This property is in high demand!
49 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Sparkling clean
Guests have rated this property 9.6/10 on cleanliness
"Clean and modern furniture and luxurious linens."
Top Value
Guests rated this property 9.1/10 on value for money
"5star hotel with reasonable price"
Check-in [24-hour]
"Managed to help check in early at no extra cost around 1pm"
![Check-in [24-hour]](https://pix10.agoda.net/property/72240003/0/ef11fbcc73d8ce9bab75445a2c94ad9d.jpeg?ce=2&s=1024x768)
Excellent room comfort & quality
Guests have rated this property 9.2/10 on room comfort and quality
"Clean and modern furniture and luxurious linens."
"Luckily they upgrade my room, which is very spacious!"
"Very modern high standard hotel!"

Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
49 travelers have booked today.
Based on 3,720 verified reviews
9.7
9.5
9.5
9.3
9.2
Location rating score
| Value for money | 9.3 |
| Distance to city center | 8 km |
| Location rating | 9.2 |
| Nearest airport | Noi Bai International Airport (HAN) |
| Distance to airport | 16.1 km |

L7 WEST LAKE HANOI by LOTTE HOTELS
Make everyday special with all that Hanoi has to offer with a stay at L7 WEST LAKE HANOI by LOTTE HOTELS.
At L7 WEST LAKE HANOI by LOTTE HOTELS, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Hanoi is made even more convenient with the taxi and shuttle services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available.
Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the L7 WEST LAKE HANOI by LOTTE HOTELS.
All rooms at L7 WEST LAKE HANOI by LOTTE HOTELS are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at L7 WEST LAKE HANOI by LOTTE HOTELS. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
Enjoy the countless activities offered at L7 WEST LAKE HANOI by LOTTE HOTELS. A relaxing end to every day is possible with a visit to the spa and sauna.
Don't forget to make a visit or two to the hotel's pool. At L7 WEST LAKE HANOI by LOTTE HOTELS, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's mini golf course. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.
Exceptional9.5
Facilities
Exceptional9.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Our Swimming pool will be entirely closed in the First Monday of every month for maintenance.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Exceptional
10 most recent verified ratings received by the property
Most recent
This was our first (probably the last) trip to Vietnam and the hotel was the best thing about the trip. It was exactly like the pictures and everything about it was good enough for us. The staffs were kind and were willing to assist us in best possible way, well-mannered and gentle. Our hotel room was big enough and clean. Room service was good and delivered on time, fairly. The facilities at the hotel were new-ish and kinda elegant as well. We couldn’t get the massage at the hotel as it was fully booked and that was the only thing we didn’t get to enjoy at the hotel. It was right next to the Lotte Mall, connected. Only 15mind Grab ride to Old Quarter so all in all, it was good, definitely recommending this 5 stars hotel to anyone traveling to Hanoi.
This is a good hotel for business trips to and from the airport often. It's kind, and there are shopping malls and marts, so you don't have to go out in the hot summer. I left my luggage for 4 days for a business trip to another country, and I'm coming back to L7. I've been to many hotels in Hanoi, but the convenience and hygiene are the best. But the shower room was a little smelly.
Dear Mr. Kyoungjin , Thank you very much for taking the time to share your detailed experience with us. We are delighted to hear that our hotel’s convenience, especially for business trips and proximity to shopping malls, helped make your stay comfortable. We truly appreciate your trust in leaving your luggage with us during your trip. Your kind words about our hygiene and overall service mean a lot to our team. We look forward to welcoming you back to L7 on your next visit to Hanoi. Warm regards, Manager, Front Office L7 West Lake Hanoi by LOTTE
This is by far the best hotel and within Lotte mall. The check in experience was easy and room was cool when we entered. Bed is comfortable and requested for hard pillows too. Bed size is good for two adult one child. Room is clean with both bath tub and standing shower and separated toilet. Breakfast spread overlooks the lake and serves western Korean and Pho. It is about 30 mins ride to old quarters/night market. Will recommend it as the staff speak English so it was really easy to manage. Thank you for the wonderful stay.
I booked a room for 1 night so that the next day we could take the child to the aquarium. The room is clean, a bit small, has a beautiful view, spacious and airy. The kids zone is not a separate room like in other resorts. Breakfast is delicious. You can walk to the Sen Buffet. A minor downside is the room temperature being cold (21-22 degrees Celsius), maybe that's the Korean style?
Free Wi-Fi in all rooms!
Sauna
Currency exchange
Air conditioning
“Anniversary trip”
We would like to express our heartfelt appreciation to the entire team for making our one nite stay such a pleasant and memorable experience. From the moment we arrived, we felt the warm welcome and thoughtful attention to detail that made us feel so comfortable throughout our time at the hotel. A special thank you for the delightful surprise cake in celebration of our 25th wedding anniversary — it was truly thoughtful and made the occasion even more meaningful. We thoroughly enjoyed it and will cherish the memory for years to come. Your attentiveness and dedication to ensuring every guest feels valued did not go unnoticed. We are grateful for the genuine hospitality extended to us and would be happy to recommend your wonderful hotel to family and friends visiting Hanoi.