This property is in high demand!
9 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
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- Many guests have praised the breakfast at this property
Great breakfast.
- Guests have rated this property 9.1/10 on cleanliness
It’s a clean lovely space.
- Airport transfer available at additional charge. To request, check the...
290 meters to public transportation - Osakajo Koen Train Station is within 290 meters
Free Wi-Fi
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
Massage
9 travelers have booked today.
Based on 9,498 verified reviews
9.2
9.1
8.8
8.6
8.6
8.6
Nearest transportation options
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Osakajo Koen Train Station is within 0.29 km
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Osakajō-kōen Station is within 0.3 km
Location rating score
There are 41 places in walking distance!
| Value for money | 8.6 |
| Distance to city center | 2 km |
| Location rating | 8.6 |
| Nearest airport | Osaka International Airport (ITM) |
| Distance to airport | 13.7 km |
Based on 5662 reviews from verified travelers
Experience your holiday retreat the finest way with a beverage in your hand at Hotel New Otani Osaka's bar accessible right in front of your doorstep for whenever you need a drink or two.
Hotel New Otani Osaka has a total of 18 floors.
67.0% of our past customer reviews have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hotel New Otani Osaka down in the review section.
Past couple travelers that have stayed at this property have given Hotel New Otani Osaka an average rating of 8.8. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.
Hotel New Otani Osaka’s neighborhood is Osaka Castle & Kyobashi which comprises of popular restaurants such as Izakaya Toyo, Yappari Steak Kyobashi, and THE GARDEN ORIENTAL OSAKA.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.
Wake up to a great buffet and continental breakfast at Hotel New Otani Osaka. Guests can enjoy breakfast offered with an additional charge of 4945 JPY for adults and 2875 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Experience Elegance at Hotel New Otani Osaka
Nestled just 2 kilometers from the vibrant heart of Osaka, Hotel New Otani Osaka offers a perfect blend of luxury, comfort, and convenience. Established in 1986 and meticulously renovated in 2019, this 5-star hotel stands as a testament to timeless elegance and modern sophistication. Whether you're arriving from the airport, which is approximately 50 minutes away, or exploring the city's bustling streets, the hotel provides an ideal retreat after a day of adventure.
Boasting 525 beautifully appointed rooms, Hotel New Otani Osaka ensures a spacious and luxurious stay for all guests. Check-in begins at 3:00 PM, allowing you to settle in and unwind, while check-out is comfortably scheduled until 12:00 PM. Please note that the hotel maintains a strict child policy, and additional charges may apply for children staying on the premises. With its prime location, extensive amenities, and refined atmosphere, this hotel is the perfect choice for travelers seeking an exceptional stay in Osaka.
Unwind and Indulge at Hotel New Otani Osaka's Entertainment Facilities
Hotel New Otani Osaka offers a range of entertainment and relaxation options designed to enhance your stay. Guests can explore a variety of charming shops and a gift/souvenir shop, perfect for finding unique keepsakes and local treasures. For those seeking relaxation and rejuvenation, the hotel features a luxurious salon, massage services, and a soothing sauna, providing a tranquil escape from the bustling city. Additionally, the hotel boasts a beautifully maintained garden, offering a peaceful retreat where guests can enjoy nature's serenity amidst their busy itinerary. Whether you're looking to shop, unwind, or simply enjoy a moment of calm, Hotel New Otani Osaka's entertainment facilities cater to all your needs.
Premier Sports Facilities at Hotel New Otani Osaka
Experience the perfect blend of relaxation and activity at Hotel New Otani Osaka, where sports enthusiasts can enjoy well-maintained tennis courts set amidst serene surroundings. Whether you're a seasoned player or a casual tennis lover, our courts offer an ideal setting to hone your skills or simply have fun with friends and family. After an energetic match, unwind and refresh in the tranquil atmosphere that surrounds this outdoor facility.
For those seeking to maintain their fitness routine, our modern fitness center provides state-of-the-art equipment and facilities. Please note that access to the fitness center is available for an additional charge, ensuring a premium workout experience. Whether you're looking to stay active during your stay or just want to squeeze in a quick workout, our sports amenities are designed to cater to your active lifestyle, making your visit both enjoyable and invigorating.
Exceptional Convenience Facilities at Hotel New Otani Osaka
Experience seamless comfort and convenience during your stay at Hotel New Otani Osaka, where a range of thoughtful facilities are at your fingertips. Take advantage of our reliable laundry and dry cleaning services to keep your wardrobe fresh and pristine, while our efficient room service ensures delicious meals are always just a call away. For added security, safety deposit boxes are available, allowing you to store your valuables with peace of mind. Our dedicated concierge team is always ready to assist with local recommendations and arrangements, enhancing your Osaka adventure.
Stay connected effortlessly with complimentary Wi-Fi available throughout the hotel, including all guest rooms and public areas. For your convenience, luggage storage and daily housekeeping services help you maintain a comfortable and organized stay. Guests can also enjoy designated smoking areas, ensuring a pleasant environment for everyone. Whether you're here for business or leisure, Hotel New Otani Osaka’s comprehensive convenience facilities are designed to make your stay truly enjoyable and hassle-free.
Convenient Transport Facilities at Hotel New Otani Osaka
Hotel New Otani Osaka offers a range of excellent transport facilities to ensure a seamless stay for its guests. Travelers can take advantage of the convenient airport transfer service, making arrivals and departures effortless. For those arriving by car, the hotel provides an onsite car park with self-parking options available, along with clear car park charges to accommodate all needs. Guests can also utilize the hotel’s shuttle service for easy access to key locations around Osaka, enhancing their travel experience.
In addition, the hotel offers reliable taxi services and car hire options, giving guests the flexibility to explore the vibrant city at their own pace. Whether you're arriving by taxi or renting a vehicle, the comprehensive transport facilities at Hotel New Otani Osaka are designed to provide comfort, convenience, and accessibility throughout your stay.
Luxurious Comfort and Modern Amenities at Hotel New Otani Osaka
Experience unparalleled comfort in the elegantly appointed rooms of Hotel New Otani Osaka, where every detail is designed to enhance your stay. Relax in a spacious environment featuring a separate living room, perfect for unwinding after a day of exploring the vibrant city. The rooms are equipped with modern amenities including air conditioning, blackout curtains for restful sleep, and plush linens and towels to ensure maximum comfort.
Indulge in a variety of in-room entertainment options such as a television with satellite and cable channels, in-house movies, and a daily newspaper to keep you informed. For your convenience, the rooms offer a minibar, refrigerator, and complimentary bottled water, along with a coffee/tea maker and complimentary instant coffee and tea. Freshen up with the provided toiletries and hair dryer, while the included bathrobes add a touch of luxury. Whether you're here for business or leisure, Hotel New Otani Osaka provides a perfect blend of comfort and modern amenities to make your stay memorable.
Exquisite Dining Experiences at Hotel New Otani Osaka
Indulge in a diverse array of culinary delights at Hotel New Otani Osaka, where our inviting coffee shop offers a perfect spot to enjoy a freshly brewed coffee or a light snack throughout the day. For a more formal dining experience, our elegant restaurant serves an array of carefully crafted dishes, ensuring a memorable meal in a sophisticated setting. Guests can also enjoy the convenience of room service, allowing you to savor delicious meals in the comfort and privacy of your own room.
Start your day with our hearty breakfast buffet, featuring a wide selection of international and local delicacies to energize your morning. For those seeking a quicker option, our continental breakfast provides a simple yet satisfying start to your day. Daily housekeeping ensures your stay remains comfortable and hassle-free, so you can focus on enjoying the exceptional dining options and the luxurious amenities that Hotel New Otani Osaka has to offer.
Explore a Wide Range of Comfortable Rooms at Hotel New Otani Osaka
Hotel New Otani Osaka offers an extensive selection of room types designed to cater to diverse guest preferences. From cozy Single Smoking Town View rooms to spacious Family Studios accommodating up to seven guests, each room promises a comfortable and memorable stay. Whether you're traveling solo, as a couple, or with family, you'll find options like the Economy Double Smoking Town View, Superior Double Non-Smoking Castle View, or the luxurious Suite for 3 persons, all crafted to suit your needs and preferences.
Booking your stay through Agoda ensures you receive the best prices available, coupled with a hassle-free and straightforward booking experience. Enjoy peace of mind knowing that your preferred room type is secured at an unbeatable rate, allowing you to focus on planning your exciting adventures in Osaka. With easy access to special deals and a seamless reservation process, Agoda makes your stay at Hotel New Otani Osaka both convenient and cost-effective.
Discover the Historic Charm of Osaka Castle & Vibrant Kyobashi District
Just a short journey from Hotel New Otani Osaka, the iconic Osaka Castle stands as a majestic symbol of Japan’s rich history and resilience. Surrounded by lush parks and tranquil moats, this historic fortress offers breathtaking panoramic views from its observation decks and immerses visitors in the fascinating tales of samurai era. The castle’s beautifully preserved architecture and expansive grounds make it a must-visit destination for history enthusiasts and nature lovers alike.
Nearby, the lively Kyobashi district buzzes with energy and modern charm. Known for its bustling shopping streets, gourmet eateries, and vibrant nightlife, Kyobashi provides a perfect contrast to the serenity of Osaka Castle. Explore local markets, indulge in delicious street food, or enjoy a relaxing stroll along the riverbanks. Whether you're seeking cultural insights or lively entertainment, Kyobashi offers a dynamic experience that captures the essence of Osaka’s urban spirit.
Seamless Journey from Osaka’s Airports to Hotel New Otani Osaka
Traveling from Kansai International Airport (KIX) to Hotel New Otani Osaka is a straightforward and comfortable journey. Upon arrival, you can choose to take the Limousine Bus service directly to the hotel, which offers a convenient and hassle-free option, especially if you have luggage. The bus ride takes approximately 50 minutes and provides scenic views of Osaka along the way. Alternatively, for a more flexible option, you can opt for a private taxi or ride-sharing service, which will take you directly to the hotel in about 45 minutes, depending on traffic. If you prefer to use public transportation, take the JR Kansai Airport Rapid Service to Osaka Station, then transfer to the Osaka Metro Tanimachi Line or the JR Loop Line to Morinomiya Station, which is a short walk from the hotel. This route offers a cost-effective and efficient way to reach your destination while exploring the city along the way. No matter which option you choose, your journey from Osaka’s airports to Hotel New Otani Osaka is designed to be smooth and convenient, ensuring you start your stay in this elegant hotel with ease and comfort.
Discover Iconic Landmarks Near Hotel New Otani Osaka
Situated in the vibrant heart of Osaka, Hotel New Otani Osaka offers convenient access to some of the city’s most renowned landmarks. Just a short journey away, Osaka Castle stands as a majestic symbol of Japan’s rich history, surrounded by the lush greenery of Osaka Castle Park, perfect for leisurely strolls and picnics. For those interested in cultural insights, the Osaka Museum of History provides captivating exhibits that trace the city’s fascinating past. Nearby parks such as Kemasakuranomiya Park and Morinomiya Piloti Hall offer serene outdoor spaces and engaging events, making the area ideal for both relaxation and exploration.
Convenient Public Transport Options Around Hotel New Otani Osaka
Hotel New Otani Osaka is perfectly situated amidst a network of accessible public transportation options, making it easy for guests to explore the vibrant city of Osaka. Nearby stations such as Kyōbashi Station and Osakajo Koen Train Station provide seamless rail connections to major city attractions and beyond. Whether you're heading to historical sites, shopping districts, or entertainment hubs, these stations offer quick and reliable access to your destinations.
In addition, several subway stations including Temmabashi, Tanimachi 4-chome, Midoribashi, Osaka Business Park, and Shigino are within easy reach, offering extensive subway lines that traverse Osaka’s bustling neighborhoods. For scenic river views and leisurely strolls, Sakuranomiya Station is also nearby. With such a comprehensive array of transportation options, guests at Hotel New Otani Osaka can effortlessly navigate the city, ensuring a comfortable and convenient stay in this lively metropolis.
A Culinary Journey Around Hotel New Otani Osaka
Guests at Hotel New Otani Osaka are spoiled for choice with a diverse array of nearby dining options that promise to satisfy every palate. For authentic Japanese izakaya experience, Izakaya Toyo offers a lively atmosphere and delicious local dishes. Craving hearty noodles? Tokumasa Udon Morinomiya serves up freshly made udon in a cozy setting. For a taste of elegant international cuisine, THE GARDEN ORIENTAL OSAKA provides a luxurious dining environment. Steak lovers can indulge at Yappari Steak Kyobashi, renowned for its juicy cuts and flavorful preparations. If you're in the mood for expertly grilled skewers, Aburi Bal Fare delivers with its delicious offerings. For traditional Japanese fare, Ajiyoshi offers a warm and inviting ambiance. The Atrium at Kkr Hotel Osaka presents a sophisticated dining experience, while cafes like Ayumi Cafe and B Tanimachi are perfect for a relaxing coffee break or light snack. Whether you're seeking local specialties or international dishes, the vibrant culinary scene surrounding the hotel ensures a memorable gastronomic adventure.
Exciting Shopping Landmarks Near Hotel New Otani Osaka
Just a short distance from Hotel New Otani Osaka, a vibrant shopping scene awaits. Explore Keihan Mall and Morinomiya Q's Mall for a diverse range of retail stores, cafes, and entertainment options perfect for a day of leisure. For a more extensive shopping experience, Keihan City Mall offers a wide selection of shops and dining venues. Additionally, Kyobashi Coms Garden provides a unique blend of shopping and leisure in a stylish setting, while Jo-Terrace Osaka offers a modern waterfront shopping and dining experience. Whether you're seeking fashion, souvenirs, or a relaxing break, these nearby landmarks make shopping an exciting part of your Osaka adventure.
Luxury Meets Value: Comparing Hotel New Otani Osaka's Pricing to the City Average
Hotel New Otani Osaka offers a premium lodging experience with room prices ranging from $251 to $300 per night. This positions the hotel in the upscale segment of Osaka's accommodation market, providing guests with luxurious amenities, elegant decor, and exceptional service. While this price range is higher than the average hotel room in Osaka, which typically costs between $101 and $150, visitors can expect a more refined and comfortable stay that justifies the additional expense.
For travelers seeking a blend of luxury and convenience, Hotel New Otani Osaka presents a compelling option. Its higher price point reflects the quality and exclusivity of the experience, making it ideal for those celebrating special occasions or seeking top-tier comfort. Meanwhile, budget-conscious travelers can explore more affordable options within the city, but for a truly memorable stay with superior amenities, Hotel New Otani Osaka stands out as a premier choice worth the investment.
Exceptional Stay at Hotel New Otani Osaka
Guests consistently praise Hotel New Otani Osaka for its spacious and well-maintained rooms, with many highlighting the impressive water pressure and modern amenities that enhance their comfort. The hotel’s beautiful, welcoming lobby sets a warm tone upon arrival, while the friendly and professional staff go above and beyond to ensure a memorable experience. Visitors appreciate the excellent service, including attentive assistance and good English communication, making it easy for international travelers to feel at home.
The hotel’s top-tier facilities and superb dining options receive high marks, with guests noting the cleanliness and quality of the restaurants and bars. Overall, travelers describe their stay as exceptional, expressing a strong desire to return and recommending the hotel highly for its combination of comfort, service, and elegant ambiance.
Exceptional Comfort and Service at Hotel New Otani Osaka
Hotel New Otani Osaka consistently earns high praise for its outstanding overall experience, boasting an impressive overall rating of 8.8. Guests appreciate the hotel’s excellent facilities and prime location, both rated at 8.6, making it a convenient and comfortable choice for travelers exploring the vibrant city of Osaka. The hotel’s commitment to cleanliness shines through, with a remarkable rating of 9.1, ensuring guests feel refreshed and at ease during their stay.
One of the standout features of Hotel New Otani Osaka is its dedicated and professional staff, who perform exceptionally well with a rating of 9.2. This high level of service enhances the overall guest experience, complemented by the hotel’s comfortable accommodations rated at 8.8. While the food and dining options receive a slightly lower score of 7.5, guests still find the overall value and amenities to be excellent, making the hotel a highly recommended choice for both leisure and business travelers seeking quality, comfort, and top-tier service in Osaka.
Excellent8.6
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Due to regulatory maintenance, the fitness club on the fourth floor will be temporarily closed.
Closure period:
March 9, 2026 (Monday) – March 12, 2026 (Thursday)
Affected facilities: Gym
Swimming pool, Bath, Sauna, Relaxation area
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
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Staff service at this hotel is excellent, with numerous reviewers praising their friendly approach to guests. The location is also a standout feature of the hotel, with Osaka Castle and train stations nearby. Several guests also enjoyed the beautiful view of Osaka Castle from their room. The breakfast buffet is highly rated with nationally famous quality and the rooms are spacious and comfortable for the area.
Some facilities at the hotel require extra payment, noted by a couple of reviewers.
Did you find this review summary helpful?
I reserved a one-night stay in a superior double room, but I was upgraded to a deluxe room on a higher floor upon arrival. I was very grateful that they also carried my luggage to my room. The room was spacious and I was able to spend my time comfortably. The breakfast buffet at SATSUKI was delicious no matter what I ate, and I found myself eating so much that I felt full. In particular, the curry with chunks of Japanese black wagyu beef was so good that I wished I could have eaten more if my stomach allowed it. I would love to bring my family to stay with me again.
このたびはホテルニューオータニ大阪をご宿泊賜り、誠にありがとうございます。 スタッフの対応により快適にお過ごしいただけたとのこと、大変嬉しく存じます。また、SATSUKIの朝食ビュッフェをご堪能いただけたようで何よりです。看板メニューのビーフカレーに加え、次回はシェフが目の前で仕上げる「ふわふわ玄米卵のオムレツ」もぜひお召し上がりください。今度はご家族の皆様とお越しいただけますよう、スタッフ一同心よりお待ち申し上げております。 クチコミ担当マネージャー
I booked 3 rooms since I was traveling with my parents and my sister's family and my own family. The room was spacious and the staff were all so kind and helpful all the time. During the stay, we had to change the room once and it took some time, but they managed to find a room and changed it late at night. Also, the hotel was located near a metro station, so it was easy to get around the city. From the airport, you need to transfer trains, but it was not difficult to reach. The hotel is a little dated, but we enjoyed staying there. I cannot forget the view of Osaka Castle from my parents' room; it was beautiful.
Thank you for choosing Hotel New Otani Osaka. We are delighted to hear that you and your family enjoyed your stay, especially the spacious rooms and the beautiful view of Osaka Castle. We also appreciate your kind words regarding our staff’s assistance with your room change. While some areas of the hotel show their age, we are committed to maintaining a high standard of comfort and service for all our guests. We look forward to welcoming you and your family back again soon. Customer Service Manager
I stayed at New Otani Osaka recently and unfortunately the experience was disappointing, especially considering the hotel’s reputation and pricing. On the first night, the entire room suddenly experienced a blackout, which was unexpected and quite stressful. Housekeeping standards were also below expectations — used cups were not cleaned and trash was left uncollected even after servicing the room. Additionally, the room was consistently warm and stuffy throughout my stay. The air-conditioning did not work well despite adjusting the settings multiple times. I highlighted this to the front desk and requested a room change, but was told the hotel was at full capacity so nothing could be done. I chose this hotel expecting a comfortable and smooth stay, but the lack of basic room upkeep and service recovery left me very disappointed. I hope the management can address these issues to improve future guests’ experiences.
Thank you for your feedback regarding your recent stay. We sincerely apologize for the stress caused by the power outage on your first night. Please kindly note that using multiple high-power electrical devices simultaneously may overload the circuit and cause a blackout. However, the lack of proper housekeeping and the discomfort caused by the air conditioning are inexcusable. We deeply apologize for the inconvenience and for failing to provide you with a comfortable environment. We will address these issues immediately to improve our guest experience. Customer Service Manager
I first stayed at Hotel New Otani Osaka during the cherry blossom season in 2023 and had a wonderful experience. The service, room, and breakfast were excellent, especially the hotel’s signature multigrain rice porridge. Because of that, I chose to stay here again when I returned to Osaka on November 30, 2025. Sadly, this stay was deeply disappointing for two reasons. 1. Serious food safety issue and questionable handling On December 2nd at around 7:30 a.m., I found obvious white, hairy mold on a tomato from the breakfast buffet. When I informed the staff, the manager was eventually called. Upon seeing it, he appeared immediately concerned and said he would check with the kitchen. After being away for several minutes, he left the dining area to consult someone outside the kitchen. When he returned, despite his earlier reaction and what was clearly visible, he suddenly insisted that it was not mold. No explanation was given, and no action was taken. The tomatoes were left on the buffet for other guests to continue eating. This sudden change in response raised serious concerns and strongly suggested an attempt to deny the issue rather than protect guests’ health. 2. Misleading and overpriced Osaka Castle View room We booked an Osaka Castle View room, which is priced higher than a standard room, expecting a genuine view. In reality, the castle was visible only by standing in the corner of the room, pressed against the window, and looking at an awkward angle—less than 5% of the room offered any view at all. Charging a premium for this is clearly misleading. This experience was completely different from our previous stay. For these reasons, 2 stars is an appropriate rating. We really hope hotel read our comments and improve their standards soon
Thank you very much for choosing Hotel New Otani Osaka once again, following your wonderful memories from 2023. We are deeply saddened that your recent stay with your family did not meet the high expectations you had of us. Regarding the points you raised, please allow us to provide the following explanation. First, regarding the tomatoes at the breakfast buffet: we have confirmed with the manager on duty that the substance was not mold, but "trichomes"—natural, hair-like outgrowths found on healthy, fresh tomatoes. They are perfectly safe to eat; however, due to our staff’s lack of English proficiency at that moment, we failed to provide a clear explanation. We sincerely apologize for the anxiety and the impression of "denial" this caused. We will prioritize staff training to ensure we communicate with transparency and sincerity in the future. Secondly, regarding the view from your room, we offer our deepest apologies for your disappointment. Our hotel features a unique trapezoidal
290 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“4 days”
Our stay was very pleasant. Many facilities to be used such as swimming pool and beauty clinic. Our view was very nice, a lovely view of Osaka castle. House keeping was also very good. They left our room very clean, if I’m being honest this service was even better than other more expensive hotels I’ve stayed at. Very impressed and would stay here again.
Thank you very much for your kind feedback regarding your recent stay at Hotel New Otani Osaka. We are pleased to hear that you enjoyed our facilities, including the swimming pool and beauty salon, and appreciated the view of Osaka Castle. It is also gratifying to know that our housekeeping team met your expectations, as we take great pride in maintaining impeccable cleanliness. We look forward to welcoming you back for another delightful stay in the near future. Customer Service Manager