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22 travelers have booked today.
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The room we stayed at was clean and very spacious.
Location rating score
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Makati, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to massage, hot tub and fitness center on-site.
The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses or integrates contact tracing with StaySafe.ph
Free Wi-Fi in all rooms!
22 travelers have booked today.
|Value for money||8.4|
|Nearest airport||Ninoy Aquino International Airport (MNL)|
|Distance to airport||6.0 km|
What time is check-in and check-out at I'M Hotel?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.
How do I get to I'M Hotel?
I'M Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2300 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, I'M Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange both taxis or car rental.
What are my dining options at I'M Hotel?
I'M Hotel features 3 on-site restaurants for your dining convenience.
Can special events be hosted at I'M Hotel?
Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at I'M Hotel. Small or intimate events like birthday parties can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.
Can business events be hosted at I'M Hotel?
On-site venues and convenient event services make I'M Hotel an ideal choice for hosting events such as conferences and meetings. The 5 venues can accommodate up to 350 people.
What is the smoking policy at I'M Hotel?
I'M Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.
What is the closest train, metro, or bus station to I'M Hotel?
The closest train, metro, or bus station to I'M Hotel is Buendia 3 MRT Station, 1.2 km away.
What restaurants are nearby I'M Hotel?
Restaurants including Dona Dona Korean Barbeque, Go Go Korean Restaurant and The Coffee Bean and Tea Leaf - Century City Mall are popular in I'M Hotel’s neighborhood which is known as Makati.
What popular shopping places are close to I'M Hotel?
Shopping options in I'M Hotel’s Makati neighborhood include A. Venue Mall, Century City Mall and Craftsmith.
What are popular attractions near I'M Hotel?
I'M Hotel’s location in the Makati neighborhood makes it close to famous attractions including Bel-Air 2 Park, Museo Ng Makati and The Japan Foundation.
What popular natural sightseeing spots are close to I'M Hotel?
I'M Hotel’s nearby natural sights include Sample1 located in the same Makati area.
"The room we stayed at was clean and very spacious."
June 14, 2022
"Checkout was fast & easy."
June 4, 2022
"Loved my stay in this property."
May 26, 2022
For travelers who want to take in the sights and sounds of Manila, I'M Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Manila has to offer.
All offerings provided by I'M Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Manila is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the I'M Hotel.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at I'M Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. Every stay is a new experience with various interesting room layout options at I'M Hotel, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.
Dining and things to do
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the karaoke rooms and bar.
A day in will be as fun as a day out with ranges of recreational activities offered at I'M Hotel. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Reasons to stay here
Compared to other accommodations in Manila, facilities here are rated higher than 97% of them.
Guests who stayed here found it to be neat and tidy, scoring it above 97% of other accommodations in the city.
Guests who stayed at this hotel have scored it higher than 94% of accommodations in the city.
Food & Dining
Things to do, ways to relax
Cleanliness and safety
Dining, drinking, and snacking
Swimming & soaking
Services and conveniences
For the kids
Available in all rooms
The Common Good Restaurant
Antidote Roofdeck Bar
Mermaid Pool Bar
Hospital or clinic
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Show reviews that mention
Great Hotel ”
This Hotel was superb in mostly every detail except for staff and pool After researching several hotels in makati, reading countless reviews we choose the I'm Hotel . We arrived early (11:00 am ) and they allowed us to check in early without charging us extra , the hotel is high tech and they showed us how to use the gadgets in the room like the T.V , offered us breakfast special pricing if we pre-paid which we did but somehow the front desk failed to put us down for the special promo breakfast deals and we really had to insist which made us upset before they finally agreed! Therefore staff rating is only 3 stars for they 1) Don't understand and pretend they do when in reality they don't leading to miscommunication, 1/2 the time our refrigerator didn't work and they kept sending someone to try to fix instead of just replacing it . The shower was awesome probly the best I've ever had in a hotel or anywhere for that matter. Wish had kids pool ,and play area .
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Dear S, Thank you for taking the time to write your review and for choosing I'M Hotel. It is indeed a pleasure to read your wonderful experience, as provided by the hotel's services and facilities. We are glad that you had a great time during your stay with us. Rest assured that I will forward your concern to the relevant department for corrective action. Your feedback is extremely valuable to us, as we strive to improve. Also, we would like to thank you for your positive comments about our property and for giving us a high rating. Looking forward to see you again soon. Best Regards, Sures Dhamodharan - Reservations Manager
My I'M hotel experience”
->Budget wise this hotel is cheaper than most of five star hotels in Makati and provide a better amenities and services -> the location is perfectly accessible to all important establishment such as embassy,malls, different variety of restaurants and also its not hard to find a money-changer which is the most important for a tourist visitor. -> cleanliness is not a problem they always clean the room and refill the consumable items in our room. For most hotel they only give 2 bottled water but I'am hotel always add 4 bottles a day and replace the towels and bathrobes -> the staffs will always smile and great to their guest and do the extra mile for their effort specially the guy who lend me a lighter when I need it badly to smoke. Since my lighter got confiscated at the airport. So its a big thumbs up for the staffs All and all I will highly recommend I'm hotel for their excellent customer service. I wish all hotels are same standard as this hotel.
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Dear Valued Guest, Warm Greetings! Lovely to hear from you and thank you choosing to spend some of your valuable time with us. We are delighted happy to hear that you had a great time and we would also like to thank you for your very positive feedback. It would be such a pleasure to personally welcome you back. Best Regards, Ayie del Rosario Reservations Officer
A home away from home with great location”
My parents and I enjoyed our stay in I'M Hotel. Very spacious and with good amenities throughout. The hotel is within walking distance to restaurants, several 7-11's (which is fantastic) and just literally 2 minutes walk away from Century city mall. Muslim guests can also opt for halal food nearby: Al-Batra restaurant or Hossein's (slightly further but walkable distance). There's also a few vegetarian restaurants nearby. You can also opt to walk to the Power Plant Mall not too far from the hotel. Overall stay at I'M was very good: clean, spacious, good selection of breakfast food and you don't have to worry about airport transfers because you can book with the hotel for 2,200 PHP using a van. Will definitely stay here again on my next trip to Manila.
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Dear Valued Guest, Warm festive greetings from I'M Hotel! Thank you for choosing us as your preferred hotel and glad the team was able to take great care of you during your stay. We hope to see you again. Best Regards, Ayie del Rosario Reservations Officer
Rockstar Hotel + Perfect Location”
First timer at I'M Hotel. We stayed for 3 Days/2 Nights. Here's a rundown of what I (we) love about this hotel (besides the great customer service & location) 1. Breakfast Buffet: They have a good spread, they change/update their menu everyday, everything's great about the good + great customer service/staff too! 2. Pool & Gym Area: Highly recommend to use the pool and they have a good gym too! The gym was open till 12am, went there at 11pm and it was just us! They have free-weights and equipment was second to none! (LifeFitness). Oh yeah, going back to the pool area, it was just perfect! 3. Roof Deck: They have a bar at their RD, perfect for drinks and hanging out with friends, we enjoyed our stay, amazing view too (the bldg has 35 floors) - The RD Bar has 2 levels, you can either stay inside (with A/C) or outside and get a perfect view of the Makati/BGC Skyline.
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Dear Valued Guest, Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you had an amazing stay with us. Appreciate your time to give us detailed feedback about our service and facilities. Again, thank you very much. We look forward to welcoming you back again soon. Best Regards, Ayie del Rosario Reservations Officer
This is my second time with I'M Hotel and i have seen some improvements from my stay look last year, late November 2017. I don't see guests in their bath robes anymore baving dinner in the restaurant. This was my suggestion to the Manager last year. I'm glad they took that into consideration. I enjoyed the Premium Suites. Very comfortable stay. I enjoyed the amenities especially the steam room. It says, welcome drink upon arrival - did not receive it. I was offered a juice after i spoke to the guest services after few days, i said, don't bother. I don't think staff don't quiet undrstand that the hotel is labeled as 5 star. There was no 5 star service. Service were pretty much like a 3 star hotel. I've been having breakfast everyday and staff do not recognize or remembers that im a guest who comes everyday. The host lady in the morning needs training as well as the restaurant staff. I asked for a coffee during my first breakfast and the staff just pointed me to the coffee station and did not bother to at least serve me one. Nobody asked if i wanted a coffee. I understand it was a buffet. Most of the staff were just watching the guests while having breakfast. There was no interaction. Staff do not care if you pay more or less for your stay. There was no class A service. I spoke to the guest services after a couple days of my stay and during my last breakfast, i was offered a coffee, someone was attending to me. I appreciate that but service needs consistency. Once room number is recognized, they should be able to give extra attention to the guests who pays more. It was the same as last year. I appreciate the upgrade though. I like the location. Staff by the pool was great. The security guard who assisted during the morning i left the hotel was amazing - i think he was the one who worked at Enverga Lucena, Aries - waiter was good too. Thanks to Kathy?? who took my concerns. Overall, it was a relaxing stay. I enjoyed the balcony on the 30th floor overlooking Makat
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Dear Valued Guest, Warm Greetings! Thank you for your review and appreciate you sharing your experience here at I'M Hotel. I greatly appreciate your comments about aspects that needs updating. Please be assured that your valuable comments are well-noted and be shared with the team members. We are glad to know that you had an amazing stay with us and your kind words truly give us great inspiration. Looking forward to be at your service soon. Best Regards, Ayie del Rosario Reservations Officer
Beautiful Views and Awesome Staff”
The lady at the check in desk informed us that she upgraded us to a suite on the highest floor possible. We were on the 32nd floor with a balcony, a full kitchen, washer/dryer (perfect for after our 2wk stay in Palawan), 2 flat screen TVs, and a very comfortable king size bed. Centrally located in Makati (but the drive from the airport took about an hour due to traffic). We had a couple friends with us for a 5 hour layover. They were nice enough to give them a welcome drink and check their bags while we were out for dinner. They even arranged their ride to the airport. I wish I could remember the main employee’s name that we dealt with. He was so amazing! I read reviews before we got there and there were a few that said that the staff was rude. Definitely not the case. They were on top of everything. If you’re looking for a place in Makati, choose I’M Hotel. (But in all honesty, don’t expect the service at the rooftop bar or the pool bar to be exceptional or speedy)
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Dear Valued Guest, Thank you for choosing I'M Hotel as the hotel of choice or your recent stay. We are delighted to receive your kind words of appreciation for the services provided by our team members. thank you for sharing your observations and It would be such a pleasure to personally welcome you back. Best Regards, Ayie del Rosario Reservations Officer
An Oasis in Makati”
The I'M Hotel treats you like you've booked a resort in the middle of Manila. The rooms are indulgent, the shower was bliss, the pool is innovative in its glass bottomed view of the street below, and the staff is helpful with every request. To top all of that off, the breakfast is a fantasy of traditional Filipino dishes and sumptuous Asian and Continental fare that will make you wish you got up earlier just so you could eat more. I would stay here again and again!
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Dear Jeanette, Thank you for taking the time to review your stay with us. I am very pleased to hear that you had a great time during your stay with us and we appreciate the high rating you gave us. It is always heart warming to hear that you would love to stay with us again. I'm sure the entire team enjoyed catering your needs as much as you enjoyed your stay. We hope to see you soon! Best Regards, Sures Dhamodharan - Reservations Manager
4 Star Effort”
Location, Location, Location... I’m Hotel is the perfect location for a 4 star hotel since it’s in Makati area and if your looking for central area to roam north or south of metro Manila, then I’m in the perfect place for you. So now let’s nit pick, room was clean and no weird odor which is a must. You even get a welcome cake when you enter your room which is a nice touch. Sheets was clean and didn’t seem worn so that a plus. Bathroom has a glass see through from the bedroom which is starting to trend amongst 4-5 star modern hotels but where I’m fails is the design flaw in the bathroom. The floor is flat so water starts to flood after a few minutes which is a fail. Also notice some spots the room attendants missed cleaning in the bathroom which is taboo for 4 star hotels. Shower pressure is strong and hot so thats a plus. Room service food is not bad either, fast and food was great. Roof top bar is fancy and that mixologist makes a mean bloody merry that is very rare find in Philippines. Overall I’m still comfortable giving IM HOTEL a 4 star rating. If you can get them under 5k Pesos or under 100 dollars a night then this place is really worth it . I personally wouldn’t go past that rate.
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Dear Valued Guest, It is with disappointment to know that there were aspects of your stay that did not meet your needs and expectations. We take pride in providing our guests with genuine service, and we are sorry that we did not achieve that in this occasion. Allow me to further investigate what transpired during your stay. Rest assured that we will address these matters accordingly to avoid recurrences in the future. Best Regards, Ayie del Rosario Reservations Officer
Best hotel in Makati for sure”
The City Garden Gand Hotel was my go to in the Makati area until I stayed across the street at the "I'm Hotel'. Everything top notch from the super cool pool through the 5-Star buffets. The mattresses was luxurious and comfy. Staff are perfect and huge compliments to the doormen. You get what you pay for and in this hotel you get more. Love this Hotel.
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Dear Valued Guest, Warm Greetings from I'M Hotel! Thank you for your excellent and detailed review during your stay with us. We have noted your comments. It is our pleasure to have you and we hope to see you again. Best Regards, Ayie del Rosario Reservations Officer
Good place ofr relaxation within the city.”
Its a new hotel for me, and this place is really realy nice, Their rooms and lobby can be decently be categorised as 4-5star hotel. Lobby: Nice Room: Not all rooms has bathtub (and unfortunately for me, this is the one things i look for a room), so we needed an upgrade to a prestige room (additional of 500php). I think upgrade prices depends on what kind of room you want (obviously). REoom is clean. Bathrooms are clean. Their toiletries were Evelyn. They’re shower and bathtub are separated. No s much option on TV channels. Room service were excellent. Amenities: Pool and gym is really really nice. They also have steam and sauna. But they have an in house spa, which you’ll also be sharing amenities with. It wasnt to crowded when we checked in, but i was thinking that if their were alot of occupants and customers for their Onsen spa, they i think it;ll be crowded. Breakfast: Decent, if you opt to add another person it’ll will be 700++php. Not much option. Just standard western (bacon, waffle, doughnuts and bread) and some asian cuisine. But its ok if you opt not to have it, the hotel is surrounded by food chain restaurant which i think will be worth it other than paying for hotel’s breakfast buffet. Staff: They are excellent. very accommodating. It really helps that staff were approachable and readily available. In general, for all hotels, staff excellence can composate whatever is lacking in a hotel (although their is nothing of that at this hotel). Their roof top bar has the nicest view., but its expensive, (need to spend 1000php/head) thats why we only went for picture taking. Didnt ry their onsen spa. Cause massage is expensive (starts at 1,7++ php). It includes 1 hour massage and use of hotel amenities, shich for me wouldnt be worth it, a i am checked in. So yea, may next time,. I read that their are checked it the includes massage and all. But I still find it expensive 😊 Overall, the experienced is worth the money.
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Dear Valued Guest, Warm Greetings! Thank you very much for choosing to stay with us and taking time to share with us your review. We are glad that you have enjoyed your stay and our facilities. We have noted your comments and rest assured that we will address these matters accordingly to avoid recurrences in the future. Again, thank you very much. We look forward to welcoming you back again soon. Best Regards, Ayie del Rosario Reservations Officer
Value for money and excellent location in Makati!”
I loved I'M Hotel! It wasn't a five star hotel or anything but their service was really good and the rooms are really clean and comfortable! We got the deluxe room and the staff upgraded me for double beds. The bathroom had a bath tub and it had a couch beside the window too. View is not so pleasant but everything in the room makes up for it! They are also fast to respond to requests, which I really appreciate! Aside from that, their pool was awesome and the lay out with the ratan chairs. They also had onset bath which was quite relaxing! My Mom and I tried it and she was pleased. Overall, it was good staying with I'M Hotel!
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Dear Valued Guest, Warm Greetings from I'M Hotel! We are delighted to receive positive feedback from you. This will help motive us to deliver exceptional service to our future guests. We are happy to know that you have enjoyed our service and facilities. Rest assured that we will keep continuing to provide exceptional service. We hope to see you again in the future. Best Regards, RT Paler Reservations Officer
Everything went well except that the staff needs gender sensitivity orientation for transmen guests like me. I kept on correcting my pronouns but everyone from the staff that I talked to kept on misgendering me. Other than that, I'm Hotel was a good hotel for a staycation anniversary. Also, it's located at the center of Makati Avenue where cool and awesome pubs, clubs, bars, restos, are just within short walking distance.
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Dear Valued Guest, Greetings from I'M Hotel! It is with disappointment to know that there were aspects of your stay that did not meet your needs and expectations and we are sorry that we did not achieve that in this occasion. Please do share with me further detail regarding the issues that you experienced at I'M Hotel through a private message. Rest assured that we will address these matters accordingly to avoid recurrences in the future. Best Regards, Ayie del Rosario Reservations Officer
Super Great Hotel ”
This is a great hotel , and the location is really nice. Their rooms is clean and was so comfortable, the bed is great, the facilities inside are great . The pool and gym are awesome, it's really nice. Everything at this hotel was superb!!! The breakfast is very very delicious! Over all it was a great stay and definitely will stay with I'm Hotel next time travel to Manila.
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Dear Valued Guest, Warm Greetings from I'M Hotel! Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us. I greatly appreciate your comments about aspects that needs updating. Please be assured that your valuable comments are well-noted and be shared with the team members. We look forward to your next visit. Best Regards, Ayie del Rosario Reservations Officer
An overnight staycation aint' enough!”
Yup, an overnight staycation in this bespoke hotel sure ain't enough! I checked-in last March 11 2018 & checked-out the next day, & i have nothing bad to say about it. I was a bit anxious upon check-in because some reviews said the staff weren't accommodating & the facilities/amenities weren't enough to give value for the money, but i'm surprised to say that i didn't experience any of that at all. I look like a hobo most of the time & i was expecting to get the usual double-standard treatment from the staff, but i didn't, so i was like, wow, whutta pleasant surprise! I booked the room with a tub that's got a city view & it was pretty neat! How i wish i wasn't situated at 2119 though, coz the tub's view wasn't the vast city but the nearby buildings beside I'm Hotel, which made me hesitate to open the blinds while relaxing in a hot bubble bath. The clear glass paneled pool & rooftop bar were also very cool! It's also near to hang-out spots. Cannot wait to stay there again! =)
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Excellent Service and Spa Facilities”
They have the best spa facilities so far from all the hotel I've been through. They have this Onsen bath that comes with minerals that good for your skin. They have excellent service as well. The only thing I could say against this hotel is the traffic around the area. It's located on one of the most busiest street in Makati. And their rooms are kind of "sparse" for me compare with the other hotels I've been through. They don't have carpets in their room. I am just biased because I prefer the comforts and posh of the usual hotel room in Metro Manila. Nevertheless, I'll still go back here for their spa and massage.
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Dear Valued Guest, Warm Greetings! Thank you for choosing I'M Hotel as your preferred accommodation. We are delighted to know that you had an overall positive experience during your stay. Also, we appreciate your acknowledgement for the excellent service you received from our team members. It would be such a pleasure to personally welcome you back. Best Regards, Ayie del Rosario Reservations Officer
The hotel is just opening so some of the facilities were still in construction. They do not have a hotel car service yet but were able to arrange Grab Taxi and Uber Taxis without any problem; they have an agreement with both which is an excellent idea since both services are much cheaper than a hotel car. The Hotel and the cafe on the first floor do not have a direct billing capability for hotel guests yet and may not. And that cafe requires cash only for your purchases. That can be inconvenient if you happen to be out of cash. There are two more restaurants in the hotel that had very good food. Overall, the hotel is a very good value and a great place to stay and meet others. I used to stay at the City Garden Grand Hotel on previous trips but in comparison I would recommend the I'M hotel as an alternative.
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Dear Valued Guest, Greetings from I'M Hotel! Thank you very much for taking the time to write a review. We have noted your concerns and forwarded them to the relevant departments. We are always striving for further improvements and we thank you for your valuable feedback. We look forward to welcoming you again soon. Warm Regards, Ayie del Rosario
Great hotel with complete facilities”
Nice hotel with complete facilities. Buffet breakfast is great. The room has nice ambience and complete facilities. I love their smart TV. Mermaid pool is great, my daughter loves it. But only at night suggest that it would have more lights. The staff is friendly. We'll definitely come back. It's worth the price. Haven't tried the spa. Thank you I'm hotel ;)
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Dear Valued Guest, Warm Greetings! Thank you for taking the time to write your review of our property. We really appreciate your feedback regarding our service and facilities. Rest assured that I will share your experience to our team members for their encouragement. We look forward to seeing you again at I'M Hotel. Best Regards, Ayie del Rosario Reservations Officer
Nice location, modern hotel but below average service”
PROS: excellent location in Poblacion Makati within walking distance to malls, restaurants and bars. Modern facilities Nice pool with hanging cabanas Great food Cons: very slow service at the Mermaid pool bar/restaurant. It was New Year's eve with their hotel and pool at full capacity but they only had 1 server. We had to wait a long time to get served. And when we finally got the server's attention, he told us to wait ... not exactly 5-star quality service. The hotel is overpriced for what you get. There are plenty of hotels right next to I'M Hotel with lower rates, you will be better served and still be in the heart of Poblacion Makati.
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Dear Valued Guest, Warmest greetings from I'M Hotel! Thank you for making us your choice of accommodation and for taking the time to write the great review of our property. We appreciate that you took the time to comment on your stay, and we look forward to seeing you again soon at our hotel. Best Regards, Ayie del Rosario Reservations Officer
Best place to stay in Manila ”
The spa at the I'm hotel is amazing. The rooms are clean with a great view of Makati (the financial district) and the rooftop bar is a must for sunset pictures or late night hangs.
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My Family and i checked in during the christmas eve. And it should be commended that the hotel mad arrangements for the influx of guests and made a separate checking-in location. The lobby of the hotel seems large on the photos, but it is not that big. The bell-man are very accommodating and helpful especially to the guy who helped us named Aze. He made sure that we are not disappointed in our stay. The pool was very nice, it was a nice place to relax and enjoy even in the city. The onsen spa facilities are free access to guests but we were not able to use it unfortunately. The 2-bedroom suite was a good space for our group, which came witb complete toiletries and bath robes (which you don't usually get in some hotels). The things that needs improvement are: The room we were given is not properly cleaned, it was obvious that it was used as a party place some of the decorations from previous occupants were still there. The parking allocation was only for one car even if i booked a 2-bedroom suite with 4 guests, according to them it is still considered as ONE room. BUT when they asked for deposit they required deposit for 2 rooms! There is no logic to their rules. Their elevator is quite slow especially when there are a lot of guests. All in all, it was a nice stay. Would definitely come back.
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Dear Valued Guest, Warm greetings from I'M hotel! Thank you for choosing us for your recent stay and for sharing your feedback. It is indeed a pleasure to know that you enjoyed the hotel's facilities. Aze and the rest of the team are very much dedicated to providing exceptional customer service for every guest. Your feedback is extremely valuable to u and I greatly appreciate your comments about aspects that needs improvement. Once again, thank you, and we look forward to seeing you again. Best Regards, Ayie del Rosario Reservations Officer
Lock in a great price at this property