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Stay in the heart of Hyde Park, London at The Cumberland. This vibrant and green neighborhood offers a range of cultural events and iconic attractions like Kensington Palace and Serpentine Lake, perfect for two travelers seeking adventure. Indulge in modern comfort with air conditioning, complimentary Wi-Fi, and a private safe in your room. Enjoy a scrumptious breakfast, delightful dishes at the restaurant, and unwind at the elegant bar. Explore nearby landmarks such as Harrods, Winter Wonderland, and Buckingham Palace, just a short distance away. Experience the best of London at The Cumberland. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Located in heart of London
Front desk [24-hour]
Airport transfer
50 meters to public transportation
Inside city center
Front desk [24-hour]
Airport transfer
Pets allowed
Shuttle service
Fitness center
Free Wi-Fi in all rooms!
Check-in/out [express]
Luggage storage
7 travelers have booked today.
Location rating score
Value for money | 7.6 |
Location rating | 9.4 |
Nearest airport | London City Airport (LCY) |
Distance to airport | 14.4 km |
Does The Cumberland London provide laundry services?
Yes! The Cumberland London offers laundry service at your convenience for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.
Is car parking available at The Cumberland London?
The Cumberland London has car park nearby with charges applied for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Does The Cumberland London provide an option for contactless check-in and check-out?
At The Cumberland London, visitors can take part in contactless check-in and check-out option offered by this property for your comfort and safety.
What are the property's policies for children's bedding at The Cumberland London?
The Cumberland London's policy regarding children's bedding considers guests age 3 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
How many rooms does The Cumberland London have?
The Cumberland London has a total of 1019 rooms.
How long do travelers normally stay at The Cumberland London?
Verified past guests that have stayed at The Cumberland London had an average nightly stay of 4 nights at this property.
In which languages can The Cumberland London's personnel communicate?
The Cumberland London can converse in 18 languages and supports well-known languages such as English and Spanish for travelers visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
What do guests like most about The Cumberland London?
Past visitors that stayed at The Cumberland London have given this property a rating of 9.472 for its remarkable location as the primary highlight for their stay.
What is the typical rating that past Solo travelers' have given to The Cumberland London?
Past solo travelers that have stayed at this property have given The Cumberland London an average rating of 7.4. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
What popular shopping places are near to The Cumberland London?
Shopping options in The Cumberland London’s Hyde Park neighborhood include Harrods.
Experience Luxury and Elegance at The Cumberland London
Welcome to The Cumberland London, a prestigious 4-star hotel located in the heart of London, United Kingdom. With its prime location and impeccable service, this hotel offers a truly unforgettable stay for both business and leisure travelers.
Boasting a remarkable 1019 rooms, The Cumberland London provides a wide range of accommodation options to suit every guest's needs. Each room is elegantly designed and equipped with modern amenities to ensure a comfortable and enjoyable stay. Whether you are traveling alone, with a partner, or with your family, you will find the perfect room to relax and unwind after a day of exploring the vibrant city.
The Cumberland London, built in 1930 and recently renovated in 2019, seamlessly blends timeless elegance with contemporary style. From the moment you step into the hotel's grand lobby, you will be captivated by its sophisticated atmosphere and attention to detail. The hotel's commitment to excellence is evident in every aspect, from the luxurious furnishings to the impeccable service provided by the friendly and professional staff.
Check-in at The Cumberland London begins at 03:00 PM, allowing you ample time to settle in and make yourself at home. The hotel's check-out time is 11:00 AM, ensuring a hassle-free departure. For your convenience, the hotel offers a 24-hour front desk service, ensuring that assistance is always available whenever you need it.
Families traveling with young children will appreciate The Cumberland London's child policy. Children between the ages of 2 to 2 can stay free of charge, making it an ideal choice for a family getaway. The hotel's spacious rooms and family-friendly amenities ensure that both parents and children can enjoy a comfortable and memorable stay.
With its convenient location, The Cumberland London offers easy access to London's top attractions, shopping districts, and entertainment venues. Additionally, the hotel is only a 45-minute drive away from the airport, making it a convenient choice for travelers.
Experience luxury and elegance at The Cumberland London, where impeccable service, stylish accommodations, and a prime location combine to create an unforgettable stay. Book your stay today and indulge in the finest hospitality London has to offer.
Stay Active at The Cumberland London's Free Fitness Center
At The Cumberland London, staying active during your stay is made easy with our state-of-the-art fitness center. Located on the premises, our free fitness center offers a range of facilities to help you maintain your fitness routine.
Equipped with the latest exercise machines and weights, our fitness center provides a variety of options to suit all fitness levels. Whether you prefer cardio workouts or strength training, you'll find everything you need to stay in shape. Our friendly and knowledgeable staff are always on hand to assist you with any questions or guidance you may need.
In addition to the standard gym equipment, our fitness center also offers a range of classes and activities to keep you motivated and engaged. From yoga and pilates to high-intensity interval training, there's something for everyone. So, whether you're a fitness enthusiast or just looking to squeeze in a quick workout during your stay, The Cumberland London's free fitness center has got you covered.
Unparalleled Convenience Facilities at The Cumberland London
At The Cumberland London, we pride ourselves on providing an array of convenience facilities to ensure a seamless and hassle-free stay for our guests. From the moment you arrive, our dedicated concierge team is at your service, ready to assist with any requests or recommendations you may need. Need to freshen up your wardrobe? Take advantage of our laundry service and dry cleaning options, ensuring you always look your best.
For added peace of mind, we offer safety deposit boxes to keep your valuables secure during your stay. Stay connected with our complimentary Wi-Fi, available in all rooms and public areas. Upgrade to our executive rooms for exclusive access to the executive lounge, where you can unwind in a sophisticated setting and enjoy complimentary refreshments.
To make your stay even more convenient, we offer express check-in/check-out services, allowing you to save time and start exploring London right away. Our luggage storage service ensures that you can make the most of your last day in the city without the burden of carrying your bags around. And with daily housekeeping, you can return to a clean and comfortable room after a day of sightseeing.
At The Cumberland London, we go above and beyond to provide exceptional convenience facilities, making your stay in London truly unforgettable.
Convenient Transport Facilities at The Cumberland London
Located in the heart of London, The Cumberland London offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. For those arriving by air, the hotel provides airport transfer services, allowing you to start your journey on a stress-free note. Sit back and relax as the professional and friendly drivers whisk you away to the hotel in comfort and style.
If you prefer the flexibility of traveling around the city at your own pace, The Cumberland London also offers a reliable taxi service. Whether you're heading to a business meeting or exploring the city's iconic attractions, the hotel's dedicated team will assist you in booking a taxi that suits your needs. With their extensive knowledge of the area, they can also provide helpful recommendations on the best routes and local hotspots.
For guests who prefer to drive, The Cumberland London provides a convenient on-site car park. Please note that car park charges do apply, but rest assured that your vehicle will be safe and secure during your stay. With this facility, you can easily explore the vibrant city of London and its surrounding areas, knowing that you have a designated parking space waiting for you upon your return.
Luxurious Room Facilities at The Cumberland London
Indulge in the ultimate comfort and convenience with the exceptional room facilities offered at The Cumberland London. Step into your elegantly designed room and experience a world of luxury and relaxation.
Stay cool and comfortable all year round with the air conditioning system, ensuring a pleasant temperature no matter the season. Wrap yourself in plush bathrobes provided in your room, adding a touch of opulence to your stay. Start your day off right by catching up on the latest news with a complimentary daily newspaper delivered straight to your room.
For entertainment options, look no further than the inhouse movies available on the television. Sit back and enjoy a wide selection of films from the comfort of your own room. Getting ready for a night out? Make use of the hair dryer provided, ensuring your hair looks its best.
Stay connected and entertained with the satellite/cable TV, offering a variety of channels for your viewing pleasure. Keep your drinks and snacks cool with the refrigerator, perfect for storing refreshments during your stay. At The Cumberland London, every detail has been carefully considered to provide you with a memorable and enjoyable stay.
Indulge in Culinary Delights at The Cumberland London
At The Cumberland London, dining is an experience that goes beyond satisfying your hunger. With a range of exceptional dining facilities, this hotel offers something for every palate and occasion. Whether you're craving a hearty breakfast, a leisurely afternoon tea, or a sophisticated dinner, The Cumberland London has it all.
Start your day off right with a delicious breakfast at The Market Restaurant. This vibrant and contemporary dining venue offers a wide selection of freshly prepared dishes, from traditional English breakfast favorites to international delights. Indulge in a variety of pastries, cereals, fruits, and hot dishes, all served with a side of impeccable service and a warm atmosphere.
For a truly unique dining experience, head to the stylish and trendy Carbon Bar. This modern restaurant boasts a menu filled with innovative dishes that showcase the best of British and international cuisine. From succulent steaks to fresh seafood, each dish is expertly crafted using only the finest ingredients. Pair your meal with a handcrafted cocktail or a fine wine from the extensive drinks menu, and enjoy the vibrant ambiance and attentive service that make Carbon Bar a must-visit destination for food enthusiasts.
Luxurious and Spacious Rooms at The Cumberland London
Experience comfort and elegance at The Cumberland London with its wide range of room offerings. From the cozy Classic Single room to the expansive Star Suite, there is a perfect accommodation option for every traveler.
Indulge in the Classic Double Room, featuring a comfortable double bed and 19 square meters of space. For solo travelers, the Classic Single offers a snug 16 square meters with a single bed. If you're traveling with a companion, the Classic Twin Room provides ample space with two single beds.
Upgrade your stay to the Executive Double, offering 20 square meters of luxury with a double bed. The Executive King boasts a spacious 27 square meters with a king bed, perfect for those seeking extra comfort. Traveling with a friend? The Executive Twin offers the same square footage with two single beds.
For families or larger groups, the Gold Family room is an ideal choice with its two queen beds and 24 square meters of space. Enjoy stunning park views in the Gold King Park View room, featuring a king bed and 21 square meters of luxurious comfort. The Gold King Room offers a generous 24 square meters with a king bed, while the Gold Twin Room provides the same space with two single beds.
For the ultimate indulgence, the Star Suite is a lavish retreat with 45 square meters of space, a king bed, and a sofa bed. If you prefer a slightly smaller suite, the Studio Suite offers 30 square meters with a king bed or a sofa bed.
Book your stay at The Cumberland London on Agoda and enjoy the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can find the perfect room for your needs and secure your reservation with just a few clicks. Don't miss out on this opportunity to experience luxury and comfort at The Cumberland London.
Discover the Serenity of Hyde Park
Nestled in the heart of London, The Cumberland London offers guests the perfect opportunity to explore the beauty and tranquility of Hyde Park. Spanning over 350 acres, Hyde Park is one of the city's most iconic green spaces, attracting millions of visitors each year.
As you step into Hyde Park, you'll be greeted by lush greenery, meandering paths, and stunning water features. Take a leisurely stroll along the Serpentine, a picturesque lake that offers boat rides and a peaceful escape from the bustling city. The park is also home to several famous landmarks, including the beautiful Italian Gardens and the iconic Diana, Princess of Wales Memorial Fountain.
Whether you're in the mood for a picnic on the grass, a jog along the tree-lined paths, or simply a moment of tranquility amidst nature, Hyde Park has it all. With its close proximity to The Cumberland London, guests can easily enjoy a morning jog or an evening walk, immersing themselves in the serene atmosphere of this London gem.
Traveling to The Cumberland London from the Nearest Airports in London, United Kingdom
When it comes to reaching The Cumberland London from the nearest airports in London, United Kingdom, travelers have several convenient options to choose from.
If you are arriving at Heathrow Airport, the most common and hassle-free way to reach the hotel is by taking the Heathrow Express train to Paddington Station. The journey takes approximately 15 minutes, and from Paddington, The Cumberland London is just a short taxi ride away. Alternatively, you can also take the London Underground's Piccadilly Line from Heathrow Airport to Hyde Park Corner station, which is within walking distance of the hotel.
For those arriving at Gatwick Airport, the Gatwick Express train is the fastest and most direct option. The train runs every 15 minutes and takes around 30 minutes to reach Victoria Station. From there, you can easily catch a taxi or take the London Underground's Victoria Line to Green Park station, which is a short walk from The Cumberland London.
If you are flying into London City Airport, the most convenient way to reach the hotel is by taking the Docklands Light Railway (DLR) to Bank station and then transferring to the London Underground's Central Line to Marble Arch station. From Marble Arch, The Cumberland London is just a few minutes' walk away.
No matter which airport you arrive at, reaching The Cumberland London is a breeze thanks to London's efficient public transportation system. With various options available, you can choose the one that suits your preferences and travel needs.
Explore the Vibrant Surroundings of The Cumberland London
Situated in the heart of London, The Cumberland London offers easy access to a plethora of exciting landmarks and attractions. Just a short stroll away, you'll find yourself immersed in the natural beauty of Hyde Park and Kensington Gardens. Take a leisurely walk through these expansive green spaces, admire the stunning flora and fauna, or enjoy a picnic with friends and family.
For art enthusiasts, the nearby Wallace Collection is a must-visit. This world-class museum houses an impressive collection of fine and decorative arts, showcasing masterpieces from renowned artists such as Rembrandt, Titian, and Van Dyck. Immerse yourself in the rich history and culture as you explore the stunning galleries.
If you're visiting during the winter season, don't miss the magical Winter Wonderland. Located in Hyde Park, this festive attraction offers a winter wonderland experience like no other. From ice skating and thrilling fairground rides to festive markets and delicious food stalls, there's something for everyone to enjoy. Indulge in the festive spirit and create unforgettable memories at this enchanting event.
Conveniently Connected: The Cumberland London's Surrounding Public Transport Stations
Located in the heart of London, The Cumberland London offers easy access to a plethora of public transport stations. Whether you're looking to explore the city's iconic landmarks or attend business meetings, you'll find yourself conveniently connected to various modes of transportation.
Just a short walk away from the hotel, you'll find Paddington Tube Station, which is served by the Circle and Bakerloo lines. This makes it a breeze to travel to popular destinations such as Oxford Circus, Covent Garden, and Westminster. Additionally, Paddington Railway Station is also nearby, providing quick connections to other cities in the UK.
For those looking to explore the beautiful Hyde Park or visit the famous Marble Arch, the hotel is within walking distance of both Hyde Park Corner Tube Station and Marble Arch Tube Station. These stations offer access to the Piccadilly and Central lines, allowing you to easily reach destinations like Buckingham Palace, Trafalgar Square, and the West End.
If you prefer to venture further afield, Edgware Road Circle Line Tube Station and Lancaster Gate Tube Station are also close by. These stations provide convenient access to areas such as Notting Hill, Kensington, and Chelsea.
With its prime location and proximity to a wide range of public transport stations, The Cumberland London ensures that you can effortlessly navigate the vibrant city of London and make the most of your stay.
A Culinary Journey: Delightful Dining Options Near The Cumberland London
Indulge in a culinary journey just steps away from The Cumberland London, as the hotel is surrounded by a plethora of delightful dining options. If you're in the mood for some delectable Indian cuisine, make sure to visit Dishoom Kensington, where you can savor the flavors of authentic Bombay dishes in a stylish setting. For a unique dining experience, head over to Mercato Mayfair, a food market housed in a former church, offering an array of international cuisines and artisanal products. Craving a traditional British meal? The Victoria in Paddington is the place to be, serving up classic pub fare and a wide selection of ales. If you're in the mood for Italian cuisine, Bizzarro is a must-visit, offering a cozy ambiance and mouthwatering pasta dishes. Don't miss out on the opportunity to try some of the best fish and chips in town at The Mayfair Chippy, located just a short walk away. For a relaxing meal by the lake, Serpentine Bar & Kitchen is the perfect spot, offering stunning views of Hyde Park and a menu featuring fresh and seasonal ingredients. If you're looking for a hearty breakfast or a casual lunch, make sure to check out Bill's Baker Street Restaurant, known for its vibrant atmosphere and delicious comfort food. Craving Middle Eastern flavors? Islamic Halal and Ishtar are both excellent choices, serving up authentic dishes bursting with aromatic spices. And for sushi lovers, Feng Sushi in Notting Hill is a must-visit, offering a wide range of fresh and flavorful sushi rolls. With such a diverse range of dining options, your taste buds are in for a treat during your stay at The Cumberland London.
Shop 'til You Drop at The Cumberland London
Located in the heart of London, The Cumberland London is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find the Fish Shop, a trendy boutique offering a curated selection of unique and stylish clothing and accessories. For those looking to indulge in luxury scented candles, Rachel Vosper is a must-visit destination. And if you're in the mood for some high-end fashion, Harvey Nichols Department Store is just steps away, offering a wide range of designer brands and exclusive collections. For those who appreciate fine spirits, Havana Club is the perfect spot to browse and sample a wide selection of premium Cuban rums. Hamilton's is another nearby gem, known for its exquisite collection of antique jewelry and vintage watches. If you're in need of some elegant tableware or home decor, Thomas Goode is the go-to place, renowned for its exquisite craftsmanship and timeless designs. For everyday essentials, Marks & Spencer is just a short walk away, offering a wide range of high-quality clothing, food, and household items. Lhomme Designer Exchange is a haven for fashion enthusiasts, offering a carefully curated selection of pre-loved designer pieces. And if you're in the market for luxury leather goods, Connolly is the place to be, known for its impeccable craftsmanship and timeless designs. Finally, Thackeray Gallery is a must-visit for art lovers, showcasing a diverse range of contemporary artworks. With such a diverse and vibrant shopping scene right at your doorstep, The Cumberland London is the perfect base for a shopping spree in the heart of London.
Luxury at an Unbeatable Price
Experience the epitome of luxury at The Cumberland London, where indulgence meets affordability. With an average room price of just $377, you can enjoy a lavish stay without breaking the bank. Compared to the average price of a hotel room in London, which stands at $260, The Cumberland London offers exceptional value for money.
Step into a world of elegance and sophistication as you enter our stylishly designed rooms. Each room is meticulously furnished with modern amenities and tasteful decor, ensuring a comfortable and memorable stay. From plush bedding to state-of-the-art technology, every detail has been carefully curated to provide you with the ultimate in comfort and convenience.
Indulge in the hotel's impeccable facilities, including a fitness center, spa, and multiple dining options. Whether you're looking for a relaxing massage, a refreshing swim, or a delectable meal, The Cumberland London has it all. Don't miss the chance to experience luxury at an unbeatable price - book your stay with us today!
Highly Recommended Hotel with Excellent Staff and Location
The Cumberland London is a highly recommended hotel with excellent staff and a prime location. Guests have praised the hotel for its good, clean, and tidy rooms with nice and simple decor. The staff at The Cumberland London are known for being extremely helpful and nice, providing excellent service throughout the stay. The hotel's location is also highly regarded, being described as one of the best in London. Additionally, guests have commended the hotel for its cleanliness and fresh atmosphere. The concierge staff, in particular, have been highlighted for their efficiency and helpfulness. Overall, The Cumberland London offers a brilliant location, small yet comfortable rooms, a great breakfast, and a friendly staff, making it an ideal choice for travelers visiting London.
A Perfect Blend of Comfort and Convenience
The Cumberland London in London, United Kingdom, has garnered a reputation for providing exceptional service and comfort to its guests. With an impressive overall rating of 7.8, it is evident that this hotel is dedicated to ensuring a memorable stay for every visitor.
One aspect that stands out is the hotel's commitment to cleanliness, as reflected by its remarkable rating of 8.4. Guests can expect immaculate rooms and well-maintained facilities throughout their stay. The attention to detail in maintaining a pristine environment is truly commendable.
Moreover, The Cumberland London boasts a prime location, earning an impressive rating of 9.3. Situated in the heart of London, this hotel offers easy access to some of the city's most iconic attractions, including Hyde Park, Buckingham Palace, and Oxford Street. Whether guests are visiting for business or leisure, the hotel's central location ensures that they are never far from the action.
Excellent8.1
Facilities
Exceptional9.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
50 meters to public transportation
Airport transfer
Located in heart of London
Free Wi-Fi in all rooms!
The location is excellent.”
The hotel is located right next to Marble Arch and has excellent transportation access, including buses. The view from the room window of the double-decker buses passing by one after another was worth seeing. There is a sandwich shop right next to the hotel where you can take out various fresh sandwiches, which is convenient. The breakfast was also delicious. The room was clean and nice, but the faucet in the bathtub was broken, and the hot water did not flow smoothly, which was inconvenient. I called the front desk and had a repairman come to fix it, and it was soon usable again. Other than this point, everything was good.
Dear Kazuo, Thank you for taking the time to share your experience here with us at The Cumberland Hotel. We're delighted to hear that you enjoyed our amazing and convenient location in the centre of London, especially the lively scenes of Oxford Street and Hyde Park, with the iconic red double-decker buses visible from your room. We're sorry to hear about the issue with the bathtub faucet, but we appreciate your prompt communication with our team. We're glad we could address it swiftly and ensure the rest of your stay was enjoyable. We hope to have the pleasure of welcoming you back for an even more seamless stay on your next London adventure! Kind regards, Guest Services The Cumberland
Review of The Cumberland Hotel”
I recently had the pleasure of staying at The Cumberland Hotel, and I must say it was an exceptional experience from start to finish. The hotel truly lives up to its reputation for luxury and outstanding service. The hotel is ideally located in the heart of downtown, making it incredibly convenient for exploring the city's major attractions. The service was impeccable. From the moment we arrived, the staff went above and beyond to ensure our stay was comfortable and enjoyable. The housekeeping staff maintained our room to the highest standards, ensuring everything was spotless and well-stocked. Our room was spacious and equipped with all the modern amenities. The bed was comfortable, and the linens were of top quality. Overall, our stay at The Cumberland Hotel was unforgettable. I highly recommend this hotel and look forward to returning on my next trip. Rating: ★★★★★
Dear Fahd, Your review is a real showstopper - it's the kind of feedback that makes us want to shout from the rooftop The Cumberland Hotel! We're thrilled to hear that your stay was exceptional from start to finish. Living up to our reputation for outstanding service is our top priority, so it's fantastic to know we hit the right notes for you. It sounds like you took full advantage of the hotel's location in the heart of the West End, making exploring the city's attractions a breeze. Huge kudos to our team for going above and beyond to ensure your comfort and enjoyment. A big thanks goes out to the housekeeping team too, for keeping your room spotless and well-stocked - the perfect backstage crew for a relaxing stay. A spacious room with all the modern amenities and a comfy bed sounds like the ideal place to unwind after a day of exploring. We're so glad your stay was unforgettable, and we can't wait to welcome you back soon! Kind regards, Guest Services The Cumberland
Amazing ”
My family recently had the pleasure of staying at the Cumberland Hotel and Ithey can't recommend it highly enough. From the moment they walked in, they were impressed by the cleanliness of the facilities. Every area of the hotel, from the lobby to the rooms, was immaculately maintained, reflecting their high standards of hygiene and care. The staff at the Cumberland were exceptional as well. They were always on hand to assist with any needs, providing excellent service with a smile. Whether it was directions to nearby attractions or extra amenities for my room, they went above and beyond to ensure thier stay were comfortable. Additionally, the location of the hotel was perfect for exploring the city. It was conveniently situated near various popular sites and public transportation, making it easy to get around without the need for taxis or extensive walking. Overall, thier experience at the Cumberland Hotel was fantastic. The combination of cleanliness, helpful staff, and a prime location made thier stay truly enjoyable. They would definitely return and suggest this hotel to anyone visiting the area.
Dear Wajeeh, We're absolutely thrilled to hear your family had a fantastic stay at The Cumberland Hotel. Hearing that everything was amazing is music to our ears - from the sparkling clean facilities to the rockstar service from our team. It sounds like they went above and beyond to make sure your family felt comfortable and well-looked-after, whether it was with directions or extra amenities. That's what we call hitting all the right notes! The perfect location for exploring London is another big win. Being close to popular sights and public transport definitely makes exploring a breeze. We strive to create unforgettable experiences for all our guests, and your near-perfect review lets us know we're on the right track. A 9.6 is pretty darn impressive, but we're always aiming for that elusive 10! We hope to be welcoming you back soon for another stay that is off the charts! Kind regards, Guest Services The Cumberland
Exceptional”
Excellent Stay I had an excellent stay at this property. The location was perfect, with easy access to transportation and the airport. The Facilities were top-notch, offering everything I needed for the confortable stay. The staff were friendly and attentive, ensuring that all my needs were met. The cleanliness of the property was impeccable, making the feel at ease during my stay. The view from my room was stunning, adding touch of enjoyment to my experience. Overall, I highly recommend this property for its exceptional value for money and its convenient walkability to near by attractions. It truly exceeded my expectation.
Dear Syed, What a heart warming review to read and knowing that you had an excellent stay from start to finish makes us smile ear to ear. We are so lucky to be based at Marble Arch in this breath-taking building which is so rich in musical history! It really is a safe haven for all music lovers. A spotless room is a must, and a professional and helpful team is what keeps us rockin'. We're glad to have met all your expectations. We are thrilled you enjoyed the stunning view from your room for a truly VIP experience Thanks for the recommendation. We can't wait to get together and do it all over again! Kind regards, Guest Services The Cumberland
Disappointing Service Despite Great Location and Comfortable Room”
Our experience at The Cumberland was disappointing, especially given the price point. While the location is convenient and the room itself was comfortable, several issues overshadowed our stay. Firstly, we lost two items—a pair of sunglasses and a MacBook adapter—during our stay, which was frustrating and concerning. Secondly, the reception staff were not upfront about our room’s readiness. Despite checking in three hours past the official check-in time, we were told it would take only 10 minutes, but after waiting for an hour, they finally admitted the room wouldn’t be ready until much later. If they had been honest from the beginning, we could have left our luggage with the concierge and avoided being late for our dinner appointment. For a hotel in this price range, we expected far better service and transparency. Unfortunately, the lapses in honesty and attention to detail left us with a disappointing impression.
Dear Ang, Thank you for sharing your feedback about your stay at The Cumberland. We're genuinely sorry to hear that aspects of your experience didn’t hit the high notes you were expecting. While it’s great to know you enjoyed our unbeatable location and found your room comfortable, the issues you’ve raised are concerning and certainly not in line with the standards we strive to deliver. Losing items during a stay can be incredibly frustrating, and we completely understand how upsetting this must have been. We’d like to assure you that we take matters like this very seriously, and we’d love the chance to follow up further if you haven’t already been in touch directly. The delay in having your room ready and the lack of clear communication about it is another misstep, and for that, we sincerely apologise. Honesty and transparency should always be at the forefront of our service, and we regret that we fell short here. Your feedback is invaluable, and we’ll be working with our team to