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Novotel Surabaya Hotel
Novotel Surabaya Hotel
Novotel Surabaya Hotel
Novotel Surabaya Hotel
Novotel Surabaya Hotel
Novotel Surabaya Hotel
Novotel Surabaya Hotel

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7.7

Very good

2,769 reviews

2,769 reviews

Housekeeping31
Breakfast26
Swimming Pool23
See map

7.7

Very good

Location rating score

Very good location - 1.5 kilometers from city center
Parking
Available
Popular landmarks
Surabaya's Zoo 550 m
Bungkul Park 570 m
Surabaya Town Square 1.4 km
Monkasel (Submarine Monument) 2.7 km
Tunjungan Plaza 3.6 km
Suramadu National Bridge 5.4 km
Masjid Nasional Al Akbar Surabaya 5.5 km
Tugu Pahlawan 5.5 km
Pakuwon Food Festival 7.0 km
Sampoerna Museum 7.3 km
Nearby landmarks
Consulate of France 280 m
Suroboyo Monument 410 m
Mpu Tantular Museum 450 m
RSAU SOEMITRO 490 m
Indonesian Immigration Office 510 m
Pasar Darurat Ngagel Rejo Utara 510 m
Central Point Mall 530 m
Taman Lumumba 540 m
Surabaya's Zoo 550 m
Bungkul Park 570 m

Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia, 60246 - See map

Make your best journey to Surabaya with the promised standard of Indonesia Care, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

900 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

BBQ facilities

This property is in high demand!

18 travelers have booked today.

Value for money7.8
Location rating7.7
Nearest airportJuanda International Airport (SUB)
Distance to airport10.5 km

Rooms available at Novotel Surabaya Hotel

Very good
Room comfort & quality

7.7

Superior Pool
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior 1 king bed Garden View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior 2 single beds Pool view
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Superior 1 king bed Pool View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior 2 single beds Garden View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Superior Room With 2 Single Beds, Pool Terrace
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
Enter dates to see prices
Superior Room with Pool View
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
Enter dates to see prices
Superior King Bed Room
...
  • Room size: 32 m²/344 ft²
  • Shower
Enter dates to see prices
Superior King Room
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Surabaya Hotel?

Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Surabaya Hotel?

Novotel Surabaya Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 286000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Surabaya Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Surabaya Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Surabaya Hotel?

Wake up to a great buffet breakfast at Novotel Surabaya Hotel. Adults can enjoy breakfast offered with an additional charge of 100000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Surabaya Hotel?

Novotel Surabaya Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Novotel Surabaya Hotel?

Novotel Surabaya Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Novotel Surabaya Hotel?

The closest train, metro, or bus station to Novotel Surabaya Hotel is Ngagel, 1.0 km away.

What restaurants are nearby Novotel Surabaya Hotel?

Restaurants including Bu Rudy Dharmahusada, Sate Kelopo Ondomohen Bu Asih and Cocari are popular in Novotel Surabaya Hotel’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to Novotel Surabaya Hotel?

Shopping options in Novotel Surabaya Hotel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Novotel Surabaya Hotel?

Novotel Surabaya Hotel’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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Explore the neighborhood

What people love about Novotel Surabaya Hotel

  • 7.2

    Very good

    "Bed is comfy."

    Indira

    |

    October 12, 2022

  • 10

    Exceptional

    "Very recommended place to stay with your family"

    Irfan

    |

    October 6, 2022

  • 9.6

    Exceptional
    Spaciousness

    "Room is spacious and clean."

    Albertus

    |

    October 5, 2022

Overall rating:

7.7

Very good
2,769 reviews
Cleanliness
7.7
Facilities
8.0
Location
7.7
Read all reviews >
What travelers say they love:
Friendly and helpful staff, great location.
Yinda from Indonesia
Family with older children
More about Novotel Surabaya Hotel

More about Novotel Surabaya Hotel

Novotel Surabaya Hotel

Never miss a single attraction in Surabaya when staying at Novotel Surabaya Hotel. Getting around in Surabaya is easy when staying at this hotel, strategically placed right in the heart of the city.
At Novotel Surabaya Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Surabaya even more convenient.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Novotel Surabaya Hotel thanks to the hotel's laundromat, dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Novotel Surabaya Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a coffee or tea maker, bottled water and mini bar at your disposal.
It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Novotel Surabaya Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Apart from amenities and services, Novotel Surabaya Hotel goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's tennis court. Get social at the hotel's games room, where you can meet other guests.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Experience Surabaya like a true local. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 3.5 km away.

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Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Swimming Pool

128 mentions

Breakfast

101 mentions

Housekeeping

74 mentions

Food & Dining

27 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • Outdoor recreational features
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Sofa
  • Telephone
  • Toiletries
  • Towels
Food and dining
Breakfast options
  • Asian
  • Buffet
Restaurants on site

Janggala Restaurant

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte
Location
Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia, 60246
Very good
Location

7.7

Airports

  • Juanda International Airport (SUB)
    10.5 km
  • Abdul Rachman Saleh Airport (MLG)
    71.4 km

Public transportation

  • Wonokromo Railway Station
    930 m
  • Ngagel
    1.0 km

Hospital or clinic

  • RSAU SOEMITRO
    490 m

Shopping

  • Tunjungan Plaza
    3.6 km

Convenience store

  • Indomaret
    2.2 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Surabaya's Zoo
    550 m
  • Bungkul Park
    570 m
  • Surabaya Town Square
    1.4 km
  • Monkasel (Submarine Monument)
    2.7 km
  • Tunjungan Plaza
    3.6 km
  • Suramadu National Bridge
    5.4 km
  • Masjid Nasional Al Akbar Surabaya
    5.5 km
  • Tugu Pahlawan
    5.5 km
  • Pakuwon Food Festival
    7.0 km
  • Sampoerna Museum
    7.3 km

Nearby landmarks

  • Consulate of France
    280 m
  • Suroboyo Monument
    410 m
  • Mpu Tantular Museum
    450 m
  • RSAU SOEMITRO
    490 m
  • Indonesian Immigration Office
    510 m
  • Pasar Darurat Ngagel Rejo Utara
    510 m
  • Central Point Mall
    530 m
  • Taman Lumumba
    540 m
  • Surabaya's Zoo
    550 m
  • Bungkul Park
    570 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
  • Customer that planning to stay more than 3 night, additional document is needed. Kindly contact property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until13:00

Getting around

  • Airport transfer fee286000 IDR
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)100000 IDR

The property

  • Number of restaurants1
  • Number of rooms 215
  • Room voltage220
  • Year property opened1995
  • Most recent renovation2013
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Surabaya Hotel from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.7
Facilities8.0
Location7.7
Room comfort and quality7.7
Service7.8
Value for money7.8
High score for Surabaya
Rating
9+ Exceptional (330)
8-9 Excellent (310)
7-8 Very Good (653)
6-7 Good (318)
<6 Below Expectation (362)
Time of the year
Mar - May (528)
Jun - Aug (526)
Sep - Nov (420)
Dec - Feb (499)
All guests (2,529)
All room types
All languages

Show reviews that mention 

Showing 1,973 verified guest comments
12345
10.0
Exceptional
Andri from Indonesia
Couple
Superior 2 single beds Garden View
Stayed 1 night in February 2020

Friendly staff”

At first, I book this hotel for my wife birthday, I just ask for a birthday card on the room. But they give lot more than that. They give room decoration using flowers on the bed saying "happy birthday my wife" and they even give us a cake as a complimentary!! If I need to stay at hotel for a special day, I believe Novotel will help me with that special moment! Thank you!

Reviewed February 20, 2020

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Dear Mr Andri, Thank you has chosen Our Hotel to celebrate your lovely wife birthday at our Hotel.We are glad to see your positive review that you was happy with our service.Your comment surely we will share to our team and it will boost our spirit to always give our best service to all our guest. We wish you have memorable stay with us and hope to see you very soon to stay back at our Hotel. Best Regards, Ruzi Okta Febrian Front Office Manager

Responded February 25, 2020
Novotel Surabaya Hotel
10.0
Exceptional
Amelia from Indonesia
Family with young children
Superior 1 king bed Garden View
Stayed 1 night in February 2022

The Best Hotel For Family Time ”

Kerenn bangett hotel ini ank2 saya jadi pingin staycation lagi nihh... nuansa rindang ,kolam renang bersih,kamar oke baik kebersihan maupun kenyamanan,breakfast juga okee kualitas rasa dan variant makannnya.... over all okee👍👍

Reviewed February 16, 2022

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Dear Amelia, Terima kasih atas komentar dan penilaian positif yang diberikan kepada Novotel Surabaya Hotel & Suites. Kami turut senang mengetahui bahwa fasilitas, pelayanan dan makanan yang disediakan dapat memenuhi ekspektasi tamu kami yang terhormat. Semoga kami dapat kembali melayani Bapak/Ibu bersama anak-anak dalam waktu dekat. Benny W. Hotel Manager

Responded June 28, 2022
Novotel Surabaya Hotel
10.0
Exceptional
Margarita from Indonesia
Couple
Superior 1 king bed Garden View
Stayed 2 nights in December 2019

Oldies but goldies”

Staffs were so friendly, hotel provides various kind of breakfast menu, provides complete gym appliances with its sauna and whirl pool. The hotel is so big and the room was so comfortable

Reviewed December 29, 2019

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10.0
Exceptional
Alexander from Indonesia
Family with teens
Superior 2 single beds Garden View
Stayed 2 nights in June 2022

Exceptional”

Nice room, and plenty space to park your car. This hotel is designed as a resort, therefore this is a great place to chill, I can easily find many sooty-headed-bulbul (burung kutilang) in front of my window (1st floor). However. there are other hotel options with better location.

Reviewed June 22, 2022

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Dear Alexander, Thank you for the positive review and comment given to Novotel Surabaya Hotel & Suites. I sincerely hope to welcome you back in the near future and wish you all the best on your next trip. Benny W. Hotel Manager

Responded June 28, 2022
Novotel Surabaya Hotel
10.0
Exceptional
dina from Indonesia
Family with young children
Superior Room With 2 Single Beds, Pool Terrace
Stayed 1 night in February 2022

Great experience”

My children really love the pool, too bad the outbound playground currently unavailable. The staff are friendly. Be careful with the mosquitoes, if you open the door or window for some time it can enter the room

Reviewed February 18, 2022

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Dear Dina, Thank you for the perfect score and constructive review given to Novotel Surabaya Hotel & Suites. Kindly to inform that we do weekly mosquito fogging to minimize the impact in our resort tough minimize opening window and balcony will also necessary. Thank you for the encouragement to our staff and we believe it will motivate us to serve even better. Benny W.

Responded July 23, 2022
Novotel Surabaya Hotel
10.0
Exceptional
David from Indonesia
Family with young children
Superior 1 king bed Garden View
Stayed 1 night in October 2019

best”

Novotel Surabaya. It's our Second "Home". in Town. Great View, Great Room, and very very Hospitality !

Reviewed November 23, 2019

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Dear Mr David, Thank you has taking your time to create some positive review about our hotel and Service.We are glad to see your review and surely it will boost our spirit to do our best to our guest.We hope to see you very soon to coming back to stay with us. Warm regards Ruzi Okta Febrian Front Office Manager

Responded November 26, 2019
Novotel Surabaya Hotel
10.0
Exceptional
wulan from Indonesia
Family with young children
Superior 2 single beds Pool view
Stayed 1 night in January 2022

Great”

Hotel yg sangat berkesan, situasi welcome bgt, udara sejuk, makanan enak, lokasi bersih

Reviewed February 24, 2022

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Dear Wulan, Kami sangat menghargai penilaian positif yang diberikan kepada Novotel Surabaya Hotel & Suites. Terima kasih. Benny W. Hotel Manager

Responded June 28, 2022
Novotel Surabaya Hotel
10.0
Exceptional
Yinda from Indonesia
Family with teens
Superior 2 single beds Garden View
Stayed 3 nights in January 2022

Overall good”

Friendly and helpful staff, great location. Has middle garden and pool, picked a balcony room with garden view.

Reviewed February 02, 2022

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Dear Yinda, Thank you for the perfect score and "overall good" review given to Novotel Surabaya Hotel & Suites. We sincerely hope to welcome you again in the near future. Benny W.

Responded July 23, 2022
Novotel Surabaya Hotel
10.0
Exceptional
LORETTA from Indonesia
Family with young children
Superior 2 single beds Garden View
Stayed 1 night in August 2021

Novotel terbaik!”

Predikat best pool in Surabaya masih harus disandang Novotel!

Reviewed August 24, 2021

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Dear Ibu Loretta, Terima Kasih telah memilih hotel Kami Novotel Surabaya & Suite sebagai tempat berlibur Anda dan keluarga.Kami sangat senang sekali dengan Komentar Anda yang terkesan dengan pool kami dan pastinya komentar Anda ini menjadi semangat selalu buat Kami untuk tetap menjaga dan merawat pool kami dengan baik.Kami tunggu kunjungan Anda selanjutnya dihotel Kami dimasa yang akan datang. Salam Hangat Ruzi Okta Febrian Room Division Manager

Responded August 24, 2021
Novotel Surabaya Hotel
10.0
Exceptional
Ahmad from Indonesia
Family with young children
Superior 2 single beds Garden View
Stayed 2 nights in June 2022

Relax in the middle of the city...”

Love the pool and the garden... Very relaxing to have breakfast near the pool...

Reviewed July 07, 2022

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Dear Ahmad, Thank you for the positive review and feedback given to Novotel Surabaya Hotel & Suites. We sincerely hope to welcome and serve you again in the near future. Benny W. Hotel Manager

Responded July 16, 2022
Novotel Surabaya Hotel
10.0
Exceptional
Beni from Indonesia
Business traveler
Superior 1 king bed Garden View
Stayed 2 nights in February 2020

Good and Comfort Hotel”

Breakfast bervariasi, lokasinya tenang dan nyaman, kamar jg bagus

Reviewed February 27, 2020

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Dear Bapak Beni, Terima Kasih telah memilih hotel kami sebagai tempat menginap Anda selama berada di Surabaya.Kami sangat senang sekali dengan komentar positive Anda dimana anda dapat menikmati fasilitas dan service yang kami sajikan mulai dari menu sarapan pagi serta kamar dan lokasi hotel kami yang sesuai dengan harapan Anda. Kami berharap dapat bertemu Anda kembali di kunjungan selanjutnya. Salam Hangat Ruzi Okta Febrian Front Office Manager

Responded March 17, 2020
Novotel Surabaya Hotel
10.0
Exceptional
Chandra from Indonesia
Couple
Superior 1 king bed Garden View
Stayed 1 night in April 2018

Good”

food is good, room qite good but need some renovation because it looks old.

Reviewed April 04, 2019

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Dear Mr. Chandra, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely, Bambang Erwin S.

Responded April 18, 2019
Novotel Surabaya Hotel
10.0
Exceptional
Siti from Indonesia
Family with young children
Superior 2 single beds Garden View
Stayed 1 night in January 2020

Best value for your money”

This place is unbelievably cheap for the quality.

Reviewed January 09, 2020

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Dear Mrs Siti, Thank you has taking choosen our hotel as your home during your visit at Surabaya.We wish our service and product has meet your expectation and hope to see you very soon to stay back at our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Responded January 10, 2020
Novotel Surabaya Hotel
9.6
Exceptional
JOVITA from Indonesia
Family with young children
Superior Pool
Stayed 1 night in January 2019

Nice room.”

Nice and spasious room. Breakfast is good. Many choices between local food and american breakfast. Staff is very nice also. Swimming pool was under purification because of heavy rain the day before. Overall, Novotel is pleasant place..

Reviewed January 21, 2019

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Dear Mrs. Jovita, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. Mr. Jovita, we hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Bambang Erwin S.

Responded March 21, 2019
Novotel Surabaya Hotel
9.2
Exceptional
Tyas from Indonesia
Couple
Superior 1 king bed Garden View
Stayed 3 nights in September 2019

Service”

I was very happy staying in Novotel Surabaya because since the first time I walk through the door the staffs have been so kind and welcoming. The place itself is nice with a very good aroma for a hotel. The room is big and cozy, and the cleanliness has been kept very well. I had a very good time staying in Novotel for holiday.

Reviewed October 28, 2019

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Dear Ms Tyas, We are so glad to see you positive comment with your experience stay in our Hotel Novotel Surabaya Hotel & Suite.Your satisfied is our goal to give our best service and surely your comment we will share with our team member to boost our spirit to keep our best Service. Once again thank you for your time to share your fantastic experience and hope to see you very soon to stay back in our hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Responded October 31, 2019
Novotel Surabaya Hotel
9.6
Exceptional
Ben from Australia
Business traveler
Superior 2 single beds Garden View
Stayed 1 night in March 2020

95”

The stunning building Roomy room Excellent staff Cons At times at middle of the night noise of staff chatting Dragging things upstairs, I don't believe ghosts exist but my partner does

Reviewed March 15, 2020

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Dear Mr Ben, Thank you has taking your time to share with us your experience stay at our Hotel.We are appreciate your comment that your were happy to stay at our hotel.We are say thanks to that your comment about noisy at night coming from up stair then make us to find out.Once again thank you so much and wish to see you very soon to stay back at our hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Responded March 17, 2020
Novotel Surabaya Hotel
9.2
Exceptional
Robby from Indonesia
Group
Superior 2 single beds Garden View
Stayed 1 night in November 2019

Resort hotel in the heart of surabaya”

We are a group of friends that stay together, 4 families , we enjoyed our stay here because of the friendly stafs , good ambience , and great pool But the pool had some tiles missing,so be careful when you are swimming Breakfast was good, the rooms are clean but we missed the riding horse activity

Reviewed December 02, 2019

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Dear Mr Robby, Thank you has coming back to stay at our hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review that you was enjoy your stay and our team was served with friendly.Your input about our tile at Swimming pool we will recheck and fixs it soon.We wish you will be back to stay on the next future. Warm Regards, Ruzi Okta Febrian Front Office Manager

Responded December 05, 2019
Novotel Surabaya Hotel
10.0
Exceptional
Rico from Germany
Family with young children
Superior 1 king bed Garden View
Stayed 2 nights in May 2022

Top for family ”

2 swimming pool for children..

Reviewed June 21, 2022

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Dear Rico, Thank you so much for the nice review given to Novotel Surabaya Hotel & Suites. Benny W. Hotel Manager

Responded June 28, 2022
Novotel Surabaya Hotel
9.6
Exceptional
lia from Indonesia
Family with young children
Superior 1 king bed Garden View
Stayed 1 night in October 2019

Very nice hotel”

Very good hotel, nice pool and good breakfast... Very recommended, will stay again..

Reviewed October 07, 2019

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Dear Miss Lia, Thank you has coming and choosen our Hotel as Your home during your visit at Surabaya.We are glad to see you positive review and wish to see you soon to stay back with us. Sincerely yours, Ruzi Okta Febrian Front Office Manager

Responded October 11, 2019
Novotel Surabaya Hotel
9.2
Exceptional
Mohammad from Indonesia
Family with young children
Superior 1 king bed Garden View
Stayed 1 night in February 2022

No toothbrush in room”

Our room didn't have any toothbrush. Had asked to receptionist and they told the house keeping would send it but it never came. Also, need to wait for 15 minutes to get room despite coming right on 2 PM. Another thing is excellent.

Reviewed February 08, 2022

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Dear Mohammad, Thank you for the constructive feedback given to Novotel Surabaya Hotel & Suites. Please assure that department concerned will work better following your concern, our housekeeping team usually provide all the bathroom amenities before guest check in, however we obviously were failed to show the result this time. I sincerely apologize and hope that it will not deter you to visiting us again in the future. Benny W.

Responded July 23, 2022
Novotel Surabaya Hotel
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