Hotel New Otani Osaka

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

1-4-1 Shiromi, Chuo-ku, Osaka Castle & Kyobashi, Osaka, Japan, 540-8578

Highlights

Check-in [24-hour]

Great Breakfast

- Many guests have praised the breakfast at this property

Great breakfast.
Sparkling clean

- Guests have rated this property 9.1/10 on cleanliness

It’s a clean lovely space.
Airport transfer

- Airport transfer available at additional charge. To request, check the...

290 meters to public transportation

290 meters to public transportation - Osakajo Koen Train Station is within 290 meters

Facilities

Free Wi-Fi

Car park

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

Massage

About us

Hotel New Otani Osaka offers stunning Osaka Castle views, a rooftop bar, and serene Japanese gardens. With an indoor pool, tennis courts, and 14 dining options, it ensures a perfect blend of relaxation and activity for two travelers. Located in the Osaka Castle & Kyobashi area, Hotel New Otani Osaka offers a prime spot blending historic charm and modern convenience. Steps from Osaka Castle and Park, it's ideal for exploring top landmarks. Rooms feature complimentary Wi-Fi, air conditioning, and safes, with select views of a garden, park, or river. Guests can enjoy in-room breakfast, a café, and an elegant bar for unwinding. Surrounded by vibrant dining and shopping, this hotel is perfect for two travelers seeking culture, comfort, and easy access to Osaka's rich heritage. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

9 travelers have booked today.

Service 9.2
Cleanliness 9.1
Room comfort and quality 8.8
Facilities 8.6

Based on 9,498 verified reviews

Service

9.2

Cleanliness

9.1

Room comfort and qua...

8.8

Facilities

8.6

Location

8.6

Value for money

8.6

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Nearest transportation options

Osakajo Koen Train Station is within 0.29 km

Osakajō-kōen Station is within 0.3 km

See map

8.6Excellent

Location rating score

Excellent location - 1.99 kilometers from city center
Exceptional for walking
More details on walking
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There are 41 places in walking distance!

Parking
Available
Walkable places
Osaka Business Park
190 m
Jo-Terrace Osaka
210 m
Osaka Castle
210 m
OBP Enkei Hall
260 m
Osakajo Koen Train Station
290 m
Popular landmarks
Osaka Castle Park
800 m
Minami (Namba)
3.3 km
Kuromon Market
3.8 km
Dotonbori
3.8 km
Shinsaibashi-Suji Shopping Street
3.9 km
Closest landmarks
Osaka Aqua-Liner Yodoyabashi pier
150 m
Australian Consulate General
230 m
Consulate General of the Republic of the Philippines
240 m
Osaka-jo Hall
300 m
Osaka Business Park Subway Station
330 m

Good to know

Value for money8.6
Distance to city center2 km
Location rating8.6
Nearest airportOsaka International Airport (ITM)
Distance to airport13.7 km

Rooms available at Hotel New Otani Osaka

Excellent
Room comfort & quality

8.8

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Based on 5662 reviews from verified travelers

Family Studio with Town View for 6 People - Non-Smoking
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  • Room size: 90 m²/969 ft²
  • City view
  • 2 single beds & 4 single be...
Enter dates to see prices
Family Studio with Town View for 7 People - Non-Smoking
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  • Room size: 90 m²/969 ft²
  • City view
  • 7 single beds
Enter dates to see prices
Corner Suite for 4 Persons Non-Smoking
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  • Room size: 110 m²/1184 ft²
  • Garden view
  • 2 single beds & 2 single be...
Enter dates to see prices
Superior Junior Suite Non Smoking Castle View
...
  • Room size: 60 m²/646 ft²
  • Park view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Deluxe Double Non Smoking Castle View
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  • Room size: 30 m²/323 ft²
  • Park view
  • 1 queen bed
Enter dates to see prices
Superior Triple Non Smoking Castle View
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  • Room size: 40 m²/431 ft²
  • Park view
  • 3 single beds
Enter dates to see prices
Suite - Selected at Check-in Non Smoking
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  • Room size: 60 m²/646 ft²
  • Park view
Enter dates to see prices
Deluxe Single Non-Smoking
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  • Room size: 24 m²/258 ft²
  • City view
  • 1 semi double bed
Enter dates to see prices
Family Suite for 4 People - Non-Smoking
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  • Room size: 70 m²/753 ft²
  • Park view
  • 4 single beds
Enter dates to see prices
Deluxe Twin Non Smoking Castle View
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  • Room size: 30 m²/323 ft²
  • Park view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Experience your holiday retreat the finest way with a beverage in your hand at Hotel New Otani Osaka's bar accessible right in front of your doorstep for whenever you need a drink or two.

Hotel New Otani Osaka has a total of 18 floors.

67.0% of our past customer reviews have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hotel New Otani Osaka down in the review section.

Past couple travelers that have stayed at this property have given Hotel New Otani Osaka an average rating of 8.8. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.

Hotel New Otani Osaka’s neighborhood is Osaka Castle & Kyobashi which comprises of popular restaurants such as Izakaya Toyo, Yappari Steak Kyobashi, and THE GARDEN ORIENTAL OSAKA.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.

Wake up to a great buffet and continental breakfast at Hotel New Otani Osaka. Guests can enjoy breakfast offered with an additional charge of 4945 JPY for adults and 2875 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

More about Hotel New Otani Osaka

More about Hotel New Otani Osaka

Experience Elegance at Hotel New Otani Osaka

Nestled just 2 kilometers from the vibrant heart of Osaka, Hotel New Otani Osaka offers a perfect blend of luxury, comfort, and convenience. Established in 1986 and meticulously renovated in 2019, this 5-star hotel stands as a testament to timeless elegance and modern sophistication. Whether you're arriving from the airport, which is approximately 50 minutes away, or exploring the city's bustling streets, the hotel provides an ideal retreat after a day of adventure. Boasting 525 beautifully appointed rooms, Hotel New Otani Osaka ensures a spacious and luxurious stay for all guests. Check-in begins at 3:00 PM, allowing you to settle in and unwind, while check-out is comfortably scheduled until 12:00 PM. Please note that the hotel maintains a strict child policy, and additional charges may apply for children staying on the premises. With its prime location, extensive amenities, and refined atmosphere, this hotel is the perfect choice for travelers seeking an exceptional stay in Osaka.

Unwind and Indulge at Hotel New Otani Osaka's Entertainment Facilities

Hotel New Otani Osaka offers a range of entertainment and relaxation options designed to enhance your stay. Guests can explore a variety of charming shops and a gift/souvenir shop, perfect for finding unique keepsakes and local treasures. For those seeking relaxation and rejuvenation, the hotel features a luxurious salon, massage services, and a soothing sauna, providing a tranquil escape from the bustling city. Additionally, the hotel boasts a beautifully maintained garden, offering a peaceful retreat where guests can enjoy nature's serenity amidst their busy itinerary. Whether you're looking to shop, unwind, or simply enjoy a moment of calm, Hotel New Otani Osaka's entertainment facilities cater to all your needs.

Premier Sports Facilities at Hotel New Otani Osaka

Experience the perfect blend of relaxation and activity at Hotel New Otani Osaka, where sports enthusiasts can enjoy well-maintained tennis courts set amidst serene surroundings. Whether you're a seasoned player or a casual tennis lover, our courts offer an ideal setting to hone your skills or simply have fun with friends and family. After an energetic match, unwind and refresh in the tranquil atmosphere that surrounds this outdoor facility. For those seeking to maintain their fitness routine, our modern fitness center provides state-of-the-art equipment and facilities. Please note that access to the fitness center is available for an additional charge, ensuring a premium workout experience. Whether you're looking to stay active during your stay or just want to squeeze in a quick workout, our sports amenities are designed to cater to your active lifestyle, making your visit both enjoyable and invigorating.

Exceptional Convenience Facilities at Hotel New Otani Osaka

Experience seamless comfort and convenience during your stay at Hotel New Otani Osaka, where a range of thoughtful facilities are at your fingertips. Take advantage of our reliable laundry and dry cleaning services to keep your wardrobe fresh and pristine, while our efficient room service ensures delicious meals are always just a call away. For added security, safety deposit boxes are available, allowing you to store your valuables with peace of mind. Our dedicated concierge team is always ready to assist with local recommendations and arrangements, enhancing your Osaka adventure. Stay connected effortlessly with complimentary Wi-Fi available throughout the hotel, including all guest rooms and public areas. For your convenience, luggage storage and daily housekeeping services help you maintain a comfortable and organized stay. Guests can also enjoy designated smoking areas, ensuring a pleasant environment for everyone. Whether you're here for business or leisure, Hotel New Otani Osaka’s comprehensive convenience facilities are designed to make your stay truly enjoyable and hassle-free.

Convenient Transport Facilities at Hotel New Otani Osaka

Hotel New Otani Osaka offers a range of excellent transport facilities to ensure a seamless stay for its guests. Travelers can take advantage of the convenient airport transfer service, making arrivals and departures effortless. For those arriving by car, the hotel provides an onsite car park with self-parking options available, along with clear car park charges to accommodate all needs. Guests can also utilize the hotel’s shuttle service for easy access to key locations around Osaka, enhancing their travel experience. In addition, the hotel offers reliable taxi services and car hire options, giving guests the flexibility to explore the vibrant city at their own pace. Whether you're arriving by taxi or renting a vehicle, the comprehensive transport facilities at Hotel New Otani Osaka are designed to provide comfort, convenience, and accessibility throughout your stay.

Luxurious Comfort and Modern Amenities at Hotel New Otani Osaka

Experience unparalleled comfort in the elegantly appointed rooms of Hotel New Otani Osaka, where every detail is designed to enhance your stay. Relax in a spacious environment featuring a separate living room, perfect for unwinding after a day of exploring the vibrant city. The rooms are equipped with modern amenities including air conditioning, blackout curtains for restful sleep, and plush linens and towels to ensure maximum comfort. Indulge in a variety of in-room entertainment options such as a television with satellite and cable channels, in-house movies, and a daily newspaper to keep you informed. For your convenience, the rooms offer a minibar, refrigerator, and complimentary bottled water, along with a coffee/tea maker and complimentary instant coffee and tea. Freshen up with the provided toiletries and hair dryer, while the included bathrobes add a touch of luxury. Whether you're here for business or leisure, Hotel New Otani Osaka provides a perfect blend of comfort and modern amenities to make your stay memorable.

Exquisite Dining Experiences at Hotel New Otani Osaka

Indulge in a diverse array of culinary delights at Hotel New Otani Osaka, where our inviting coffee shop offers a perfect spot to enjoy a freshly brewed coffee or a light snack throughout the day. For a more formal dining experience, our elegant restaurant serves an array of carefully crafted dishes, ensuring a memorable meal in a sophisticated setting. Guests can also enjoy the convenience of room service, allowing you to savor delicious meals in the comfort and privacy of your own room. Start your day with our hearty breakfast buffet, featuring a wide selection of international and local delicacies to energize your morning. For those seeking a quicker option, our continental breakfast provides a simple yet satisfying start to your day. Daily housekeeping ensures your stay remains comfortable and hassle-free, so you can focus on enjoying the exceptional dining options and the luxurious amenities that Hotel New Otani Osaka has to offer.

Explore a Wide Range of Comfortable Rooms at Hotel New Otani Osaka

Hotel New Otani Osaka offers an extensive selection of room types designed to cater to diverse guest preferences. From cozy Single Smoking Town View rooms to spacious Family Studios accommodating up to seven guests, each room promises a comfortable and memorable stay. Whether you're traveling solo, as a couple, or with family, you'll find options like the Economy Double Smoking Town View, Superior Double Non-Smoking Castle View, or the luxurious Suite for 3 persons, all crafted to suit your needs and preferences. Booking your stay through Agoda ensures you receive the best prices available, coupled with a hassle-free and straightforward booking experience. Enjoy peace of mind knowing that your preferred room type is secured at an unbeatable rate, allowing you to focus on planning your exciting adventures in Osaka. With easy access to special deals and a seamless reservation process, Agoda makes your stay at Hotel New Otani Osaka both convenient and cost-effective.

Discover the Historic Charm of Osaka Castle & Vibrant Kyobashi District

Just a short journey from Hotel New Otani Osaka, the iconic Osaka Castle stands as a majestic symbol of Japan’s rich history and resilience. Surrounded by lush parks and tranquil moats, this historic fortress offers breathtaking panoramic views from its observation decks and immerses visitors in the fascinating tales of samurai era. The castle’s beautifully preserved architecture and expansive grounds make it a must-visit destination for history enthusiasts and nature lovers alike. Nearby, the lively Kyobashi district buzzes with energy and modern charm. Known for its bustling shopping streets, gourmet eateries, and vibrant nightlife, Kyobashi provides a perfect contrast to the serenity of Osaka Castle. Explore local markets, indulge in delicious street food, or enjoy a relaxing stroll along the riverbanks. Whether you're seeking cultural insights or lively entertainment, Kyobashi offers a dynamic experience that captures the essence of Osaka’s urban spirit.

Seamless Journey from Osaka’s Airports to Hotel New Otani Osaka

Traveling from Kansai International Airport (KIX) to Hotel New Otani Osaka is a straightforward and comfortable journey. Upon arrival, you can choose to take the Limousine Bus service directly to the hotel, which offers a convenient and hassle-free option, especially if you have luggage. The bus ride takes approximately 50 minutes and provides scenic views of Osaka along the way. Alternatively, for a more flexible option, you can opt for a private taxi or ride-sharing service, which will take you directly to the hotel in about 45 minutes, depending on traffic. If you prefer to use public transportation, take the JR Kansai Airport Rapid Service to Osaka Station, then transfer to the Osaka Metro Tanimachi Line or the JR Loop Line to Morinomiya Station, which is a short walk from the hotel. This route offers a cost-effective and efficient way to reach your destination while exploring the city along the way. No matter which option you choose, your journey from Osaka’s airports to Hotel New Otani Osaka is designed to be smooth and convenient, ensuring you start your stay in this elegant hotel with ease and comfort.

Discover Iconic Landmarks Near Hotel New Otani Osaka

Situated in the vibrant heart of Osaka, Hotel New Otani Osaka offers convenient access to some of the city’s most renowned landmarks. Just a short journey away, Osaka Castle stands as a majestic symbol of Japan’s rich history, surrounded by the lush greenery of Osaka Castle Park, perfect for leisurely strolls and picnics. For those interested in cultural insights, the Osaka Museum of History provides captivating exhibits that trace the city’s fascinating past. Nearby parks such as Kemasakuranomiya Park and Morinomiya Piloti Hall offer serene outdoor spaces and engaging events, making the area ideal for both relaxation and exploration.

Convenient Public Transport Options Around Hotel New Otani Osaka

Hotel New Otani Osaka is perfectly situated amidst a network of accessible public transportation options, making it easy for guests to explore the vibrant city of Osaka. Nearby stations such as Kyōbashi Station and Osakajo Koen Train Station provide seamless rail connections to major city attractions and beyond. Whether you're heading to historical sites, shopping districts, or entertainment hubs, these stations offer quick and reliable access to your destinations. In addition, several subway stations including Temmabashi, Tanimachi 4-chome, Midoribashi, Osaka Business Park, and Shigino are within easy reach, offering extensive subway lines that traverse Osaka’s bustling neighborhoods. For scenic river views and leisurely strolls, Sakuranomiya Station is also nearby. With such a comprehensive array of transportation options, guests at Hotel New Otani Osaka can effortlessly navigate the city, ensuring a comfortable and convenient stay in this lively metropolis.

A Culinary Journey Around Hotel New Otani Osaka

Guests at Hotel New Otani Osaka are spoiled for choice with a diverse array of nearby dining options that promise to satisfy every palate. For authentic Japanese izakaya experience, Izakaya Toyo offers a lively atmosphere and delicious local dishes. Craving hearty noodles? Tokumasa Udon Morinomiya serves up freshly made udon in a cozy setting. For a taste of elegant international cuisine, THE GARDEN ORIENTAL OSAKA provides a luxurious dining environment. Steak lovers can indulge at Yappari Steak Kyobashi, renowned for its juicy cuts and flavorful preparations. If you're in the mood for expertly grilled skewers, Aburi Bal Fare delivers with its delicious offerings. For traditional Japanese fare, Ajiyoshi offers a warm and inviting ambiance. The Atrium at Kkr Hotel Osaka presents a sophisticated dining experience, while cafes like Ayumi Cafe and B Tanimachi are perfect for a relaxing coffee break or light snack. Whether you're seeking local specialties or international dishes, the vibrant culinary scene surrounding the hotel ensures a memorable gastronomic adventure.

Exciting Shopping Landmarks Near Hotel New Otani Osaka

Just a short distance from Hotel New Otani Osaka, a vibrant shopping scene awaits. Explore Keihan Mall and Morinomiya Q's Mall for a diverse range of retail stores, cafes, and entertainment options perfect for a day of leisure. For a more extensive shopping experience, Keihan City Mall offers a wide selection of shops and dining venues. Additionally, Kyobashi Coms Garden provides a unique blend of shopping and leisure in a stylish setting, while Jo-Terrace Osaka offers a modern waterfront shopping and dining experience. Whether you're seeking fashion, souvenirs, or a relaxing break, these nearby landmarks make shopping an exciting part of your Osaka adventure.

Luxury Meets Value: Comparing Hotel New Otani Osaka's Pricing to the City Average

Hotel New Otani Osaka offers a premium lodging experience with room prices ranging from $251 to $300 per night. This positions the hotel in the upscale segment of Osaka's accommodation market, providing guests with luxurious amenities, elegant decor, and exceptional service. While this price range is higher than the average hotel room in Osaka, which typically costs between $101 and $150, visitors can expect a more refined and comfortable stay that justifies the additional expense. For travelers seeking a blend of luxury and convenience, Hotel New Otani Osaka presents a compelling option. Its higher price point reflects the quality and exclusivity of the experience, making it ideal for those celebrating special occasions or seeking top-tier comfort. Meanwhile, budget-conscious travelers can explore more affordable options within the city, but for a truly memorable stay with superior amenities, Hotel New Otani Osaka stands out as a premier choice worth the investment.

Exceptional Stay at Hotel New Otani Osaka

Guests consistently praise Hotel New Otani Osaka for its spacious and well-maintained rooms, with many highlighting the impressive water pressure and modern amenities that enhance their comfort. The hotel’s beautiful, welcoming lobby sets a warm tone upon arrival, while the friendly and professional staff go above and beyond to ensure a memorable experience. Visitors appreciate the excellent service, including attentive assistance and good English communication, making it easy for international travelers to feel at home. The hotel’s top-tier facilities and superb dining options receive high marks, with guests noting the cleanliness and quality of the restaurants and bars. Overall, travelers describe their stay as exceptional, expressing a strong desire to return and recommending the hotel highly for its combination of comfort, service, and elegant ambiance.

Exceptional Comfort and Service at Hotel New Otani Osaka

Hotel New Otani Osaka consistently earns high praise for its outstanding overall experience, boasting an impressive overall rating of 8.8. Guests appreciate the hotel’s excellent facilities and prime location, both rated at 8.6, making it a convenient and comfortable choice for travelers exploring the vibrant city of Osaka. The hotel’s commitment to cleanliness shines through, with a remarkable rating of 9.1, ensuring guests feel refreshed and at ease during their stay. One of the standout features of Hotel New Otani Osaka is its dedicated and professional staff, who perform exceptionally well with a rating of 9.2. This high level of service enhances the overall guest experience, complemented by the hotel’s comfortable accommodations rated at 8.8. While the food and dining options receive a slightly lower score of 7.5, guests still find the overall value and amenities to be excellent, making the hotel a highly recommended choice for both leisure and business travelers seeking quality, comfort, and top-tier service in Osaka.

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Amenities and facilities

Excellent8.6

Facilities

Most talked about facilities

Languages spoken
  • English
  • Japanese
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Fitness center
  • Garden
  • Gym/fitness
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Tennis court
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte in restaurant
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Full american breakfast
  • International cuisine in restaurant
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
  • Salad in restaurant
  • Soup in restaurant
  • Vending machine
  • Western breakfast
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Indoor venue for special events
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Projector/LED display
  • Safety deposit boxes
  • Salon
  • Seminars
  • Shops
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Baby changing rooms
  • Baby safety gates
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids cutlery
  • Kids meal
  • Kids toothbrush
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Filming locations
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Non-smoking rooms
  • Pets allowed unavailable
  • Proposal spot
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Food and dining

Breakfast options
  • American
  • Continental
Restaurants on site
SAKURA 月曜定休
  • Cuisine: French
  • Menu: Buffet
鉄板焼き けやき
  • Cuisine: Steakhouse
  • Menu: Buffet
オールデイダイニング SATSUKI
  • Cuisine: European

Location

1-4-1 Shiromi, Chuo-ku, Osaka Castle & Kyobashi, Osaka, Japan, 540-8578

Excellent8.6

Location

Airports
  • Osaka International Airport (ITM)
    13.7 km 21 min drive
  • Kobe Airport (UKB)
    28.5 km 49 min drive
Public transportation
  • Osakajo Koen Train Station
    290 m 5 min walk
  • Osakajō-kōen Station
    300 m
Hospital or clinic
  • Higashiosaka Hospital
    1.5 km 11 min drive
Shopping
  • Shinsekai Ichiba
    4.9 km
Convenience store
  • Ministop
    140 m 2 min drive
Cash withdrawal
  • ATM
    240 m 4 min walk

What's nearby

Popular landmarks
  • Osaka Castle
    210 m
  • Osaka Castle Park
    800 m
  • Minami (Namba)
    3.3 km
  • Kuromon Market
    3.8 km
  • Dotonbori
    3.8 km
  • Shinsaibashi-Suji Shopping Street
    3.9 km
  • Kuchu Teien Observatory
    4.2 km
  • Tsutenkaku
    4.9 km
  • Universal Studios Japan
    9.6 km
  • Osaka Aquarium Kaiyukan
    10.3 km
Nearby landmarks
  • Osaka Aqua-Liner Yodoyabashi pier
    150 m
  • Osaka Business Park
    190 m
  • Jo-Terrace Osaka
    210 m
  • Osaka Castle
    210 m
  • Australian Consulate General
    230 m
  • Consulate General of the Republic of the Philippines
    240 m
  • OBP Enkei Hall
    260 m
  • Osakajo Koen Train Station
    290 m
  • Osakajō-kōen Station
    300 m
  • Osaka-jo Hall
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Fitness Club (including Indoor Pool) - Only available for staying customers over 18 years old. The hotel is unable to accept customers who are not staying at our hotel.

    Fitness Club & Pool (Indoor) - Usage fee is required. Please ask detail at reception.
  • Smoking preference cannot be guaranteed as it will be allocated upon arrival based on availability.
  • The breakfast charge will be the special rate on January 1 and the 2. Kindly contact a registration desk for details upon check-in.
  • Check-in time is in accordance with your reserved plan.
  • Guests are required to present the booking confirmation and hotel voucher upon check-in.
  • The accommodation tax (charged per person per night) is not included in the room rate. Please pay it directly at the accommodation facility.
  • Children under 4 years can stay for free if using existing bed.
  • Starting from July 1, 2024, you can use the limousine bus from Kansai International Airport to our facility for 1,800 yen for adults and 900 yen for children. Tickets are sold at the front desk, but cash is not accepted. For details regarding the tickets, please refer to the official website of Kansai International Airport Limousine (advance reservations are not available).
  • 【Accommodation Tax from September 1, 2025, onwards】
    As of 1 September 2025, changed local tax regulations require guests to pay accommodation tax at various updated rates, which will be collected separately by the property during the check-in process. The tax is charged per person, per night, based on the room rate as follows:
    • For room rates from JPY 5,000 to less than JPY 15,000: JPY 200 per person, per night
    • For room rates from JPY 15,000 to less than JPY 20,000: JPY 400 per person, per night
    • For room rates of JPY 20,000 or more: JPY 500 per person, per night
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:59
  • Check-in until00:00
Getting around
  • Distance from city center2 km
  • Travel time to airport (minutes)50
  • Airport transfer fee21800 JPY
Extras
  • Daily Internet/Wi-Fi fee0 JPY
  • Breakfast charge (unless included in room price)4945 JPY
The property
  • Year property opened1986
  • Number of floors18
  • Room voltage100
  • Number of rooms 525
  • Most recent renovation2019
  • Non-smoking rooms/floorsyes
  • Number of restaurants11
  • Number of bars/lounges3
  • License Id / Local Tax ID/ Entity Name株式会社 ニュ-・オータニ
Parking
  • Daily parking fee1200 JPY

Property announcements

Due to regulatory maintenance, the fitness club on the fourth floor will be temporarily closed.
Closure period:
March 9, 2026 (Monday) – March 12, 2026 (Thursday)
Affected facilities: Gym
Swimming pool, Bath, Sauna, Relaxation area

Reviews of Hotel New Otani Osaka from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 9.2
  • 10
  • 6.8
  • 10
  • 6.4
  • 10
  • 10

Most recent

  • Service score 9.2 out of 10 and is a high score in Osaka
    Service9.2
  • Cleanliness score 9.1 out of 10 and is a high score in Osaka
    Cleanliness9.1
  • Room comfort and quality score 8.8 out of 10
    Room comfort and quality8.8
  • Facilities score 8.6 out of 10 and is a high score in Osaka
    Facilities8.6
  • Location score 8.6 out of 10 and is a high score in Osaka
    Location8.6
  • Value for money score 8.6 out of 10 and is a high score in Osaka
    Value for money8.6
High score for Osaka

Rating

9+ Exceptional (1,338)
8-9 Excellent (472)
7-8 Very Good (386)
6-7 Good (132)
<6 Below Expectation (144)

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Staff service at this hotel is excellent, with numerous reviewers praising their friendly approach to guests. The location is also a standout feature of the hotel, with Osaka Castle and train stations nearby. Several guests also enjoyed the beautiful view of Osaka Castle from their room. The breakfast buffet is highly rated with nationally famous quality and the rooms are spacious and comfortable for the area.

Some facilities at the hotel require extra payment, noted by a couple of reviewers.

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Showing 2,472 verified guest comments
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  1. 9.2
    Exceptional
    Dunkan from Japan
    Couple
    Run of House - Non-Smoking
    Stayed 3 nights in October 2025

    “4 days”

    Our stay was very pleasant. Many facilities to be used such as swimming pool and beauty clinic. Our view was very nice, a lovely view of Osaka castle. House keeping was also very good. They left our room very clean, if I’m being honest this service was even better than other more expensive hotels I’ve stayed at. Very impressed and would stay here again.

    Reviewed October 20, 2025

    Thank you very much for your kind feedback regarding your recent stay at Hotel New Otani Osaka. We are pleased to hear that you enjoyed our facilities, including the swimming pool and beauty salon, and appreciated the view of Osaka Castle. It is also gratifying to know that our housekeeping team met your expectations, as we take great pride in maintaining impeccable cleanliness. We look forward to welcoming you back for another delightful stay in the near future. Customer Service Manager

    Responded October 22, 2025
    Hotel New Otani Osaka
  2. 9.6
    Exceptional
    KAZUYA from Japan
    Solo traveler
    Superior Double Non-Smoking Town View
    Stayed 1 night in December 2025

    “The best accommodation experience✨”

    I reserved a one-night stay in a superior double room, but I was upgraded to a deluxe room on a higher floor upon arrival. I was very grateful that they also carried my luggage to my room. The room was spacious and I was able to spend my time comfortably. The breakfast buffet at SATSUKI was delicious no matter what I ate, and I found myself eating so much that I felt full. In particular, the curry with chunks of Japanese black wagyu beef was so good that I wished I could have eaten more if my stomach allowed it. I would love to bring my family to stay with me again.

    Reviewed December 18, 2025
    Auto-translated through generative A.I.

    このたびはホテルニューオータニ大阪をご宿泊賜り、誠にありがとうございます。 スタッフの対応により快適にお過ごしいただけたとのこと、大変嬉しく存じます。また、SATSUKIの朝食ビュッフェをご堪能いただけたようで何よりです。看板メニューのビーフカレーに加え、次回はシェフが目の前で仕上げる「ふわふわ玄米卵のオムレツ」もぜひお召し上がりください。今度はご家族の皆様とお越しいただけますよう、スタッフ一同心よりお待ち申し上げております。 クチコミ担当マネージャー

    Responded December 20, 2025
    Hotel New Otani Osaka
  3. 9.2
    Exceptional
    Sung from South Korea
    Family with young children
    Superior Triple Non Smoking Castle View
    Stayed 3 nights in July 2025

    “It was a pleasant hotel.”

    I booked 3 rooms since I was traveling with my parents and my sister's family and my own family. The room was spacious and the staff were all so kind and helpful all the time. During the stay, we had to change the room once and it took some time, but they managed to find a room and changed it late at night. Also, the hotel was located near a metro station, so it was easy to get around the city. From the airport, you need to transfer trains, but it was not difficult to reach. The hotel is a little dated, but we enjoyed staying there. I cannot forget the view of Osaka Castle from my parents' room; it was beautiful.

    Reviewed December 18, 2025
    Auto-translated through generative A.I.

    Thank you for choosing Hotel New Otani Osaka. We are delighted to hear that you and your family enjoyed your stay, especially the spacious rooms and the beautiful view of Osaka Castle. We also appreciate your kind words regarding our staff’s assistance with your room change. While some areas of the hotel show their age, we are committed to maintaining a high standard of comfort and service for all our guests. We look forward to welcoming you and your family back again soon. Customer Service Manager

    Responded December 20, 2025
    Hotel New Otani Osaka
  4. 6.4
    Good
    Doreen from Singapore
    Family with teens
    Superior Triple Non Smoking Town View
    Stayed 5 nights in November 2025

    “Black out experience ”

    I stayed at New Otani Osaka recently and unfortunately the experience was disappointing, especially considering the hotel’s reputation and pricing. On the first night, the entire room suddenly experienced a blackout, which was unexpected and quite stressful. Housekeeping standards were also below expectations — used cups were not cleaned and trash was left uncollected even after servicing the room. Additionally, the room was consistently warm and stuffy throughout my stay. The air-conditioning did not work well despite adjusting the settings multiple times. I highlighted this to the front desk and requested a room change, but was told the hotel was at full capacity so nothing could be done. I chose this hotel expecting a comfortable and smooth stay, but the lack of basic room upkeep and service recovery left me very disappointed. I hope the management can address these issues to improve future guests’ experiences.

    Reviewed November 22, 2025

    Thank you for your feedback regarding your recent stay. We sincerely apologize for the stress caused by the power outage on your first night. Please kindly note that using multiple high-power electrical devices simultaneously may overload the circuit and cause a blackout. However, the lack of proper housekeeping and the discomfort caused by the air conditioning are inexcusable. We deeply apologize for the inconvenience and for failing to provide you with a comfortable environment. We will address these issues immediately to improve our guest experience. Customer Service Manager

    Responded November 23, 2025
    Hotel New Otani Osaka
  5. 6.8
    Good
    HANSEN from Thailand
    Family with young children
    Superior Triple Non Smoking Castle View
    Stayed 2 nights in November 2025

    “Disappointing Return: Food Safety Concerns and Misleading Castle View”

    I first stayed at Hotel New Otani Osaka during the cherry blossom season in 2023 and had a wonderful experience. The service, room, and breakfast were excellent, especially the hotel’s signature multigrain rice porridge. Because of that, I chose to stay here again when I returned to Osaka on November 30, 2025. Sadly, this stay was deeply disappointing for two reasons. 1. Serious food safety issue and questionable handling On December 2nd at around 7:30 a.m., I found obvious white, hairy mold on a tomato from the breakfast buffet. When I informed the staff, the manager was eventually called. Upon seeing it, he appeared immediately concerned and said he would check with the kitchen. After being away for several minutes, he left the dining area to consult someone outside the kitchen. When he returned, despite his earlier reaction and what was clearly visible, he suddenly insisted that it was not mold. No explanation was given, and no action was taken. The tomatoes were left on the buffet for other guests to continue eating. This sudden change in response raised serious concerns and strongly suggested an attempt to deny the issue rather than protect guests’ health. 2. Misleading and overpriced Osaka Castle View room We booked an Osaka Castle View room, which is priced higher than a standard room, expecting a genuine view. In reality, the castle was visible only by standing in the corner of the room, pressed against the window, and looking at an awkward angle—less than 5% of the room offered any view at all. Charging a premium for this is clearly misleading. This experience was completely different from our previous stay. For these reasons, 2 stars is an appropriate rating. We really hope hotel read our comments and improve their standards soon

    Reviewed December 30, 2025

    Thank you very much for choosing Hotel New Otani Osaka once again, following your wonderful memories from 2023. We are deeply saddened that your recent stay with your family did not meet the high expectations you had of us. Regarding the points you raised, please allow us to provide the following explanation. First, regarding the tomatoes at the breakfast buffet: we have confirmed with the manager on duty that the substance was not mold, but "trichomes"—natural, hair-like outgrowths found on healthy, fresh tomatoes. They are perfectly safe to eat; however, due to our staff’s lack of English proficiency at that moment, we failed to provide a clear explanation. We sincerely apologize for the anxiety and the impression of "denial" this caused. We will prioritize staff training to ensure we communicate with transparency and sincerity in the future. Secondly, regarding the view from your room, we offer our deepest apologies for your disappointment. Our hotel features a unique trapezoidal

    Responded January 04, 2026
    Hotel New Otani Osaka
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