This property is in high demand!
18 travelers have booked today.

Agoda Preferred recommends trusted and verified properties that have a long-standing relationship with Agoda and meet certain criteria.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Check-in [24-hour]
"Easy to check-in after a long flight esp for late flight."
"Check in was fast and the room was clean and comfy."
"Great friendly staff,quick check in and relaxed environment"
![Check-in [24-hour]](https://pix10.agoda.net/property/5405051/0/0d89bde9b70021eb263dd48cde9d291a.jpg?ca=0&ce=1&s=1024x768)
Great Breakfast
Many guests have praised the breakfast at this property
"Clean and cheap affordable stay with good breakfast"
"Breakfast was good and not crowded."
"Nice room with good breakfast and easily travel to airport"

Great food & dining
Many guests have praised the food and dining experience in this property
"Food served in restaurant is good, price comparable."
"Food good too"
"Large restaurant area"

Free Wi-Fi
Car park
Front desk [24-hour]
Restaurants
Bar
Airport transfer
Family room
Luggage storage
18 travelers have booked today.
Based on 15,655 verified reviews
8.1
8.1
8.0
7.9
7.4
7.3
Nearest transportation options
•
Hatton Cross Tube Station is within 1.68 km
•
Heathrow Terminals 1, 2, 3 Tube Station is within 1.84 km
Location rating score
| Value for money | 7.9 |
| Location rating | 8.1 |
| Nearest airport | Heathrow Airport (LHR) |
| Distance to airport | 2.0 km |
For your ease of travel around the city, ibis London Heathrow Airport provides shuttle service right at your doorstep making it simple for you to get to places quickly.
ibis London Heathrow Airport offers billiards while you lounge at this property, supplying guests with entertainment value all throughout your remain here.
Yes! ibis London Heathrow Airport offers hot water linen and laundry washing at your convenience for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.
Yes! ibis London Heathrow Airport provides dry cleaning service that is available all throughout your stay, making sure you're always looking confident in your favorite outfit. Please contact the property for more information.
While residing at ibis London Heathrow Airport, take joy in your morning or evening walk at nearby park which include Berkeley Meadows, Cranford Park, and Avenue Park.
The average room rate for ibis London Heathrow Airport in the past month is 58.07 GBP, compared to city's average of 178.55 GBP.
ibis London Heathrow Airport can speak in 9 languages and supports widely used languages such as English and Spanish for guests going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
Verified business travelers that have stayed at this property have given ibis London Heathrow Airport an average rating of 7.5. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
Verified couple travelers that have stayed at this property have given ibis London Heathrow Airport an average rating of 7.9. You can look up on more in depth customer reviews, and feedback by filtering for a specific type of verified guest travelers down in the review section.
Wake up to a great buffet and continental breakfast at ibis London Heathrow Airport. Guests can enjoy breakfast offered with an additional charge of 13.5 GBP for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

Experience Comfort and Convenience at ibis London Heathrow Airport
Welcome to ibis London Heathrow Airport, a 3-star hotel conveniently located near London's bustling airport. With its prime location and excellent amenities, this hotel is the perfect choice for both business and leisure travelers.
Check-in at ibis London Heathrow Airport begins at 03:00 PM, allowing you to settle in comfortably and start your stay on a relaxed note. The hotel offers a total of 356 well-appointed rooms, ensuring that there is always a comfortable space available for you. Whether you're traveling alone or with a group, you'll find the perfect accommodation option to suit your needs.
At ibis London Heathrow Airport, check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely morning before departing. Take advantage of the hotel's convenient location and make the most of your stay in London.
Families with children will appreciate the child policy at ibis London Heathrow Airport. Children between the ages of 6 to 11 can stay free of charge, making it an ideal choice for family vacations. Create lasting memories with your loved ones in the comfortable and welcoming atmosphere of this hotel.
Experience the perfect blend of comfort and convenience at ibis London Heathrow Airport. Book your stay today and enjoy a stress-free and enjoyable visit to London.
Relax and Unwind at ibis London Heathrow Airport's Entertainment Facilities
At ibis London Heathrow Airport, your entertainment needs are well taken care of. Whether you're looking to unwind after a long day of travel or catch up on your favorite TV shows, this hotel has you covered. Step into the vibrant bar area, where you can enjoy a refreshing cocktail or a cold beer while socializing with fellow travelers. The bar offers a cozy and inviting atmosphere, perfect for relaxing and mingling.
For those who prefer a more laid-back experience, the shared lounge/TV area is the ideal spot to kick back and enjoy some downtime. Sink into one of the comfortable sofas and immerse yourself in your favorite TV shows or movies on the large flat-screen TV. Whether you're traveling alone or with friends, this space provides the perfect setting for relaxation and entertainment.
At ibis London Heathrow Airport, you can truly unwind and make the most of your stay with their exceptional entertainment facilities. Whether you choose to socialize at the bar or enjoy some quiet time in the shared lounge/TV area, you'll find everything you need to relax and recharge before your next adventure.
Strike a Perfect Game at ibis London Heathrow Airport's Bowling Alley
At ibis London Heathrow Airport, we believe that sports and leisure are an essential part of any stay. That's why we offer our guests a state-of-the-art bowling alley right on-site. Whether you're a seasoned pro or just looking to have some fun with friends and family, our bowling alley is the perfect place to strike a perfect game.
Equipped with top-of-the-line lanes and modern scoring systems, our bowling alley provides a fun and exciting experience for all ages. Challenge your friends to a friendly competition or organize a team-building event for your colleagues. With a variety of bowling balls to choose from and comfortable seating areas, you can enjoy hours of entertainment in a vibrant and lively atmosphere.
So, lace up your bowling shoes and get ready for a memorable experience at ibis London Heathrow Airport's bowling alley. Whether you're a bowling enthusiast or just looking for a fun activity, our state-of-the-art facility is sure to keep you entertained and create lasting memories during your stay.
Convenient Facilities at ibis London Heathrow Airport
At ibis London Heathrow Airport, convenience is at the forefront of your stay. With a range of facilities designed to make your visit hassle-free, you can relax and enjoy your time in London.
One of the standout features of this hotel is its laundry service, which allows you to freshen up your clothes without having to leave the premises. Whether you're on a business trip or a leisurely vacation, this service ensures that you always look your best. Additionally, the hotel offers room service, so you can indulge in a delicious meal or a refreshing drink from the comfort of your own room.
For added security and peace of mind, ibis London Heathrow Airport provides safety deposit boxes where you can store your valuables. This feature allows you to explore the city with confidence, knowing that your belongings are safe and secure.
Stay connected during your stay with the hotel's Wi-Fi in public areas. Whether you need to catch up on work emails or simply browse the internet, this complimentary service ensures you're always connected.
Designated smoking areas are available for guests who smoke, providing a comfortable and convenient space to enjoy their habit without inconveniencing others.
The hotel also offers free Wi-Fi in all rooms, allowing you to stay connected in the comfort of your own private space.
Additional facilities include dry cleaning services, express check-in/check-out for a seamless arrival and departure experience, luggage storage for your convenience, and vending machines for when you need a quick snack or refreshing drink.
Lastly, the hotel provides daily housekeeping to ensure that your room is always clean and tidy, allowing you to fully relax and enjoy your stay.
With these convenient facilities, ibis London Heathrow Airport is the perfect choice for travelers seeking comfort and convenience during their visit to London.
Convenient Transport Facilities at ibis London Heathrow Airport
At ibis London Heathrow Airport, we understand the importance of seamless travel experiences. That's why we offer a range of transport facilities to ensure your journey is hassle-free from start to finish. Our airport transfer service provides a convenient and efficient way to reach the hotel upon arrival, allowing you to quickly settle into your comfortable room.
For those looking to explore the vibrant city of London, our hotel offers tours to popular attractions, allowing you to make the most of your stay. Whether you want to visit iconic landmarks like the Buckingham Palace or experience the vibrant atmosphere of Covent Garden, our knowledgeable staff can help you plan your itinerary.
Additionally, we provide a car park on-site, ensuring that you have a secure place to park your vehicle during your stay. Please note that car park charges apply. To make your travel within the vicinity even more convenient, we also offer a shuttle service, allowing you to easily access the airport terminals or nearby attractions. With our comprehensive transport facilities, ibis London Heathrow Airport is the perfect choice for both business and leisure travelers seeking a comfortable and well-connected stay.
Comfort and Convenience Await at ibis London Heathrow Airport
At ibis London Heathrow Airport, guests can unwind in thoughtfully designed rooms that prioritize both comfort and convenience. Each room is equipped with a hair dryer, ensuring that you can effortlessly prepare for your day or evening out. Stay entertained with a flat-screen television featuring a variety of satellite and cable channels, perfect for relaxing after a long flight or a busy day exploring the vibrant city of London.
The rooms also come with essential amenities such as a coffee and tea maker, allowing you to enjoy a warm beverage at any time. You'll find complimentary toiletries to enhance your stay, while blackout curtains provide an oasis of tranquility, ensuring a restful night's sleep. With crisp linens adorning the beds, every detail is taken care of to make your stay at ibis London Heathrow Airport as comfortable as possible.
Delicious Dining Options at ibis London Heathrow Airport
When it comes to dining, ibis London Heathrow Airport offers a range of delicious options to satisfy every palate. Start your day off right with a hearty breakfast at the breakfast buffet, where you can indulge in a variety of hot and cold dishes, fresh fruits, pastries, and more. For those on the go, the coffee shop is the perfect spot to grab a quick pick-me-up or a light snack throughout the day.
When hunger strikes, head to the on-site restaurant, where you can enjoy a diverse menu featuring both local and international cuisine. From mouthwatering burgers and sandwiches to flavorful pasta dishes and succulent steaks, there's something to please every taste. The restaurant also offers a cozy and inviting atmosphere, making it the ideal place to unwind after a long day of travel.
If you prefer to dine in the comfort of your own room, ibis London Heathrow Airport also offers room service, ensuring that you can enjoy a delicious meal without leaving the comfort of your bed. With daily housekeeping, you can rest assured that your dining experience will be accompanied by a clean and well-maintained environment. Whether you're looking for a hearty breakfast, a quick bite, or a relaxing dinner, ibis London Heathrow Airport has you covered.
Comfortable and Versatile Room Options at ibis London Heathrow Airport
Discover a variety of thoughtfully designed rooms at ibis London Heathrow Airport, tailored to meet the needs of every traveler. Choose from the cozy Double Room with a comfortable double bed, or opt for the Twin Room featuring two single beds, perfect for friends or colleagues. For families or groups, the Family Room offers ample space with a double bed plus an extra bed, while the Classic Family Room provides even more room with a king bed or sofa bed, ideal for a relaxing stay with loved ones. The brand new Double Sweetroom by Ibis with a king bed adds a touch of modern comfort for those seeking a luxurious experience.
Booking these rooms through Agoda ensures you enjoy the best prices available, making your stay both affordable and convenient. With a seamless booking process, you can secure your preferred room type effortlessly, allowing you to focus on enjoying your trip. Whether traveling solo, with family, or friends, ibis London Heathrow Airport offers a range of options to suit your needs, all at competitive rates designed to give you the best value for your stay.
Discover the Vibrant Surroundings of Heathrow in London
Located in the bustling city of London, ibis London Heathrow Airport offers a convenient and vibrant base for both business and leisure travelers. Situated just a stone's throw away from the world's busiest airport, this hotel provides easy access to all that the vibrant city has to offer.
Step outside the hotel, and you'll find yourself surrounded by an array of attractions and activities. For shopaholics, the nearby Heathrow Airport offers a fantastic selection of duty-free shops and high-end boutiques, perfect for indulging in some retail therapy. Sports enthusiasts can catch a thrilling rugby match at the iconic Twickenham Stadium, while history buffs can explore the historic Windsor Castle, just a short drive away.
Food lovers will be spoilt for choice with the numerous dining options in the area. From traditional British pubs serving hearty meals to international cuisine from around the world, there is something to satisfy every palate. Additionally, the vibrant nightlife scene in London ensures that there is always something exciting happening after dark.
With excellent transport links, including the Heathrow Express, guests can easily explore the rest of London's attractions. Whether it's visiting the world-famous landmarks like Buckingham Palace and the Tower of London, or immersing in the vibrant cultural scene at the West End theaters, there is never a dull moment in this vibrant city.
After a day of exploring, guests can retreat to the comfort of ibis London Heathrow Airport. The hotel offers modern and spacious rooms, equipped with all the necessary amenities for a comfortable stay. With friendly and attentive staff, a relaxing atmosphere, and a prime location, this hotel is the perfect choice for travelers looking to make the most of their stay in London.
Convenient Transportation Options from the Nearest Airports to ibis London Heathrow Airport
When it comes to reaching ibis London Heathrow Airport from the nearest airports in London, United Kingdom, travelers have several convenient transportation options to choose from.
If you arrive at London Heathrow Airport, the hotel is just a stone's throw away. ibis London Heathrow Airport offers a complimentary shuttle service that operates between the hotel and all Heathrow terminals. Simply follow the signs for the Hotel Hoppa buses, and you'll be whisked away to the hotel in no time. The shuttle service runs every 20 minutes, making it incredibly convenient for guests.
Alternatively, if you arrive at Gatwick Airport, you can take the Gatwick Express train to London Victoria station. From there, you can easily transfer to the London Underground and take the Piccadilly Line to Hatton Cross station. From Hatton Cross, it's a short bus or taxi ride to ibis London Heathrow Airport. The journey may take around 1 hour and 30 minutes, but it offers a scenic view of London's landmarks along the way.
No matter which airport you arrive at, getting to ibis London Heathrow Airport is a breeze thanks to the excellent transportation options available. Whether you prefer the convenience of a shuttle service or the adventure of a train journey, you'll find a hassle-free way to reach the hotel and start your London adventure.
Explore the Surrounding Landmarks near ibis London Heathrow Airport
The ibis London Heathrow Airport is conveniently located near several notable landmarks and attractions, offering guests a variety of options to explore during their stay. Just a short distance away, you'll find the T5 coach park, providing easy access to transportation for those looking to explore the surrounding areas.
For nature enthusiasts, Cranford Park and Glebelands Playing Fields Park offer beautiful green spaces perfect for a leisurely stroll or a picnic. Avenue Park is another nearby park that features well-maintained gardens and scenic walking paths.
If you're interested in cultural activities, the Scarlet Nonpareil is a popular theater located in the vicinity, offering a range of performances to enjoy. Additionally, the Spartac Acrobatics and Gymnastics Club is a great place to catch thrilling acrobatic displays and gymnastic competitions.
For those in need of medical services, Ashford Hospital and Laurel Lodge Clinic are conveniently located nearby, ensuring peace of mind for guests requiring medical assistance.
With its prime location near these landmarks and attractions, ibis London Heathrow Airport is the perfect choice for both leisure and business travelers seeking convenience and accessibility.
Convenient Public Transport Stations near ibis London Heathrow Airport
Located in the heart of London, ibis London Heathrow Airport offers easy access to several nearby public transport stations. For those arriving or departing by train, West Drayton Train Station, Staines Train Station, Ashford Surrey Train Station, Feltham Train Station, and Hayes And Harlington Train Station are all within a short distance from the hotel. These stations provide convenient connections to various parts of the city, making it effortless for guests to explore London's iconic attractions and vibrant neighborhoods.
Additionally, for those relying on the underground network, Hatton Cross Tube Station, Heathrow Terminal 4 Tube Station, Hounslow West Tube Station, and Heathrow Terminals 1, 2, 3 Tube Station are all easily accessible from the hotel. These tube stations offer excellent connectivity to the rest of London, allowing guests to effortlessly navigate the city's bustling streets and visit popular landmarks. Furthermore, Heathrow Terminal 5 Railway Station is also nearby, providing a convenient link for travelers to catch their flights or explore the surrounding areas.
A Culinary Adventure Awaits
At ibis London Heathrow Airport, you'll find yourself spoilt for choice when it comes to dining options. Just steps away from the hotel, you can indulge in the tantalizing flavors of Zen Oriental Restaurant, where you can savor authentic Asian cuisine in a stylish setting. If you're in the mood for a quick caffeine fix, head over to Caffe Nero Staines and enjoy a freshly brewed cup of coffee. For those craving traditional British pub fare, Three Magpies is the place to be, offering a cozy atmosphere and hearty meals. Super Singh's is a must-visit for lovers of Indian cuisine, serving up flavorful curries and tandoori delights. If you're in the mood for a juicy steak or a sizzling burger, Flaming Grill is sure to satisfy your cravings. Red Rose Tandoori is another fantastic option for those seeking delicious Indian dishes, while Cake Owls is the perfect spot to indulge in delectable desserts. Sports Bar at the Sheraton Skyline is the place to catch your favorite game while enjoying a refreshing drink, and OXBO Kitchen offers a sophisticated dining experience with a menu featuring British and European flavors. And for those late-night pizza cravings, Super Perfect Pizza is just a stone's throw away. With such a diverse range of culinary delights right at your doorstep, your taste buds are in for a treat during your stay at ibis London Heathrow Airport.
Shop 'til you drop at Two Rivers Shopping Centre and Heathrow TIC
Located just a stone's throw away from ibis London Heathrow Airport, you'll find yourself in shopper's paradise with the Two Rivers Shopping Centre and Heathrow TIC right at your doorstep. Whether you're looking for high street fashion brands, unique boutiques, or the latest gadgets, Two Rivers Shopping Centre has it all. With a wide range of shops, cafes, and restaurants, you can easily spend hours exploring this vibrant retail destination. And if you're in need of some travel essentials or looking for souvenirs, the Heathrow TIC is the perfect place to find everything you need. From duty-free shops to luxury brands, this shopping landmark caters to all your travel shopping needs. So why not indulge in some retail therapy during your stay at ibis London Heathrow Airport?
Affordable Comfort at ibis London Heathrow Airport
Looking for a budget-friendly hotel near London Heathrow Airport? Look no further than ibis London Heathrow Airport. With an average price of just $111 per room, this hotel offers exceptional value for money without compromising on comfort and convenience.
Compared to the average price of a hotel room in London, which stands at $260, ibis London Heathrow Airport provides an affordable option for travelers seeking a comfortable stay near the airport. Whether you're catching an early morning flight or arriving late at night, this hotel offers a convenient location with easy access to the terminals.
Despite its affordable rates, ibis London Heathrow Airport doesn't compromise on quality. The hotel features modern and well-appointed rooms, ensuring a restful night's sleep. Additionally, guests can enjoy a range of amenities including a 24-hour front desk, free Wi-Fi, and an on-site restaurant serving delicious meals.
So, if you're looking for a wallet-friendly option without compromising on comfort and convenience, ibis London Heathrow Airport is the perfect choice. Book your stay today and experience affordable comfort in the heart of London!
Fantastic Stay at ibis London Heathrow Airport
Guests rave about their experience at ibis London Heathrow Airport, praising the excellent rooms, friendly and helpful staff, and delicious breakfast buffet. The staff at this hotel are known for their warm and welcoming nature, always going the extra mile to ensure guests have a comfortable stay. Ronica, in particular, receives high praise for her delightful and helpful service at breakfast. The rooms are described as clean and modern, providing everything guests could want for a great price. The hotel's convenient location near the airport adds to the overall positive experience. If you're looking for a fantastic stay with friendly staff and excellent amenities, ibis London Heathrow Airport is the perfect choice.
A Convenient and Comfortable Stay at ibis London Heathrow Airport
ibis London Heathrow Airport offers a convenient and comfortable stay for travelers looking for a hotel near the airport. With an overall rating of 7.8, this hotel has received positive customer reviews for its value, cleanliness, location, and staff performance.
One of the standout features of ibis London Heathrow Airport is its excellent value for money. With a rating of 7.9 for value, guests appreciate the affordable prices without compromising on quality. The hotel offers comfortable and well-equipped rooms, ensuring guests have a pleasant stay without breaking the bank.
In terms of cleanliness, ibis London Heathrow Airport receives an impressive rating of 8.0. Guests consistently praise the hotel's cleanliness standards, highlighting the well-maintained rooms and public areas. This attention to detail creates a welcoming and hygienic environment for guests, ensuring a comfortable stay from check-in to check-out.
The hotel's location also receives high marks, with a rating of 8.1. Situated near Heathrow Airport, it is an ideal choice for travelers with early morning or late-night flights. Additionally, the hotel provides easy access to central London, making it a convenient base for exploring the city's attractions.
Lastly, the staff performance at ibis London Heathrow Airport is highly regarded, with a rating of 8.0. Guests appreciate the friendly and helpful staff who go above and beyond to ensure a pleasant stay. Whether it's providing local recommendations, assisting with check-in, or addressing any concerns, the staff's dedication to customer satisfaction is evident.
Overall, ibis London Heathrow Airport offers a convenient and comfortable stay with excellent value, cleanliness, location, and staff performance. Whether you're traveling for business or leisure, this hotel is a reliable choice for a hassle-free stay near Heathrow Airport.
Very good7.4
Facilities
Excellent8.1
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 18 year(s).
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Very good
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
Guests have raved about the excellent and friendly staff who make their stay feel welcoming. The clean and comfortable rooms have also been praised along with the hotel's convenient location for airport transfers. With nearby public transportation, getting around town has been a breeze. Overall, this hotel has received positive reviews for its comfort, location, and staff.
Some guests have reported poor air conditioning, affecting their overall comfort during their stay.
Did you find this review summary helpful?
For £***, you’re definitely not expecting luxury. The room was dated and the hotel shows heavy signs of wear (it definitely needs some updating and renovation), but it’s a clean enough place just to sleep before an early morning flight. We checked in at 10:30pm and left at 5am, so it did the job. I’d definitely recommend getting an uber to the hotel - it worked out cheaper than using the Hotel Hoppa bus system for two of us and was so much easier with bags etc.
Thank you for your review. We’re glad to hear that you found the hotel convenient and suitable for your early flight. We appreciate your comments regarding the condition of the property and your feedback about transport options. Your observations have been noted. Kind Regards, Jordi PENA - General Manager
The hotel is in a very convenient location for an overnight stay before an early flight, which was the main reason I booked. While the room served its purpose, the cleanliness left something to be desired, as it was noticeably dusty. For a short stay the hotel is fine, but I would have expected a higher standard of cleanliness.
Thank you for your feedback. We are pleased that our location was convenient for your early flight, but we are very sorry to hear that the cleanliness of your room did not meet expectations. Your comments have been shared with our housekeeping team to address, as maintaining high standards is very important to us. We appreciate you bringing this to our attention and hope to have the chance to welcome you again for an improved experience. Kind regards, Jordi PENA, General Manager
This is a great, well-priced option for those looking for an overnight location close to Heathrow. Check in was fast and the room was clean and comfy. It’s well priced and has multiple options for onward travel into Heathrow Airport
Thank you for your excellent feedback. We are delighted to hear that you found the hotel clean, comfortable, and well priced, with convenient options for travel into Heathrow. It is also great to know that you had a smooth check-in experience. We truly appreciate your comments and hope to welcome you back again soon. Warm Regards, Jordi PENA - General Manager
This place offers exceptional value with its prime location just a stone's throw from the airport, making travel a breeze. The cleanliness is top-notch, and the staff are incredibly friendly and helpful, ensuring a pleasant experience. Facilities are great, especially with reliable hot water and fast Wi-Fi. However, if you're looking to shop, options nearby might be limited, but overall, it's a fantastic choice for convenience and comfort.
Thank you for the detailed review! We're thrilled you enjoyed the location, cleanliness, friendly staff, and great amenities. Your note about nearby shopping is appreciated. We’re glad we could offer you a comfortable and convenient stay! Jordi PENA - General Manager
Free Wi-Fi in all rooms!
Daily housekeeping
Blackout curtains
Bar
“Nice location but some point need to improve”
Need to training Indian Reception more, not enthusiastic with her job. She ask me when check in spell last name. I said my last name to long then i send my passport for her easy to refer for find my booking. She made her face like why she need. I ask her to put ALL Member No. she refuse to put and tell me other thing like can be collect. I knew just wanna add my member because i book thru agoda not direct app. If can't app just let me know. She told when i check out staff can be add. Bath room light very dark, feel not safe, people other floor can come to your floor, door each floor not shut to use Key Card. Bed sheet not clean dust a lot.
Thank you for sharing your detailed comments. We’re very sorry to hear about your experience at check-in and the concerns you raised regarding service, cleanliness, lighting, and security. This is not the standard we aim to deliver, and we will address these matters directly with our team to ensure improvements are made. We appreciate you bringing these issues to our attention and hope we can provide you with a much better experience in the future. Kind Regards, Jordi PENA - General Manager