Spa - All Inclusive

Experience the ultimate comfort and luxury at Grand Palladium White Sand Resort and Spa - All Inclusive with its wide range of exquisite room offerings. From the tranquil Junior Suite Beachside to the charming Lakeside Romance Bungalow, there is a perfect accommodation option for every traveler. Indulge in the Junior Suite Beachside, where you can choose between a cozy King Bed or a comfortable Double Bed. If you prefer a lush garden view, the Junior Suite Garden View offers the same bedding options. For larger groups or families, the Junior Suite Triple provides ample space and flexibility with its King Bed or Double Beds. For a truly romantic getaway, the Lakeside Romance Bungalow is the ideal choice. With its luxurious King Bed, you can enjoy a serene and intimate setting. Alternatively, the Suite Beachside and Suite Garden View offer a spacious retreat with a lavish King Bed. By booking these exceptional rooms on Agoda, you can take advantage of the best prices and enjoy a hassle-free experience. Agoda offers a seamless booking process, ensuring that you can secure your preferred room at Grand Palladium White Sand Resort and Spa - All Inclusive with ease. Don't miss out on this opportunity to experience unparalleled luxury and comfort at the best value.

Discover the Natural Beauty of Xpu Ha in Tulum, Mexico

Nestled along the stunning coastline of Tulum, Mexico, the Grand Palladium White Sand Resort and Spa - All Inclusive offers guests the perfect opportunity to explore the breathtaking natural beauty of Xpu Ha. This idyllic beach paradise is renowned for its crystal-clear turquoise waters, powdery white sand, and lush tropical surroundings. Xpu Ha is a haven for nature lovers and adventure seekers alike. Whether you're looking to relax on the pristine beaches, snorkel in the vibrant coral reefs, or explore the nearby cenotes, Xpu Ha has something for everyone. The calm and shallow waters make it an ideal spot for swimming and water sports, while the vibrant marine life and colorful coral reefs are a delight for snorkelers and scuba diving enthusiasts. Beyond the beach, Xpu Ha is also home to a variety of eco-parks and nature reserves, offering visitors the chance to immerse themselves in the region's unique flora and fauna. Take a stroll through the lush jungle trails, spot exotic birds and wildlife, or embark on a thrilling zip-lining adventure through the treetops. With its natural wonders and serene atmosphere, Xpu Ha is a true paradise that will leave you feeling rejuvenated and inspired.

Traveling to Grand Palladium White Sand Resort and Spa - All Inclusive

Welcome to Grand Palladium White Sand Resort and Spa - All Inclusive, a luxurious beachfront retreat nestled in the stunning Xpu Ha area of Tulum, Mexico. Getting to this tropical paradise is a breeze, with convenient access from the nearby airports. If you are flying into Cancun International Airport, the most common option for reaching Grand Palladium White Sand Resort and Spa is by private transfer or taxi. The resort is approximately 85 kilometers (53 miles) away from the airport, and the journey takes about 1.5 to 2 hours, depending on traffic. Private transfers can be pre-arranged for a hassle-free experience, allowing you to relax and enjoy the scenic drive along the Riviera Maya coastline. Another option is to take a shuttle bus from Cancun International Airport to Grand Palladium White Sand Resort and Spa. Several shuttle services operate from the airport, offering shared or private transfers to various hotels in Tulum. The duration of the journey may be slightly longer compared to a private transfer, but it is a cost-effective option for those traveling on a budget. If you prefer a more adventurous route, you can also rent a car at the airport and drive to the resort. The drive from Cancun International Airport to Grand Palladium White Sand Resort and Spa is straightforward, with well-maintained roads and clear signage. Just make sure to familiarize yourself with the local traffic rules and regulations before hitting the road. No matter which mode of transportation you choose, the journey to Grand Palladium White Sand Resort and Spa - All Inclusive is an opportunity to soak in the beauty of the Mexican Caribbean. Prepare to be captivated by the turquoise waters, white sandy beaches, and lush tropical landscapes that await you at this exquisite resort.

Explore the Natural Wonders and Beaches near Grand Palladium White Sand Resort and Spa - All Inclusive

Nestled in the heart of Tulum, Mexico, Grand Palladium White Sand Resort and Spa - All Inclusive offers easy access to a variety of stunning natural landmarks and pristine beaches. Just a short distance away, you'll find Cenote Dos Palmas, a breathtaking underwater sinkhole surrounded by lush vegetation. Dive into its crystal-clear waters and marvel at the mesmerizing rock formations beneath the surface. For those seeking adventure and wildlife encounters, Aktun Chen is a must-visit attraction. This eco-park boasts an extensive underground river system, where you can embark on a thrilling cave exploration. Discover ancient stalactites and stalagmites as you navigate through the mysterious underground passages. If you're in search of more cenote experiences, Cenote Dreamgate and Cenote Minotaur are both within reach. Cenote Dreamgate offers a surreal diving experience with its mesmerizing blue waters and intricate limestone formations. Cenote Minotaur, on the other hand, is known for its unique cenote cave system, where you can swim in the crystal-clear waters surrounded by stunning natural beauty. For a relaxing day at the beach, head to Akumal Beach. This picturesque stretch of coastline is famous for its turquoise waters and abundant marine life. Grab your snorkeling gear and explore the vibrant coral reefs, or simply unwind on the soft, white sand. If you're in need of any supplies or want to explore the local area, Super Mini is a convenient nearby supermarket. Playa Chemuyil is also worth a visit, offering a tranquil beach setting away from the crowds. Lastly, don't miss the opportunity to visit Cenote Hilario's Well, a hidden gem known for its emerald-green waters and peaceful atmosphere. Take a refreshing dip in its cool waters or simply relax on the surrounding rocks, immersing yourself in nature's beauty. With its prime location surrounded by these natural wonders and attractions, Grand Palladium White Sand Resort and Spa - All Inclusive is the perfect base for your Tulum adventure.





Indulge in a Culinary Adventure

At Grand Palladium White Sand Resort and Spa - All Inclusive, you'll find yourself surrounded by an array of delightful dining options. From the vibrant atmosphere of La Buena Vida Restaurant, where you can savor fresh seafood and sip on refreshing cocktails, to the exquisite fusion cuisine at Nikkei Mashua Restaurant, every meal is a culinary adventure. For a romantic evening under the stars, head to La Lunita, a beachfront restaurant offering a tantalizing menu of international dishes. If you're craving authentic Mexican flavors, El Ultimo Maya and El Arbolito are must-visit destinations, serving up traditional dishes bursting with bold flavors. Aroma y Gusto is perfect for a casual meal, with its relaxed ambiance and delectable Italian fare. For a taste of grilled delights, Chilitos grill is the place to be. And don't miss out on the breathtaking views and delectable seafood at La Playa Xpu Ha Restaurant & Beach Club. With such a diverse range of restaurants to choose from, your taste buds will be in for a treat during your stay at Grand Palladium White Sand Resort and Spa - All Inclusive.





Affordable Luxury: Grand Palladium White Sand Resort and Spa - All Inclusive

Indulge in the ultimate vacation experience at the Grand Palladium White Sand Resort and Spa - All Inclusive, where luxury meets affordability. With an average room price of just $337, this exquisite resort offers exceptional value for money, especially when compared to the average price of a hotel room in Tulum, which stands at $309. At Grand Palladium White Sand Resort and Spa - All Inclusive, you can enjoy the best of both worlds - a stunning beachfront location in the heart of Tulum, and a price that won't break the bank. Immerse yourself in the beauty of the Caribbean coastline, with pristine white sand beaches and crystal-clear turquoise waters just steps away from your room. Not only does this resort offer incredible value, but it also boasts a wide range of amenities and services included in the all-inclusive package. From delectable dining options at multiple restaurants and bars to a luxurious spa and wellness center, you'll have everything you need for a truly unforgettable stay. With its affordable yet luxurious accommodations, the Grand Palladium White Sand Resort and Spa - All Inclusive is the perfect choice for travelers seeking an exceptional experience without compromising on price. Book your stay today and discover the true meaning of affordable luxury in Tulum.





A Luxurious All-Inclusive Retreat in Tulum, Mexico

Escape to the idyllic shores of Tulum, Mexico, and experience the epitome of luxury at the Grand Palladium White Sand Resort and Spa - All Inclusive. With an impressive overall rating of 7.7, this resort has garnered rave reviews from satisfied guests who have been captivated by its exceptional service and exquisite amenities. One of the standout features of this resort is its unbeatable value. With a rating of 7.4 for value, guests have consistently praised the all-inclusive package, which includes not only accommodation but also a wide range of dining options, entertainment, and recreational activities. Whether you're indulging in delectable international cuisine at one of the resort's many restaurants or unwinding with a refreshing cocktail by the pool, the Grand Palladium White Sand Resort and Spa ensures that every moment of your stay is filled with value and enjoyment. When it comes to facilities, this resort leaves no stone unturned. With a rating of 7.4, guests have commended the extensive range of amenities available. From multiple swimming pools and a private beach to a world-class spa and fitness center, there is something for everyone to enjoy. Whether you're seeking relaxation or adventure, the Grand Palladium White Sand Resort and Spa has it all.

Show less

Amenities and facilities

Very good
Facilities

7.5

Languages spoken
  • English
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Canoeing
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Foot bath
  • Game room
  • Garden
  • Golf course [on-site]
  • Hammam
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • Mini golf course
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Solarium
  • Spa
  • Spa/sauna
  • Squash court
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (non-motorized)
  • Wind surfing
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Free bottled water
  • Linens
  • Satellite/cable channels
  • Seating area
  • Shower
  • Telephone
  • Toiletries
  • Towels

Food and dining

Breakfast options
  • Continental
Restaurants on site
La Hacienda
  • Cuisine: American
  • Menu: Buffet, A-la-carte

Location

Crta. Chetumal Km 259,5, Xpu Ha, Tulum, Mexico, 77710
Very good
Location

7.3

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Room Service fee is charged at USD 10 per room and service, from January 1, 2022 (stay date) the charge will be USD 15 per room and service.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
The property
  • Number of bars/lounges21
  • Number of floors3
  • Number of restaurants14
  • Number of rooms 264

Property announcements

Please note that no refunds will be given in case of early departure. Please note there will be a Gala Dinner Christmas & New Years Eve (24 of December and 31 December) that will be mandatory to include in your room rate due to the holidays. The additional charge will be 70 USD including tax per person. Children pay 50 percent. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Supplement of USD 50 per person per day for wet areas of the Spa.

Reviews of Grand Palladium White Sand Resort and Spa - All Inclusive from real guests

7.5
Cleanliness8.0
Facilities7.5
Location7.3
Service7.3
Value for money7.3
High score for Tulum
Rating
9+ Exceptional (2)
8-9 Excellent (0)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (4)
Guest Type
Room Type
Language
Showing 8 verified guest comments
12
5.6
Jenny from United States
Couple
Junior Suite Garden View
Stayed 2 nights in October 2023

Still not a fan of all inclusive”

Had an okay average experience at this resort. They make you place restaurant reservations 1 day ahead of time for a la carte restaurants. We arrived at the steakhouse and the AC was broken so we had to eat the full meal in humid temperatures. All food no matter what we tried was subpar. We thought that they could at least make decent tacos but no such thing. You could tell that most food options are just variations of one another. The selection really was not large. Drink options are very limited. Rooms are very noisy and there is no barrier below the room doors so all sound comes in.

Reviewed October 11, 2023

Dear Jenny Thank you for sharing your experience at Grand Palladium White Sand Resort & Spa. to contribute to the continuous improvement of our service. We want to offer you a genuine apology for the events that occurred during your vacation, our services and attention are focused on satisfying the needs of our guests and we regret not achieving this with you. This without a doubt motivates us to focus our efforts on effective improvements, your comments have been shared with the corresponding staff. We sincerely regret not having lived up to your expectations on this occasion. Receive an affectionate greeting. Luis Hernández GIFT Advisor

Responded October 13, 2023
Grand Palladium White Sand Resort and Spa - All Inclusive
4.8
Amber from United States
Group
Junior Suite Garden View
Stayed 5 nights in May 2023

Very Disappointed ”

Pros: the staff was professional and they appeared to be trying their best considering what they were working with. Concierge service is reliable. Cons: The property was dated and understaffed, beach has too much seaweed to swim, food was TERRIBLE (the worst I've ever had at a resort - even the desserts were bad), Desserts and Breads don't taste/appear to be fresh, I think they keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and lunch (so if you missed breakfast you starved til lunch at 2pm or you had to leave the beach and take a shuttle to Colonial to eat at the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service, the alcohol was CHEAP and watered down, it's definitely not top shelf (tip: stop at duty free and bring your own). Most of the cocktails tasted like 7up. Also, they don't carry Ginger Ale, which is weird. Entertainment was the same almost every night, same band, same music. Small dance floor, one night seeing it was enough. No entertainment at the beach. If you are staying at the bungalows, believe the reviews about the animals running over and scratching the roof at night, my friend stayed in one and said it woke her up out of her sleep. She also didn't get her canoe until day three. The property is large, so be prepared to shuttle everywhere. It's regular during the day, a little slow in the evening. A taxi to the airport is $102 both ways. I would NEVER recommend this resort or go back.

Reviewed May 27, 2023

Dear Mrs. Amber, Thank you for taking the time to share your experience from your stay at Grand Palladium White Sand Resort & Spa. We appreciate your feedback and hear your concerns. I'm disappointed to hear about the experience you felt you had at our property and wish we could have provided the service I know my team can provide. We strive to ensure our guests are comfortable and our hotel is in top shape. Sometimes we fall short and I apologize for that. Thank you for your time, and we wish you the best in your future travels. Kind regards, Kenia Rodriguez Hospitality SR Advisor

Responded May 28, 2023
Grand Palladium White Sand Resort and Spa - All Inclusive
4.8
Lisamarie from United States
Couple
Junior Suite Garden View
Stayed 5 nights in May 2023

Far and boring”

The food is not good - no salt and pepper. The drinks are watered down. There aren't enough activities. Not a place I would revisit again.

Reviewed May 25, 2023

Dear Mrs. LisaMarie, We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback, and we'll address it with the appropriate members of our team, so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience​ we pride ourselves in providing. Thank you again for taking the time to share your feedback. Kind regards, Kenia Rodriguez Hospitality SR Advisor

Responded May 28, 2023
Grand Palladium White Sand Resort and Spa - All Inclusive
7.6
Very good
Taisha from United States
Group
Junior Suite Garden View
Stayed 5 nights in May 2023

Very good”

The resort overall was nice; a little outdated. The food was NOT authentic and not the best. The trolly drivers were very rude at times. The pools was immaculate and spacious.. The alcoholic beverages were a little weak and the top shelf beverages was an extra charge.

Reviewed May 22, 2023

Dear Taisha, Thank you for your review of your stay at the Grand Palladium White Sand Resort and Spa. We appreciate your positive remarks about the overall resort experience, particularly highlighting our immaculate and spacious pools. We appreciate your feedback and apologize for any inconvenience you may have experienced. We are constantly working to improve and provide a better experience for our guests. Regarding the alcoholic beverages, we apologize if they did not meet your expectations in terms of strength. We value your feedback and will review our offerings to ensure they align with our guests' preferences. Once again, we appreciate your valuable feedback, as it helps us identify areas for improvement. We hope you will consider staying with us again in the future, so we can provide you with an enhanced experience that surpasses your expectations. Kind regards. Sergio Hernandez Guest Satisfaction Lead

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Grand Palladium White Sand Resort and Spa - All Inclusive
7.6
Very good
Alexander from United States
Family with teens
Junior Suite Garden View
Stayed 7 nights in January 2022

Grand Palladium White sand and other resorts ”

It’s a huge resort one of the 4 TH hotels/resorts on the same property. They are promoting highly TRS resort to everyone and selling membership. They are treating TRS members very well. Staff members around the resort still need to be train for better customer service. All the activities was going on at Colonial Resort. It’s hard to make reservations for restaurants in the evening. All spa services are extra cost including sauna na s steam room. Non motorized water activities are free, but staff at renting kayaks and catamaran were rude and didn’t give us basic instructions. Several people were injured by sting ray in water and the sign that they put out on the sand is invisible for people and have no flags. The beach is nice but rocky in water, bring your water shoes. Overall it was nice place to stay with family.

Reviewed January 18, 2022

Dear Mr. Alexander, Thank you for staying at Grand Palladium White Sand Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards. Thank you again for your feedback. We look forward to welcoming you on your next stay. Kind regards, Kenia Rodriguez Hospitality SR Advisor

Responded January 27, 2022
Grand Palladium White Sand Resort and Spa - All Inclusive
12
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