Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Stay for free if using existing bedding.If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
There is a transfer to the airport. Please inform the property in advance if you want to use the service, since reservation is needed.
Credit Card as guarantee.- At the time of check in, all guests without exception, must present a valid credit card. If the guest wishes to pay in cash at the time of arrival or departure, must also present a credit card as a guarantee.
Credit cards will be authorized at the time of check in, for the amount that covers the total stay (or the outstanding balance in case of having paid an advance), plus an amount of $ 2,000.00 MXN as guarantee for unforeseen and additional consumption. This amount will be withheld until check out. At that time, your card will be charged for the exact amount of the consumption incurred during your stay.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Nature at its best”
It feels like you are in a private island. The resort is well run, staff fantastic, the rooms are spacious, and everywhere there are plants and trees and birds. The lakewater is a little murky. Not sure if it's always like that or because of the storms but further down bacalar the water is clearer. The bkfast is delicious and generous. And they have their own boat that does tours which is so convenient. As well as kayaks and paddle boards.This is a place I would come back to again.
Rancho Encantado”
The hotel is located at the beautiful Laguna Bacalar and has a lovely restaurant/terrace. The food is ok but not great. If you stay more than one night you cn do a tour across the laguna, standup paddling or just relax in one of the hammocks at the jetty.
Enchanteur au bord de l’eau ”
Demandez impérativement une villa sur la lagune