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Centrally located, clean room
Dear Din, Thank you for your concise and positive review! We’re delighted to hear that you found our location convenient and your room clean. We appreciate your feedback and hope to welcome you back to Hotel Sor for another great stay! Warm regards, Virak Thit General Manager
Great location, great service, and friendly staff. The room amenities were nicely done, spacious, and rooms were very comfortable.
Dear Von, Thank you for your lovely review! We are thrilled to hear that you felt welcomed by our team and appreciated their smiles. 😊 We’re glad you enjoyed our great location, as well as the service provided by our friendly staff. It’s fantastic to know that you found the room amenities to be well done and that your accommodations were spacious and comfortable. Your feedback is invaluable to us, and we look forward to welcoming you back to Hotel Sor for another wonderful stay! Best regards, Virak Thit General Manager
We recently spent 2 nights at Hotel Sor (Room 609). The check in went quick, 2 elevators available, comfortable beds in a very clean room and a great breakfast buffet. Dedicated staff. Hotel Sor is centrally located in Phnom Penh and many attractions can be reached in a few minutes.
Dear Marnix, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your 2-night stay in Room 609. We pride ourselves on providing a quick and efficient check-in process, and we’re glad that our two elevators contributed to your convenience. It's wonderful to know that you found our beds comfortable and the room clean. Our breakfast buffet is designed to cater to all tastes, so we’re thrilled you enjoyed it! We appreciate your kind words about our dedicated staff and are pleased that you found our central location beneficial for exploring the attractions of Phnom Penh. We hope to welcome you back to Hotel Sor in the future! Warm regards, Virak Thit Genaral manager
𝕀 𝕝𝕠𝕧𝕖 ℍ𝕠𝕥𝕖𝕝 𝕊𝕠𝕣, 𝕥𝕙𝕖 𝕝𝕠𝕔𝕒𝕥𝕚𝕠𝕟 𝕚𝕤 𝕡𝕖𝕣𝕗𝕖𝕔𝕥, 5𝕞𝕚𝕟𝕤. 𝕨𝕒𝕝𝕜 𝕥𝕠 𝕔𝕖𝕟𝕥𝕣𝕒𝕝 𝕞𝕒𝕣𝕜𝕖𝕥. ℕ𝕖𝕒𝕣 𝕗𝕣𝕠𝕞 𝔸𝕖𝕠𝕟 𝕞𝕒𝕝𝕝, ℝ𝕠𝕪𝕒𝕝 ℙ𝕒𝕝𝕒𝕔𝕖, 𝕒𝕟𝕕 𝕟𝕚𝕘𝕙𝕥 𝕞𝕒𝕣𝕜𝕖𝕥. 𝕊𝕥𝕒𝕗𝕗 𝕒𝕣𝕖 𝕗𝕣𝕚𝕖𝕟𝕕𝕝𝕪 𝕒𝕞𝕖𝕟𝕚𝕥𝕚𝕖𝕤 𝕒𝕣𝕖 𝕘𝕠𝕠𝕕. 𝔾𝕠𝕠𝕕 𝕒𝕞𝕓𝕚𝕒𝕟𝕔𝕖 𝕚𝕟 𝕥𝕙𝕖 𝕝𝕠𝕓𝕓𝕪 𝕒𝕟𝕕 𝕓𝕒𝕣. 𝕃𝕠𝕧𝕖 𝕥𝕙𝕖 ℂ𝕠𝕚 𝕗𝕚𝕤𝕙 𝕟𝕖𝕒𝕣 𝕥𝕙𝕖 𝕖𝕝𝕖𝕧𝕒𝕥𝕠𝕣.😊😊😊 𝔽𝕠𝕣 𝕤𝕦𝕣𝕖 𝕚𝕗 𝕨𝕖 𝕨𝕚𝕝𝕝 𝕘𝕠 𝕓𝕒𝕔𝕜 𝕥𝕠 ℙ𝕙𝕟𝕠𝕞 ℙ𝕖𝕟𝕙 𝕨𝕖 𝕨𝕚𝕝𝕝 𝕘𝕠 𝕓𝕒𝕔𝕜 𝕥𝕠 𝕓𝕠𝕠𝕜 𝕒𝕘𝕒𝕚𝕟 𝕚𝕟 ℍ𝕠𝕥𝕖𝕝 𝕊𝕠𝕣.
Dear Flor, Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay at Hotel Sor and found our location perfect for exploring the central market and nearby attractions. Our team works hard to provide friendly service and a great atmosphere, and it’s rewarding to know that you appreciated our amenities and the ambiance in the lobby and bar. We're also glad you enjoyed the Cois fish! We look forward to welcoming you back to Phnom Penh and to Hotel Sor on your next visit. Safe travels! Warm regards, Virak Thit General Manager
Fairly good old style mid range hotel located in a busy neighbourhood of Phnom Penh. Presentation of facilities were good. Central market, Sorya shopping mall and numerous local eateries are nearby. To the river front 7 minutes TukTuk ride. Buffet breakfast was ok but available food variety was low. Our room came with a balcony but unable to use it because it was facing a busy street. The room wasn’t soundproof and the noise coming from motor vehicles was unbearable at times otherwise overall stay was ok.
Dear Edward, Thank you for your valuable feedback regarding your recent stay at our hotel. We appreciate your insights about our facilities and location in the vibrant neighborhood of Phnom Penh. We’re glad to hear that you found our presentation satisfactory and enjoyed the proximity to the Central Market, Sorya Shopping Mall, and local eateries. However, we apologize for the noise disturbances you experienced from the street. Your comfort is important to us, and we will look into ways to improve soundproofing in our rooms. We also appreciate your comments about the buffet breakfast and will consider expanding our food variety to enhance our guests' experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an even better stay. Best regards, Virak Thit General Manager
Room is not good, only breakfast is OK
Dear Sineth, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the breakfast, but we’re genuinely sorry that your room experience did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay for every guest, so your comments are very important to us. We would appreciate the opportunity to learn more about your concerns regarding the room, as this helps us address any specific issues and make improvements. Be well, Virak Thit General Manager
Nice
Dear Pich, Thank you for your simple yet positive feedback! We're glad to hear that you had a nice experience during your stay. We hope to see you again soon! Warm Regard, Virak thit General Manager
Nice hotel
Dear Pich, Thank you for your simple yet positive feedback! We're glad to hear that you had a nice experience during your stay. We hope to see you again soon! Virak Thit General Manager
Nice
Good place
Good place
Good price
Good price and location
Dear Housok, Thank you so much for your kind words! We are thrilled to hear that you enjoyed our convenient location and found our pricing to be fair. At Hotel Sor, we strive to offer both comfort and value to all of our guests, and it’s wonderful to know that this made your stay more enjoyable. We look forward to welcoming you back the next time you’re in Phnom Penh! Warm regards, Virak Thit General Manager
reasonable service
Dear Tsuguhisa, Thank you for your feedback! We're glad to hear that you found our service to be reasonable. We are always looking to improve, so if you have any specific suggestions or experiences you'd like to share, please let us know. We hope to welcome you back soon! Be Well Virak thit General Manager
Travelled with under 2 yr old child. Good breakfast, Good Location, but need cleaness. Staff are friendly. Overall satisfying.
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our breakfast and found our location convenient for your stay, especially while traveling with your little one. We sincerely apologize for falling short in the cleanliness department during your visit. Your feedback is invaluable, and we will address this issue with our housekeeping team to ensure we maintain the high standards that our guests expect and deserve. We appreciate your kind words about our staff and are glad to hear that you had an overall satisfying experience. We hope to welcome you and your family back in the future for an even better stay! Warm regards, Virak Thit General Manager
Counter has no manners.
Dear Chua, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for your experience with our front desk staff. Please know that respectful and courteous service is a priority for us, and we are disappointed to hear that we fell short in this instance. We appreciate your input, as it helps us identify areas for improvement. We will address this matter with our team to ensure that all guests receive the respectful service they deserve. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Virak Thit General Manager
No comment
Dear Choong, Thank you for your feedback regarding your recent stay with us. We appreciate your input and are glad to hear that your experience was satisfactory. If there are specific areas where you feel we could improve or any additional comments you'd like to share, please feel free to let us know. We are always looking for ways to enhance our guests' experiences. Thank you for choosing Hotel Sor, and we hope to welcome you back soon! Best regards, Virak Thit General Manager
I want a place to stay near the central market, closed to other markets including Royal Palace. Hot breakfast will fill your appetite along with very friendly staffs. A bit noisy if your room is at the front, but I consider this as street view. Good opportunity to watch the traffics from above :-)
Dear Alan, Thank you for your wonderful review! We're thrilled to hear that you found Hotel Sor to be a great place for the value and enjoyed our prime location near the Central Market and Royal Palace. We're delighted that our hot breakfast and friendly staff were highlights of your stay. We appreciate your understanding regarding the street noise—it's true that the bustling view can be quite entertaining! We hope to welcome you back soon for another memorable experience. Safe travels! Best regards, Virak Thit General Manager
Thanks
You're welcome! If you have any more questions or need further assistance, feel free to ask. Have a great day!
I need a place to stay nearby to Central market. And to me Hotel Sor it is. For the price, it is in deed a nice place to stay. With extremely friendly staff, plenty of in room amenities and exceptional breakfast, I extended my stay from original plan of 4 nights till the end of my trip. I do recommend taking Deluxe room rather than superior room for a few more bucks.
Dear Valued Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at Hotel Sor and found our location convenient to the Central Market. It’s gratifying to know that our friendly staff, in-room amenities, and exceptional breakfast contributed to your positive experience. We appreciate your recommendation to book the Deluxe room, and we’re glad you extended your stay with us. Your satisfaction is our top priority, and we’re delighted that we could make your trip even better. Thank you for choosing Hotel Sor. We look forward to welcoming you back in the future! Best regards, Virak Thit General Manager
Hotel Sor located in the center of Phnom Penh which very easy to access everything. The price is acceptable with nice breakfast, the room is clean good facilities fixed; very welcome staff. Overall; Hotel Sor is best for your stay.
Dear Sorn, Thank you for taking the time to share your feedback with us! We truly appreciate your comments and are delighted to hear that you enjoyed your stay at Hotel Sor. We strive to provide a memorable experience for all our guests, and it's wonderful to know that our efforts made a positive impact during your visit. Your insights are invaluable to us, and we will use them to continue improving our services. If you have any specific suggestions or additional feedback, please feel free to reach out to us directly. We hope to welcome you back to Hotel Sor in the near future! Warm regards, Virak Thit General Manager Hotel Sor
Many cockroaches welcomed us in the room. Bathroom toilet cover was not proper size nor position.
Dear Dionysius, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Sor. We genuinely appreciate hearing from our guests, as it helps us improve our services and ensure a better experience for everyone. I am truly sorry to learn about the issues you encountered during your visit, particularly regarding cleanliness and the bathroom facilities. We strive to provide a comfortable and welcoming environment for all our guests, and it is clear we fell short in your case. Please rest assured that we take your comments seriously and will address these concerns with our housekeeping and maintenance teams immediately. We value your feedback and would like to make it right. If you decide to give us another chance in the future, please reach out directly, and we will do our utmost to ensure a more pleasant stay. Thank you once again for your comments, and I hope to have the opportunity to welcome you back under better circumstances. Best regards, Virak T
Clean room, friendly staff, great selection on their breakfast buffet and delicious food.
Dear Rowena, Thank you for taking the time to share your feedback about your recent stay at Hotel Sor. We are thrilled to hear that you found our rooms clean and enjoyed the friendly service from our staff. It's great to know that you appreciated the variety and delicious options available at our breakfast buffet. Your kind words motivate us to continue providing the best experience for our guests. We look forward to welcoming you back on your next visit! Warm regards, Virak Thit General Manager, Hotel Sor
I will prefer for next time visit
Dear Dhiru, Thank you for your positive feedback! We’re thrilled to hear that you had a good experience at our hotel and that you plan to stay with us again on your next visit. If there’s anything specific you’d like us to prepare for your next stay, please let us know. We look forward to welcoming you back! Best regards, Virak thit General Manager
Friendly
Dear Bunrith, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our services to be great and our staff to be friendly. Providing exceptional service and creating a welcoming atmosphere for our guests is always our top priority. We truly appreciate your kind words and hope to welcome you back to Hotel Sor in the near future. If there is anything else we can assist you with, please do not hesitate to reach out. Warm regards, Virak Thit | General Manager
The door man is nice, the staff on the front door are helpful, the cleaners are helpful and came by my room every day. They clearly spray for bugs and staff have kept the hotel looking nice. Breakfast is good, again the people working there were pleasant and helpful. My room was at the back and I didn't hear anyone else in their rooms. Great place, I'd stay again.
Dear Anthony, Thank you for your wonderful review of Hotel Sor! We are so pleased to hear that you enjoyed your stay with us. Your kind words about our staff are greatly appreciated - we strive to provide excellent service and ensure every guest has a comfortable and pleasant experience. We are delighted to hear that you found the hotel to be clean, spacious, and well-maintained. Our team works hard to keep the property in pristine condition, and we're glad this was reflected in your stay. The breakfast service and overall hospitality of our staff are also important priorities for us, so we're happy to know you were satisfied on those fronts as well. Thank you again for the feedback. We look forward to welcoming you back to Hotel Sor the next time you visit Phnom Penh. Your business and loyalty are greatly valued. Be well, Virak Thit General Manager
Hospitality,nice
Dear Bunrith, Thank you for your kind review regarding our hospitality at Hotel Sor. We always strive to provide exceptional service to our guests, and we are thrilled to hear that we met your expectations. Our team takes great pride in ensuring that every guest has a comfortable and memorable stay with us. We look forward to welcoming you back to Hotel Sor in the future. If you have any special requests or need assistance with anything during your next visit, please don't hesitate to reach out to us. Thank you for choosing Hotel Sor! Be well, Virak Thit General Manager
Good Sevice and very clean hotel
Dear Kim, Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hotel Sor. I am delighted to hear that you had an excellent experience with us. I am particularly pleased to read that you found our service to be good and the hotel to be very clean. As the General Manager, providing a high-quality, clean, and comfortable environment for our guests is of the utmost importance to me and my team. We take great pride in maintaining the highest standards of hospitality, and your positive review is a testament to the hard work and dedication of our staff. They will be thrilled to know that their efforts have been so well-received. Thank you again for your kind words and for choosing to stay with us at Hotel Sor. We look forward to welcoming you back in the future. Best regards, Virak Thit General Manager
Super clean hotel
Dear Sothsopheap, Thank you for your wonderful feedback. I'm delighted to hear that you found our hotel to be "nice and clean" - in fact, you described it as "super clean," which is exactly the standard we strive for. Maintaining cleanliness is a top priority, and your comments confirm that we are delivering on this crucial aspect. We appreciate your business and look forward to welcoming you back to Hotel Sor in the future. Best regards, Virak Thit General Manager
Happy with the stay good place to stay.
Dear Allan, Thank you for your positive feedback on your stay at Hotel Sor. I'm glad to hear that you were happy with your experience and found our hotel to be a good place to stay. Your satisfaction is our top priority, and comments like yours let us know that we are succeeding in providing an enjoyable and comfortable stay for our guests. We appreciate you choosing Hotel Sor and look forward to welcoming you back in the future. Best regards, Virak Thit General Manager
Clean but no facilities. Wifi was good. For the price, is slightly expensive.
Dear Edmud, Thank you for taking the time to leave us a review. We are glad to hear that you found our hotel to be clean and enjoyed the convenient location near the market. We also appreciate your feedback about the facilities and pricing. We are constantly striving to improve our services and facilities, and your feedback will help us in our efforts to better meet the needs and expectations of our guests. We hope to have the opportunity to serve you again in the future and provide you with an even better experience. Thank you for choosing Hotel Sor. Sincerely, Virak Thit General Manager
For a historical building like this hotel the decors can be much better. It is a bit Khmer , a bit Chinese and a bit European so it is confusing. The reception area and the cafe seemed to have mosquitoes everywhere. My bathroom was flooded every time shower was taken. Having said I will come back though and I hope mosquito is not an issue.
Dear Chakara, Thank you for sharing your feedback on your recent stay at Hotel Sor. We apologize for not meeting your expectations regarding the decor and cleanliness of our reception area and cafe. Rest assured, we take all feedback seriously and will address the raised issues. We regret the mosquito inconvenience during your stay. Our pest control program is effective, and we will investigate to prevent future occurrences. We apologize for the bathroom flooding issue and will take corrective measures to avoid its recurrence. We are glad you are considering staying with us again and eagerly anticipate your return. Should you have further concerns, please do not hesitate to contact us. Virak Thit General Manager
The Sor is not a young hotel by any means. I will say that this located in a decent area The staff there was awesome couldn't ask for a better stuff I don't think. Have breakfast every morning with quite good I must say. My bed was a little hard for my taste but for someone else it may be perfect. That was a little bit of an ant problem in my room back again it's not a young hotel It's no good say it looks pretty good. So I would recommend this hotel and I will definitely stay there again.
Dear valued guest, Thank you for taking the time to share your experience at Hotel Sor. We are delighted to hear that you found our staff to be awesome and enjoyed our breakfast offerings. Our team takes great pride in providing exceptional customer service, and we are happy to know that you had a pleasant stay. Regarding the bed, we understand that personal preferences can vary, and we apologize if it was not to your liking. We appreciate your understanding that as an older hotel, we may have some areas that need extra attention, such as the ant problem you experienced. Please know that we take such issues very seriously, and we are taking steps to address it. We are grateful for your recommendation and look forward to welcoming you back on your next visit to the area. If there is anything we can do to make your stay more comfortable, please do not hesitate to let us know. Best regards, Virak Thit General Manager
Communication barrier but the front staff tried their utmost to communicate/help/make guests at ease. A tad slow responding to requests esp to clean room/refill tea coffee and bottled water. Bang for buck and location is super convi 👍🏼
Dear Madhi, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by communication barriers and any delays in responding to your requests. Please know that our front staff always strives to make our guests feel at ease, and we appreciate your recognition of their efforts. We'll take your comments into consideration and work on improving our response time for room cleaning and replenishing amenities. We're glad to hear that you found our location convenient and felt you received value for your money. We hope to have the opportunity to welcome you back and provide you with an even better experience. Best regards, Virak Thit General Manager
Generally, an OK hotel smack in the middle of city. Accessibility. No 24-hr convenience stores nearby. If u need hot water, my open tap at least 5 minutes before. Limited staff has ability to conversant in english.
Dear Madhi, Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We appreciate your valuable insights. We understand the importance of accessibility and apologize for any inconvenience caused by the lack of nearby 24-hour convenience stores. We are constantly exploring ways to improve the amenities available to our guests, and we will take your comments into consideration for future enhancements. Regarding the issue with hot water, we sincerely apologize for any inconvenience you experienced. We will investigate this matter promptly to ensure that all facilities are functioning optimally and that our guests receive the comfort they deserve. We also appreciate your feedback regarding the English proficiency of our staff. We are committed to providing ongoing training and support to ensure that all team members are able to effectively communicate with our diverse range of guests. Thank you once again for bringing these matters to our
Friendly, reasonable price and good location
Dear OU, Thank you for your kind feedback. We're thrilled to hear that you found our hotel to be friendly, reasonably priced, and conveniently located. Ensuring our guests have a positive experience is our top priority, and we're delighted that you enjoyed your stay with us. We appreciate your recognition of our efforts and look forward to welcoming you back on your next visit. Warm regards, Virak Thit General Manager
Excellent reception, good location, clean, resourceful
Dear OU, Thank you for choosing Hotel Sor for your recent stay and for taking the time to share your feedback. We're thrilled to hear that you found our reception excellent, our location convenient, and our facilities clean and resourceful. Providing a memorable experience for our guests is our top priority, and your kind words serve as great encouragement for our team. We hope to have the pleasure of welcoming you back to Hotel Sor in the near future. Warm regards, Virak Thit General Manager
We are spend two days this hotel, very kind staff and excellent service,highly recommended this hotel.
Dear Barath, Thank you very much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us at Hotel Sor. Providing kind and attentive service to our guests is always our top priority, and it's great to know that our efforts have made your experience memorable. We truly appreciate your recommendation and hope to welcome you back for another fantastic stay in the future. Warm regards, Virak Thit General Manager Hotel Sor
The worstest Hotel !
Dear Gen, I am deeply sorry to hear about your disappointing experience at Hotel Sor. As the General Manager, it is my utmost priority to ensure that all our guests have a pleasant and memorable stay with us. Your feedback is invaluable to us, and I assure you that we take it very seriously. I would like to extend my sincerest apologies for any inconvenience or discomfort you may have experienced during your time at our hotel. It is certainly not the standard of service we strive to uphold, and I am personally investigating the matter to identify the root cause of the issues you encountered. Please know that we are committed to addressing your concerns and taking appropriate actions to prevent such incidents from occurring in the future. Our team works tirelessly to provide exceptional service and hospitality, and it is disheartening to hear that we fell short of your expectations. I would like to invite you to reach out to me directly so that we can discuss your experience further
The worstest Hotel !
Dear Gen, I am deeply sorry to hear about your disappointing experience at Hotel Sor. As the General Manager, it is my utmost priority to ensure that all our guests have a pleasant and memorable stay with us. Your feedback is invaluable to us, and I assure you that we take it very seriously. I would like to extend my sincerest apologies for any inconvenience or discomfort you may have experienced during your time at our hotel. It is certainly not the standard of service we strive to uphold, and I am personally investigating the matter to identify the root cause of the issues you encountered. Please know that we are committed to addressing your concerns and taking appropriate actions to prevent such incidents from occurring in the future. Our team works tirelessly to provide exceptional service and hospitality, and it is disheartening to hear that we fell short of your expectations. I would like to invite you to reach out to me directly so that we can discuss your experience further
The worstest Hotel !
Dear Gen, I am deeply sorry to hear about your disappointing experience at Hotel Sor. As the General Manager, it is my utmost priority to ensure that all our guests have a pleasant and memorable stay with us. Your feedback is invaluable to us, and I assure you that we take it very seriously. I would like to extend my sincerest apologies for any inconvenience or discomfort you may have experienced during your time at our hotel. It is certainly not the standard of service we strive to uphold, and I am personally investigating the matter to identify the root cause of the issues you encountered. Please know that we are committed to addressing your concerns and taking appropriate actions to prevent such incidents from occurring in the future. Our team works tirelessly to provide exceptional service and hospitality, and it is disheartening to hear that we fell short of your expectations. I would like to invite you to reach out to me directly so that we can discuss your experience further
Very close to the central market and a really good noodle shop. The room was clean and the staff was very friendly. I would stay here again. 10/10 recommend.
Dear Jenny, Thank you very much for your recent stay at Hotel Sor and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience with us. We take pride in our convenient location near the central market, providing easy access to the heart of the city's vibrant atmosphere. It's wonderful to know that you also appreciated the nearby noodle shop; indeed, it's one of the local gems we love to recommend to our guests. Maintaining a high standard of cleanliness is of utmost importance to us, and we are pleased to hear that you found your room to be clean and comfortable. Our team works diligently to ensure that every guest feels welcomed and valued, so your kind words about our staff's friendliness are truly appreciated. It was a pleasure to have you as our guest, and we would be honored to welcome you back for another enjoyable stay in the future. If there is anything more we can do to enhance your next visit, please don't hesitate to
Nice staff, good breakfast, good location especially close to bus stop for whom wanna travel to Vietnam.
Dear Rabez, At Hotel Sor, we believe in crafting memorable experiences for our guests, and we’re thrilled to hear that you enjoyed your recent stay with us. Your kind words about our establishment are deeply appreciated and serve as a testament to our commitment to excellence in hospitality. Our dedicated team takes great pride in providing exceptional service to all our guests, and we’re delighted that you found our staff to be accommodating and attentive throughout your stay. Ensuring your comfort and satisfaction is our top priority, and we’re glad that our efforts resonated with you. A delightful breakfast sets the tone for a great day, and we’re pleased that you enjoyed our selection of delicious morning offerings. We understand the importance of starting your day right, and we strive to provide a breakfast experience that caters to all tastes and preferences. Location plays a pivotal role in enhancing the overall guest experience, and we’re pleased to offer a convenient setti
If you ate not after a flash place to stay this place is basic. Clean and tidy. No pool. Staff were good. Bathroom floors are very slippery when wet.
Dear Angela, Thank you for choosing to stay with us at Hotel Sor and for sharing your thoughts about your experience. We appreciate your honest feedback and are glad to hear that you found our hotel to be clean, tidy, and staffed with attentive team members. Your observation about the bathroom floors being slippery when wet is duly noted, and we will take immediate measures to address this concern to ensure the safety of our guests. While we may not offer extravagant amenities like a pool, we strive to provide a comfortable and reliable accommodation option for travelers seeking simplicity and value. We hope to have the pleasure of welcoming you back to Hotel Sor in the future. Please feel free to reach out to us if you have any further comments or if there's anything else we can assist you with during your next stay. Warm regards, Virak Thit General Manager Hotel Sor
Located right in the middle of Phnom Penh city surrounded with shops and foods.
Dear Vengly, Thank you for your message. We appreciate your feedback and are delighted to hear that you find our hotel's location convenient, nestled in the heart of Phnom Penh amidst a vibrant array of shops and dining options. We strive to provide our guests with a memorable stay, and we look forward to welcoming you back to Hotel Sor soon. Warm regards, Virak Thit General Manager Hotel Sor
GOOD
Dear Vengly, Thank you for your message. We appreciate your feedback and are delighted to hear that you find our hotel's location convenient, nestled in the heart of Phnom Penh amidst a vibrant array of shops and dining options. We strive to provide our guests with a memorable stay, and we look forward to welcoming you back to Hotel Sor soon. Warm regards, Virak Thit General Manager Hotel Sor
GOOD
Dear Leong, Thank you for your message. We appreciate your feedback and are delighted to hear that you find our hotel's location convenient, nestled in the heart of Phnom Penh amidst a vibrant array of shops and dining options. We strive to provide our guests with a memorable stay, and we look forward to welcoming you back to Hotel Sor soon. Warm regards, Virak Thit General Manager Hotel Sor
I am not a smoker please ask if you are getting a smoking room. Not sure why I forget to ask but it seems more people like to smoke in Asia.
Dear Richard, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Sor. We truly value your opinion and strive to provide the best possible experience for all our guests. First and foremost, I sincerely apologize for any inconvenience you may have experienced during your stay due to the smoking room allocation. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We understand that preferences vary greatly among our guests, and it is our responsibility to ensure that we accommodate these preferences to the best of our ability. We appreciate your suggestion to inquire about room preferences upon booking, and we will certainly take this into consideration to improve our service in the future. Please rest assured that we are continuously working to enhance our facilities and services to better cater to the n
No room service.
Dear JIN, Thank you for providing feedback regarding your recent stay at Hotel Sor. We appreciate your honesty and value the opportunity to address any concerns you may have had. I apologize sincerely for the oversight regarding the absence of room service during your stay. Providing exceptional service to our guests is a top priority for us, and I regret that we fell short of meeting your expectations in this regard. Please know that your feedback has been shared with our management team, and we are actively exploring solutions to ensure that such incidents do not occur in the future. Your comfort and satisfaction are paramount to us, and we are committed to improving our services based on your feedback. Once again, I apologize for any inconvenience this may have caused you, and I hope that you will consider giving us another opportunity to demonstrate our commitment to providing exceptional service during your future visits to Hotel Sor. If you have any further concerns
“Disgusting ”
I slept with a mask on because the vent is covered in black gunk…possibly black mold. The bathroom is covered in grime and mold. It’s the most disgusting bathroom I’ve ever seen…toilet cover has black dots all over, the caulking around the sink is moldy, and there’s rust everywhere. The lobby smells so bad…a musky sewage smell.
Dear Vung, Thank you for taking the time to share your feedback about your recent stay with us. Please accept our sincerest apologies for the issues you encountered during your visit. What you described falls far below the high standards of cleanliness and comfort we strive to provide for every guest. We take your concerns regarding mold, cleanliness, and odors very seriously. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately. Additionally, we are implementing thorough inspections to prevent such occurrences in the future. We value your feedback and are committed to improving based on it. Please feel free to contact me directly at [contact information] so we can discuss your experience further and make amends. Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your trust in us. Sincerely, Virak Thit General Manager