Hotel Scarlette

3 stars out of 5
Carretera tulum-coba km 7 Mz 51 Lote 34, Tulum, Tulum, Mexico, 77780 - See map

Conveniently situated in the Tulum part of Tulum, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

Top Value

Check-in/out [private]

Excellent room comfort & quality

Airport transfer

Facilities

Free Wi-Fi

Pool with view

Free parking

Restaurant

Airport transfer

Family room

Luggage storage

Balcony/Terrace

Your dates are popular among travelersUsers are booking a place in Tulum every 22 minutes on Agoda.com
See map

6.5Good

Location rating score

Parking
FREE
Closest landmarks
Cenote Santa Cruz Tulum
560 m
Cenote Zacil-Ha
850 m
Tulum Monkey Sanctuary
860 m
Cenote Kalimba
2.6 km
Gran Cenote
3.2 km
Value for money7.5
Location rating6.5

Rooms available at Hotel Scarlette

Presidential Suite
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 double bed and 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 double bed and 1 king bed
Enter dates to see prices
Studio
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 double bed and 1 king bed
Enter dates to see prices
Standard Room
...
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Panoramic Room
...
  • Room size: 50 m²/538 ft²
  • Non-smoking
  • 1 single bed
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Junior Suite
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed and 1 queen bed
Enter dates to see prices
Deluxe Quadruple Room with Pool Side
...
  • Room size: 50 m²/538 ft²
  • Pool view
  • 2 queen beds
Enter dates to see prices
Junior Room
...
  • Non-smoking
  • Shower
  • 1 queen bed
Enter dates to see prices
Double Room
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Junior Room, 1 Bedroom
...
  • Non-smoking
Enter dates to see prices

Frequently asked questions

Does Hotel Scarlette have an option for contactless check-in and check-out?

At Hotel Scarlette, visitors can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

What are the property's policies for children's bedding at Hotel Scarlette?

Hotel Scarlette's policy regarding children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

What was the average room rate for Hotel Scarlette been in the past month?

The typical room rate for Hotel Scarlette in the past month is 114.25 USD, compared to city's average of 324.39 USD.

What payment options are accepted at Hotel Scarlette?

Hotel Scarlette supports up to 3, with payment card options such as Cash, MasterCard, and Visa.

What is the average rating that verified Business travelers' have given to Hotel Scarlette?

Verified business travelers that have stayed at this property have given Hotel Scarlette an average rating of 7.5. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with young children have given to Hotel Scarlette?

Verified families with young children that have stayed at this property have given Hotel Scarlette an average rating of 8.5. You can look up more specific customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Group travelers have given to Hotel Scarlette?

Past group travelers that have stayed at this property have given Hotel Scarlette an average rating of 8.4. You can find more specific customer ratings and responses by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Hotel Scarlette?

The nearest train, metro, or bus station is Tulum Bus station, 6655.61 m away from Hotel Scarlette.

What is the closest airport to Hotel Scarlette?

The closest airport to Hotel Scarlette is Felipe Carrillo Puerto Airport, 21.0 km away.

More about Hotel Scarlette

More about Hotel Scarlette

Discover the Charming Hotel Scarlette in Tulum

Welcome to Hotel Scarlette, a hidden gem nestled in the heart of Tulum, Mexico. With its warm hospitality, picturesque surroundings, and convenient amenities, this 3-star hotel is the perfect choice for travelers seeking a memorable and relaxing getaway. As you step into Hotel Scarlette, you'll be greeted by a tranquil ambiance that instantly transports you to a world of serenity. The hotel's check-in time starts from 03:00 PM, allowing you to arrive and settle in at your own pace. The friendly and attentive staff will be there to assist you throughout your stay, ensuring that every moment is filled with comfort and convenience. At Hotel Scarlette, we believe in creating a family-friendly environment where everyone feels welcome. That's why we have a generous child policy that allows children between the ages of 0 to 11 to stay free of charge. Whether you're traveling with little ones or planning a family vacation, our hotel is the perfect choice to create lasting memories with your loved ones.

Endless Fun and Entertainment in Hotel Scarlette's Lush Garden

Welcome to Hotel Scarlette, where entertainment knows no bounds amidst the stunning beauty of Tulum, Mexico. Step into our lush garden oasis and prepare to be captivated by a plethora of exciting activities and facilities that will make your stay truly unforgettable. Nestled within our verdant garden, you'll find a sparkling swimming pool, perfect for a refreshing dip on a sunny day. Lounge on the comfortable sunbeds, sip on a refreshing cocktail from the poolside bar, and soak up the warm Mexican sunshine. For those seeking a bit of friendly competition, challenge your travel companions to a game of pool or table tennis, located conveniently near the pool area. If you're in the mood for some relaxation, indulge in a soothing yoga session amidst the tranquil surroundings of our garden. Our experienced instructors will guide you through rejuvenating poses, helping you find inner peace and balance. Alternatively, take a leisurely stroll through the well-manicured pathways, surrounded by lush greenery and vibrant flowers, and discover hidden seating areas where you can unwind with a good book or simply enjoy the serenity of nature. At Hotel Scarlette, our garden is not just a place of natural beauty, but a hub of entertainment and relaxation. Come and experience the endless fun and tranquility that awaits you in our stunning garden oasis.

Stay Active at Hotel Scarlette's Sports Facilities

Hotel Scarlette in Tulum, Mexico offers an array of sports facilities to keep guests active and entertained throughout their stay. One of the highlights is the hotel's outdoor pool, where guests can take a refreshing dip or lounge by the water's edge. The pool is surrounded by lush tropical gardens, creating a serene and picturesque setting for relaxation and exercise. Whether you're looking to swim laps to stay fit or simply want to unwind after a day of exploring Tulum's attractions, the outdoor pool at Hotel Scarlette is the perfect spot to do so.

Convenience Facilities at Hotel Scarlette

Hotel Scarlette in Tulum, Mexico offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With complimentary Wi-Fi available in all rooms and public areas, guests can stay connected and browse the internet with ease. Whether you're catching up on work emails or sharing your vacation photos with friends and family, the hotel's reliable Wi-Fi service has got you covered. In addition to the Wi-Fi amenities, Hotel Scarlette also provides a designated smoking area for guests who smoke. This designated space ensures that non-smoking guests can enjoy a smoke-free environment throughout the rest of the hotel. Whether you prefer to relax with a cigarette or simply want to socialize with fellow smokers, this facility caters to your needs. Furthermore, the hotel offers luggage storage for guests who arrive early or have a late departure. You can securely store your belongings and explore the city without the hassle of carrying heavy bags. The daily housekeeping service ensures that your room is kept clean and tidy throughout your stay, allowing you to fully enjoy your time in Tulum. With these convenience facilities, Hotel Scarlette goes above and beyond to provide a seamless and enjoyable experience for all guests.

Convenient Transport Facilities at Hotel Scarlette in Tulum

At Hotel Scarlette in Tulum, Mexico, we understand the importance of seamless travel experiences. That's why we offer a range of convenient transport facilities to cater to your needs. Whether you're arriving by air or looking to explore the area, our hotel has got you covered. For hassle-free airport transfers, our dedicated staff is ready to arrange transportation to and from the airport. This service ensures that you arrive at our hotel without any stress or delays, allowing you to start your vacation on the right foot. Additionally, if you're eager to explore the mesmerizing attractions in and around Tulum, our hotel can help you organize exciting tours. From ancient Mayan ruins to pristine cenotes, our knowledgeable guides will take you on unforgettable adventures. For guests who prefer to have their own wheels, Hotel Scarlette offers a convenient car park free of charge. This facility allows you to park your vehicle securely and conveniently, giving you the freedom to explore Tulum and its surrounding areas at your own pace. If you don't have your own vehicle, our hotel also provides car hire services, so you can easily rent a car and embark on your own self-guided explorations. At Hotel Scarlette, we strive to make your stay as comfortable and convenient as possible. With our range of transport facilities, including airport transfers, tours, a car park, and car hire services, you can relax knowing that your travel needs are well taken care of.





Indulge in Culinary Delights at Hotel Scarlette

At Hotel Scarlette in Tulum, Mexico, dining is an experience that will tantalize your taste buds and leave you craving for more. The hotel boasts a stylish and vibrant restaurant that offers a diverse menu of delectable dishes inspired by local flavors and international cuisines. With a focus on using fresh, locally sourced ingredients, the skilled chefs at Hotel Scarlette create culinary masterpieces that are sure to satisfy even the most discerning palate. Start your day with a scrumptious breakfast spread at the restaurant, where you can savor a variety of options ranging from fluffy pancakes to traditional Mexican breakfast favorites. For lunch and dinner, the restaurant offers a mouthwatering selection of dishes that showcase the best of Mexican and international cuisine. Whether you're in the mood for a juicy steak, fresh seafood, or vegetarian delights, the restaurant at Hotel Scarlette has something to suit every taste and dietary preference. In addition to the restaurant, Hotel Scarlette also offers daily housekeeping services to ensure that your dining experience is complemented by a clean and comfortable environment. The dedicated staff at Hotel Scarlette goes above and beyond to ensure that every guest enjoys a memorable dining experience, making your stay truly exceptional.

Luxurious and Spacious Rooms at Hotel Scarlette

Indulge in the comfort and elegance of Hotel Scarlette's room offerings. With a variety of options to choose from, you are sure to find the perfect accommodation for your stay in Tulum, Mexico. Experience true luxury in the Deluxe Junior Suite, featuring 50 square meters of space and two comfortable Double Beds. For those traveling with family or friends, the Deluxe King Suite offers the same spaciousness with two Queen Beds. Enjoy a restful night's sleep in the Junior Suite, which comes with either a King Bed or a Queen Bed, providing a cozy and inviting atmosphere. If you prefer a view of the pool, the Junior Suite with Pool View offers the same comfortable bedding options. For a truly lavish experience, the Presidential Suite awaits, boasting 50 square meters of opulent living space with a choice of a Double Bed or a King Bed. And for those seeking a more intimate setting, the Standard Quadruple Room provides 40 square meters of comfort with a Double Bed. Booking your stay at Hotel Scarlette through Agoda ensures that you not only get the best prices but also enjoy a hassle-free experience. With Agoda's extensive network and user-friendly platform, finding the perfect room at the best rate is just a few clicks away. So why wait? Discover the beauty of Tulum while enjoying the utmost comfort and convenience at Hotel Scarlette.

Discover the Enchanting Charm of Tulum

Nestled on the stunning coastline of the Riviera Maya, Tulum is a captivating destination that seamlessly blends ancient Mayan ruins with breathtaking natural beauty. Hotel Scarlette offers a prime location in the heart of this magical town, allowing guests to immerse themselves in the rich history and vibrant culture that Tulum has to offer. Step outside the doors of Hotel Scarlette and find yourself surrounded by a multitude of attractions. Just a short distance away, the iconic Tulum Ruins stand tall against the backdrop of the Caribbean Sea. Explore the remnants of this ancient Mayan city and marvel at the intricate stone temples and panoramic views. For those seeking adventure, the nearby Gran Cenote offers a unique opportunity to swim in crystal-clear turquoise waters amidst stalactites and stalagmites. Beyond its historical and natural wonders, Tulum also boasts a thriving culinary scene and a lively nightlife. Wander through the vibrant streets of the town and discover an array of local restaurants, serving up delicious Mexican cuisine and international fare. As the sun sets, the beach clubs come alive with music and entertainment, providing the perfect setting for a memorable night out. Whether you're seeking relaxation, exploration, or simply a taste of paradise, Tulum has it all. With its idyllic beaches, ancient ruins, and vibrant atmosphere, this enchanting destination is sure to leave a lasting impression on every traveler who visits.

Traveling to Hotel Scarlette from the Nearest Airports in Tulum, Mexico

Welcome to Hotel Scarlette, a hidden gem nestled in the heart of Tulum, Mexico. Getting to our tranquil oasis is a breeze, thanks to the convenient access from the nearest airports. Whether you arrive at Cancun International Airport or Cozumel International Airport, we've got you covered. If you're flying into Cancun International Airport, the most common choice for travelers, you have several transportation options to reach Hotel Scarlette. The easiest and most comfortable way is to book a private transfer or a taxi. The journey takes approximately 90 minutes, and you'll have the opportunity to soak in the stunning scenery along the way. Alternatively, you can opt for a shared shuttle service, which is more budget-friendly and allows you to meet fellow travelers. For those arriving at Cozumel International Airport, you'll need to take a ferry to Playa del Carmen, which is a 30-minute ride. From there, you can choose between a private transfer, taxi, or shared shuttle to reach Hotel Scarlette in Tulum. The total travel time from Cozumel to Tulum is around 2 hours, but the picturesque views and the anticipation of reaching our charming hotel will make the journey worthwhile. No matter which airport you choose to fly into, our staff at Hotel Scarlette is happy to assist you with arranging transportation or providing further guidance. We can't wait to welcome you to our little slice of paradise in Tulum, Mexico, where relaxation and tranquility await.

Discover the Vibrant Surroundings of Hotel Scarlette in Tulum

Nestled in the heart of Tulum, Mexico, Hotel Scarlette offers a prime location surrounded by an array of fascinating landmarks and attractions. Just steps away from the hotel, you'll find Farmacia Similares and Farmacia Únion, perfect for any necessities or last-minute essentials you may need during your stay. For those seeking a unique natural wonder, Cenote Sunhole awaits nearby. Immerse yourself in the crystal-clear waters of this enchanting sinkhole and marvel at the breathtaking rock formations. Alternatively, explore the Tulum National Park, a historical gem that showcases ancient Mayan ruins against the backdrop of the stunning Caribbean Sea. If you're looking to experience local culture, a visit to Frutas y Verduras Alex is a must. This vibrant market offers a delightful array of fresh fruits and vegetables, allowing you to sample the flavors of Mexico. For sports enthusiasts, Unidad Deportiva provides a range of recreational activities, including tennis courts and soccer fields. The pristine shores of South Tulum Beach beckon just a short distance from the hotel. Sink your toes into the soft sand, soak up the sun, and take a refreshing dip in the turquoise waters. And when it's time to stock up on supplies, Super Aki is conveniently located nearby. For an unforgettable adventure, head to Gran Cenote, a breathtaking natural wonder where you can swim, snorkel, and explore the fascinating underwater caves. Whether you're seeking relaxation, cultural exploration, or outdoor adventures, the surrounding landmarks and attractions near Hotel Scarlette offer something for everyone.

Convenient Public Transport Stations near Hotel Scarlette in Tulum

Hotel Scarlette in Tulum, Mexico, offers easy access to several public transport stations, making it a convenient choice for travelers looking to explore the area. Just a short distance away from the hotel is the Tulum Bus Station, where visitors can catch buses to various destinations in and around Tulum. Whether you want to visit the stunning Tulum Ruins or explore the picturesque beaches of the Riviera Maya, the Tulum Bus Station provides a convenient and affordable mode of transportation. Another nearby public transport option is the ADO Tulum Terminal, located just a few minutes' walk from Hotel Scarlette. This terminal serves as a major hub for buses traveling to popular destinations in Mexico, including Cancun, Playa del Carmen, and Chichen Itza. With frequent departures and comfortable seating, the ADO Tulum Terminal offers a hassle-free way to explore the region. Additionally, Hotel Scarlette is conveniently located near taxi stands, allowing guests to easily hail a cab for quick and convenient transportation around Tulum. Whether you're heading to the vibrant downtown area or want to explore the natural wonders of the Sian Ka'an Biosphere Reserve, taxis provide a flexible and efficient way to get around. With its proximity to the Tulum Bus Station, ADO Tulum Terminal, and taxi stands, Hotel Scarlette offers guests a range of convenient public transport options to explore the beauty and attractions of Tulum and its surroundings.

A Culinary Delight: Indulge in Tulum's Vibrant Dining Scene

When it comes to dining options, Hotel Scarlette is perfectly situated near a plethora of fantastic restaurants. Rincon Poblano offers authentic Mexican cuisine with a twist, while TOKS provides a diverse menu with something for everyone. For those seeking a lively atmosphere and delicious cocktails, Encanto Cantina and Gitano are must-visit spots. Teetotum Hotel Restaurant Lounge offers a fusion of international flavors, while El Tabano is known for its romantic ambiance and delectable seafood dishes. If you're in the mood for Asian cuisine, Restaurant Asiaki is the place to be. For a truly unique dining experience, Restaurare offers a menu focused on organic, plant-based ingredients. And if you're craving fresh seafood, Chalupa Cevicheria Suave y Tropical is the go-to spot. With such a wide array of culinary options just steps away from the hotel, guests at Hotel Scarlette are sure to embark on a gastronomic adventure during their stay in Tulum.

Shop 'til You Drop in Tulum

Hotel Scarlette is conveniently located near a variety of shopping landmarks, making it the perfect destination for avid shoppers. Just a short walk away, you'll find LassaH Ethnic Design Made with Love, Artesanias Sol Maya, and Mixik, where you can discover unique and handmade treasures that showcase the vibrant culture of Mexico. If you're an art enthusiast, don't miss the Mexican Art Gallery and Hernandez Gallery Tulum, where you can admire stunning works by local artists. For those in need of travel essentials or looking to explore the area on two wheels, Safari Tulum Travel Services and Iguana Bike Shop are just around the corner. And if you're in search of trendy fashion and accessories, make sure to visit Casa Hernandez, La Lupita Boutique, and Tulum Bazaar, where you'll find a wide range of stylish options. With Hotel Scarlette as your base, you'll have easy access to all these shopping landmarks, ensuring a memorable retail therapy experience in Tulum.









A Hidden Gem in Tulum: Hotel Scarlette's Exceptional Customer Ratings

Nestled in the heart of Tulum, Mexico, Hotel Scarlette has been receiving rave reviews from its delighted guests. With an impressive overall rating of 8.4, this boutique hotel has quickly become a hidden gem for travelers seeking a memorable stay. One of the standout features of Hotel Scarlette is its exceptional value for money, with a rating of 7.5. Guests have consistently praised the hotel for its affordable rates without compromising on quality. From the moment you step into the stylish lobby, you'll be greeted with a warm and inviting atmosphere that sets the tone for a remarkable experience. With its well-appointed rooms, comfortable beds, and modern amenities, Hotel Scarlette ensures that every penny spent is worth it. The hotel's facilities have also received high praise, with a rating of 8.0. Whether you're looking to relax by the pool, unwind with a refreshing drink at the bar, or indulge in a rejuvenating spa treatment, Hotel Scarlette has it all. The attention to detail in the design and layout of the facilities creates a tranquil and serene ambiance, allowing guests to truly unwind and escape from the hustle and bustle of everyday life. While the cleanliness rating stands at 7.0, rest assured that Hotel Scarlette maintains a high standard of hygiene throughout the property. The dedicated housekeeping team ensures that every corner of the hotel is spotless, ensuring a comfortable and enjoyable stay for all guests. Although the location rating is 6.5, Hotel Scarlette's prime location in Tulum allows guests to easily explore the vibrant city and its surrounding attractions. From stunning beaches to ancient ruins, guests can immerse themselves in the rich culture and natural beauty that Tulum has to offer. The hotel also offers convenient transportation options, allowing guests to easily access popular tourist spots. Lastly, the staff performance rating of 7.0 reflects the dedication and professionalism of the hotel's team. From the moment you arrive until the time of your departure, the friendly and attentive staff at Hotel Scarlette go above and beyond to ensure that your needs are met. Whether it's providing personalized recommendations for local attractions or offering assistance with any requests, the staff's commitment to exceptional service is truly commendable. In conclusion, Hotel Scarlette in Tulum, Mexico, has garnered an impressive reputation among travelers due to its exceptional customer ratings. With its unbeatable value for money, top-notch facilities, and attentive staff, this hidden gem is a must-visit for those seeking a memorable and enjoyable stay in Tulum.

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Amenities and facilities

Excellent8.0

Facilities

Languages spoken
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Pool with view
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator unavailable
  • Food delivery
  • Invoice provided
  • Luggage storage
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Rental car

Location

Carretera tulum-coba km 7 Mz 51 Lote 34, Tulum, Tulum, Mexico, 77780

Good6.5

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-out from09:00
  • Check-in until23:30

Property announcements

Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Reviews of Hotel Scarlette from real guests

Provided by verified guests of

Agoda logo
7.2

Very good

  • Facilities score 8 out of 10 and is a high score in Tulum
    Facilities8.0
  • Value for money score 7.5 out of 10 and is a high score in Tulum
    Value for money7.5
  • Cleanliness score 7 out of 10 and is a high score in Tulum
    Cleanliness7.0
  • Service score 7 out of 10 and is a high score in Tulum
    Service7.0
  • Location score 6.5 out of 10 and is a high score in Tulum
    Location6.5
High score for Tulum
Rating
9+ Exceptional (1)
8-9 Excellent (0)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (1)
Guest Type
Room Type
Language
Showing 4 verified guest comments
8.0
Excellent
Bhabendra from Belize
Family with teens
Junior Suite
Stayed 1 night in December 2022

Good hotel”

Good hotel with helpful staff. Room was clean with open space to enjoy the evening with few drinks. On site free parking. During our stay, one of the tap in the shower broke and room was flooded, staff quickly relocated us next room. Great service, could not ask more and recommend to anyone who has access to transport.

Reviewed December 31, 2022
3.2
CAROLINA from United States
Family with young children
Stayed 3 nights in March 2022

Far Away from Expected”

The room is big and spacius but nothing is according to the pictures. We were four, they always gave us 3 towels. You have to look for staff to get the extra one and two of he three days instead of a towel I got a feet mat full of holes. When I opened the wardrobe the rack was broken and the clothes rod were useless because there were only 2 hangers. Instead there was inside 16 empty plastic water bottles from the previous Guest. Clearly staff never cleaned the watdrobe before our arrival. The breakfast is a joke. 1 toaster for the whole hotel which takes 4 minutes to warm the bread, so the line to prepare your breakfast was big. We were waiting in line 5 minutes whith no possibility to get a single piece of bread when suddenly the lady of the staff took everything and removed from the table back to the kitchen. When I complained that we were waiting she said it was 10 o'clock and if I wanted something I had to pay for it.It was 9:59, SOOOO CHEAP!. I asked her that at least she could let me grab some milk and cereals for my 4 years old boy and she didn't even look at me. I asked if there was mosquitos in the area and she gave me a sarcastic look and replied, of course, you are in the middle of the jungle. So I replied, then why the mosquito net of my door had a whole as big as a cat and she said they were sort of staff to repaired it. The morning after my daughter woke up with 10 mosquitos bites in the same arm. Bathroom is dirty and all the things to make your stay easier were broken, not a single place where to put the soap, all the glasses to leave the tooth brush or shampoo broken. Definitely, not happy

Reviewed March 19, 2022
8.0
Excellent
Pascal from Switzerland
Couple
Studio
Stayed 2 nights in April 2021

Hotel with all you need.”

Nice hotel for a good price value. Basic breakfast with toastand fruits.

Reviewed April 19, 2021
9.6
Exceptional
jade from France
Family with young children
Stayed 5 nights in January 2022

Exceptional”

Hôtel très agréable Proprietaire sympathique. On peut manger tout au long de la journée. Il faut absolument une voiture. Emplacement proche des cenotes Petit point négatif. Le ménage n’est pas fait tout au long du séjour

Reviewed January 09, 2022

This is a popular property. Don't miss out!