Agoda Preferred

Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only

4.5 stars out of 5
Carretera Federal 387 Kilometro 299, Mayakoba, Playa Del Carmen, Mexico, 77710 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mayakoba part of Playa Del Carmen, this property puts you close to attractions and interesting dining options. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

Check-in [24-hour]

Airport transfer

Private beach

Facilities

Private beach

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurant

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 22 minutes on Agoda.com
Cleanliness 9.3
Facilities 8.7
Location 8.7
Service 8.7

Based on 19 verified reviews

Cleanliness

9.3

Facilities

8.7

Location

8.7

Service

8.7

Value for money

8.7

See map

8.7Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Quinta Avenida
9.7 km
3D Museum of Wonders
9.8 km
Nuestra Senora del Carmen Catholic Church
10.3 km
Parque Los Fundadores
10.3 km
Rio Secreto
16.0 km
Closest landmarks
Secret's Capri Pool
50 m
Ocean Maya Royale - Adults Only Beach
140 m
Casa Vela Beach
760 m
Mayakoba Beach
850 m
El Camaleón
1.9 km

Good to know

Value for money8.7
Location rating8.7
Nearest airportCozumel International Airport (CZM)
Distance to airport22.4 km

Rooms available at Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only

Tropical View Room with Double Bed
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 2 double beds
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Ocean View King Room
...
  • Room size: 44 m²/474 ft²
  • Ocean view
  • 1 king bed
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Tropical View King
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 1 king bed
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Room With 1 King Bed
...
  • Room size: 44 m²/474 ft²
  • Nature view
  • 1 king bed
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2 Double Beds
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 2 double beds
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Ocean Front Private Pool King
...
  • Room size: 63 m²/678 ft²
  • Ocean view
  • 1 king bed
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Ocean View Terrace
...
  • Room size: 53 m²/570 ft²
  • Ocean view
  • 1 king bed
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Ocean Front One Bedroom master Suite
...
  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 1 king bed
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Ocean Front Swim Up King
...
  • Room size: 63 m²/678 ft²
  • Ocean view
  • 1 king bed
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1 Bedroom Master Suite
...
  • Room size: 63 m²/678 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only have a swimming pool?

While staying at Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only, you can enjoy the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.

What sort of non-water sports and outdoor activities are readily available at Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only?

Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only features a wide array of non-water sport and outdoor activities such as tennis courts, golf course (within 3 km), and bicycle rental for sport enthusiasts to take pleasure in while staying here.

Does Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only provide laundry services?

Yes! Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only offers laundry service at your disposal for whenever you need your favorite outfits clean and fresh all throughout your trip. Please contact the property for more information.

Is car parking available at Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only?

Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only has car park onsite free of charge for guests traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What precautions does Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only take in terms of hygiene, safety, and cleanliness?

Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only comply with our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes prepared with staff trained in safety protocol, doctor/nurse on call, first aid kit, temperature check for guests and staff, body thermometer, and sterilizing equipment for all rounded safety precautions and hygiene protocols.

Does Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only have an option for contactless check-in and check-out?

At Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only, guest visitors can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

What payment cards are supported at Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only?

Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only accepts up to 4, with payment card selections consisting of Visa, American Express, Cash, and MasterCard.

What is the typical rating that verified Couples' have given to Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only?

Verified couple travelers that have stayed at this property have given Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only an average rating of 8.7. You can look up on more detailed customer reviews, and responses by filtering for a specific type of verified guest travelers down in the review section.

What is the closest train, metro, or bus station to Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only?

The closest train, metro, or bus station is ADO International Bus Station, 10245.36 m away from Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only.

What time is check-in and check-out at Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified time frame may be charged an additional fee.

What is the closest airport to Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only?

The closest airport to Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only is Cozumel International Airport, 22.0 km away.

More about Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only

More about Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only

Experience Exclusivity and Luxury at Hyatt Zilara Riviera Maya

Welcome to Hyatt Zilara Riviera Maya, an exquisite 4.5-star all-inclusive adults-only resort nestled in the stunning Playa Del Carmen, Mexico. Built in 2003, this luxurious hotel boasts a total of 290 beautifully appointed rooms, offering guests a truly indulgent and unforgettable experience. As you step into the elegant lobby of Hyatt Zilara Riviera Maya, you'll be greeted by the warm and attentive staff, ready to cater to your every need. The check-in process begins at 3:00 PM, allowing you to start your vacation on a relaxed note. And when it's time to bid farewell, you can enjoy a leisurely check-out until 12:00 PM, ensuring you have ample time to savor your final moments in paradise. Please note that Hyatt Zilara Riviera Maya is an adults-only resort, creating an exclusive and serene atmosphere for guests seeking a tranquil escape. While this hotel does not allow children to stay free of charge, there may be additional charges for those who wish to bring their little ones along. Rest assured, every effort is made to provide an environment of sophistication and relaxation for all guests.

Endless Entertainment at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort

Indulge in a world of entertainment at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort, where a plethora of exciting facilities await you. From vibrant nightlife to tranquil relaxation options, this resort has it all. For those looking to dance the night away, the resort features a lively nightclub where you can groove to the beats of the latest hits. If you prefer a more laid-back evening, head to the bar and enjoy a refreshing cocktail while socializing with fellow guests. Pamper yourself at the salon and indulge in a rejuvenating massage, or unwind in the hot tub, sauna, or steam room. The spa offers a range of treatments to help you relax and rejuvenate. For outdoor enthusiasts, the resort boasts a beautiful garden where you can take a leisurely stroll and soak in the natural beauty. The games room is perfect for those looking for a bit of friendly competition, while the library provides a cozy spot for book lovers to curl up with a good read. If you're in the mood for some entertainment, the shared lounge/TV area offers a comfortable space to catch up on your favorite shows or movies. The solarium provides a tranquil spot to bask in the sun and enjoy the breathtaking views. And for those who love to sing their hearts out, the karaoke room is the place to be. Don't forget to visit the gift/souvenir shop to pick up a memento of your stay at this incredible resort. With an array of entertainment facilities, Hyatt Zilara Riviera Maya ensures that your stay is filled with excitement, relaxation, and unforgettable memories.

Unleash Your Inner Athlete at Hyatt Zilara Riviera Maya's Impressive Sports Facilities

Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort in Playa Del Carmen, Mexico, offers an array of top-notch sports facilities that will keep you active and entertained throughout your stay. Whether you're a fitness enthusiast, a water sports lover, or simply enjoy outdoor activities, this resort has something for everyone. Start your day with a refreshing swim in the indoor pool or soak up the sun by the outdoor pool, where you can also enjoy poolside drinks from the bar. If you prefer a more active workout, head to the fitness center equipped with state-of-the-art equipment to help you stay in shape during your vacation. Sports enthusiasts will be delighted to find tennis courts, perfect for a friendly match or a private lesson with a professional instructor. For those who love water sports, both motorized and non-motorized options are available. Take a thrilling jet ski ride, explore the crystal-clear waters while snorkeling, or try your hand at wind surfing. The resort also offers fishing excursions, table tennis, diving, boats, canoes, dart boards, and yoga rooms, ensuring there's never a dull moment. And let's not forget the private beach, where you can relax on the soft sand and take in the breathtaking views of the Caribbean Sea. With its impressive range of sports facilities, Hyatt Zilara Riviera Maya is the perfect destination for active travelers seeking adventure and relaxation in a stunning tropical setting.

Convenience Facilities at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort

Discover a world of convenience at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort. With an array of top-notch facilities and services, this resort ensures that guests have everything they need for a comfortable and hassle-free stay. For those who crave a late-night snack or a delicious meal in the comfort of their own room, the 24-hour room service is at their disposal. Whether it's breakfast in bed or a late-night craving, guests can indulge in a variety of delectable dishes without ever leaving their room. The resort also offers laundry service and dry cleaning facilities, making it easy for guests to keep their clothes fresh and clean throughout their stay. Additionally, the daily housekeeping service ensures that rooms are always tidy and well-maintained. With safety being a top priority, Hyatt Zilara Riviera Maya provides safety deposit boxes in each room, giving guests peace of mind knowing their valuables are secure. The concierge is always available to assist with any inquiries or requests, ensuring a seamless and enjoyable stay. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing guests to easily stay in touch with loved ones or catch up on work. For those who prefer to smoke, there is a designated smoking area available. For added convenience, the resort features express check-in/check-out services, luggage storage, and a convenience store on-site. Whether guests need to store their luggage, quickly check-in or out, or pick up any essentials, these facilities are designed to make their stay as effortless as possible. Experience the utmost convenience and comfort at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort, where every detail is taken care of to ensure a memorable stay.

Convenient Transport Facilities at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort

At Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort, guests can enjoy a range of convenient transport facilities to enhance their stay. For seamless arrival and departure, the resort offers airport transfer services, ensuring a hassle-free journey to and from the hotel. Whether you're traveling for business or leisure, this service allows you to start your vacation or return home with ease. To explore the beautiful surroundings of Playa Del Carmen, the resort provides a variety of tour options. Discover the rich culture and natural beauty of the region through guided tours organized by the hotel. From historical landmarks to stunning beaches, there's something for everyone to enjoy. For guests who prefer to drive, Hyatt Zilara Riviera Maya offers valet parking and a car park onsite. You can rest assured knowing that your vehicle is in safe hands while you relax and unwind at the resort. Additionally, the hotel also offers a car hire service, allowing you to explore the area at your own pace. To make your stay even more convenient, the resort provides a shuttle service, making it easy to access nearby attractions and entertainment venues. Whether you're heading to the beach or exploring the vibrant nightlife of Playa Del Carmen, this service ensures you can travel comfortably and conveniently. If you're looking to attend local events or attractions, the hotel's ticket service can assist you in securing tickets and making arrangements. Whether it's a concert, a cultural show, or an adventure park, the staff at Hyatt Zilara Riviera Maya will ensure you have a memorable experience. With its range of transport facilities, Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort offers convenience and flexibility for every guest. Whether you prefer to explore on your own or take advantage of organized tours, the hotel has you covered.





Exquisite Dining at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort

Indulge in a culinary journey like no other at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort. With an array of dining options available, guests can savor a diverse range of flavors and cuisines throughout their stay. Start your day off right with a delicious breakfast buffet, offering a wide selection of both local and international dishes. Whether you prefer a hearty American breakfast or a lighter continental option, there is something to satisfy every palate. Throughout the day, guests can enjoy 24-hour room service, ensuring that your cravings are met at any time. For a quick pick-me-up, head to the coffee shop and savor a freshly brewed cup of coffee or tea. When it comes to dinner, the resort boasts a variety of restaurants, each offering a unique dining experience. From mouthwatering seafood to authentic Mexican cuisine, there is a restaurant to suit every taste. For those who prefer a more casual dining experience, the BBQ facilities provide the perfect opportunity to enjoy a delicious grilled meal in a relaxed setting. With daily housekeeping ensuring that your room is always clean and tidy, you can focus on enjoying the delectable dining options available at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort.

Luxurious Room Options at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort

Indulge in the ultimate luxury at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort with its wide range of exquisite room offerings. From the Breakfast Plan Preferred Club Deluxe Tropical View Double and King rooms to the spacious Preferred Club Junior Suite Tropical View Double and King rooms, there is a perfect accommodation option to suit every traveler's needs. When booking these stunning rooms on Agoda, guests can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates for all room types, ensuring that you get the most value for your money. With Agoda's user-friendly interface, you can easily browse through the various room options, compare prices, and make a reservation with just a few clicks. Experience the luxury of Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort at unbeatable prices by booking through Agoda today!

Discover the Beauty of Mayakoba in Playa Del Carmen

Nestled along the stunning shores of Playa Del Carmen, Mexico, Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort offers an idyllic escape in the heart of the luxurious Mayakoba community. Mayakoba is a breathtaking destination that seamlessly blends natural beauty with modern luxury, making it the perfect place to unwind and indulge in a truly unforgettable vacation. Surrounded by lush mangroves, crystal-clear lagoons, and pristine white-sand beaches, Mayakoba is a paradise for nature lovers and adventure seekers alike. Take a leisurely stroll along the picturesque pathways and admire the vibrant flora and fauna that call this enchanting region home. For those seeking a bit of adventure, explore the underwater wonders of the nearby Mesoamerican Barrier Reef, the second largest coral reef system in the world, through snorkeling or scuba diving excursions. In addition to its natural wonders, Mayakoba is also home to world-class golf courses, including the renowned El Camaleón Golf Club. Designed by Greg Norman, this championship course offers breathtaking views and challenging fairways, making it a must-visit for golf enthusiasts. After a day of exploring or golfing, indulge in the delicious cuisine and vibrant nightlife of Playa Del Carmen, just a short distance away from the resort. Whether you're looking for relaxation, adventure, or a mix of both, Mayakoba in Playa Del Carmen has it all.

Convenient Transportation Options from the Airport to Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort

Located in the breathtaking Mayakoba area of Playa Del Carmen, Mexico, Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort offers a luxurious and exclusive getaway for adult travelers. Getting to the resort from the nearest airports is a breeze, thanks to the convenient transportation options available. If you are arriving at Cancun International Airport, which is approximately 45 minutes away from the resort, you have several transportation options to choose from. One popular choice is to book a private airport transfer, where a professional driver will be waiting for you at the airport and take you directly to the resort in comfort and style. Another option is to take a taxi from the airport, which is readily available outside the terminal. Additionally, there are shuttle services available that can transport you and other guests from the airport to the resort. For those arriving at Cozumel International Airport, which is about 40 minutes away from the resort, the most convenient way to reach Hyatt Zilara Riviera Maya is by taking a ferry from Cozumel to Playa Del Carmen. The ferry ride takes approximately 40 minutes, and once you arrive at the Playa Del Carmen ferry terminal, you can easily take a taxi or arrange for a private transfer to the resort. No matter which airport you arrive at, the journey to Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort is a seamless and enjoyable experience, setting the tone for a memorable vacation in paradise.

Discover the Natural Beauty and Beaches near Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort

Nestled along the stunning Riviera Maya coastline, Hyatt Zilara is surrounded by a plethora of natural beauty and breathtaking beaches. Just steps away from the resort, you'll find Mayakoba Beach, a pristine stretch of white sand that offers a tranquil escape. Spend your days lounging under the swaying palm trees, taking refreshing dips in the crystal-clear waters, or simply soaking up the warm Mexican sun. For those seeking a more adventurous experience, head to El Camaleón, a world-renowned golf course located nearby. Designed by Greg Norman, this championship course offers a challenging layout amidst the lush tropical landscape. Whether you're a seasoned golfer or a beginner, El Camaleón promises an unforgettable golfing experience. If you're in the mood for some relaxation, make your way to Ocean Maya Royale - Adults Only Beach. This secluded beach offers a serene and peaceful atmosphere, perfect for unwinding and rejuvenating. Lounge on a comfortable sunbed, listen to the soothing sounds of the waves, and let your worries melt away. For a change of scenery, visit Secret's Capri Pool, a luxurious resort located just a short distance from Hyatt Zilara. Take a dip in the sparkling pool, sip on a refreshing cocktail at the swim-up bar, or simply bask in the tranquility of the surroundings. Lastly, don't miss out on the opportunity to explore Casa Vela Beach, a hidden gem tucked away along the Riviera Maya coastline. This secluded beach offers a peaceful retreat away from the crowds, allowing you to fully immerse yourself in the natural beauty of the area. With an array of stunning beaches and attractions nearby, Hyatt Zilara Riviera Maya is the perfect destination for those seeking a beachfront paradise surrounded by nature's wonders.





Indulge in Culinary Delights at Nearby Restaurants

At Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort, you will find a variety of exquisite dining options right at your doorstep. However, if you're looking to explore beyond the resort, you'll be pleased to know that there are several renowned restaurants nearby. Just a short distance away, you can savor the flavors of Mexico at El Puerto, where traditional dishes are expertly prepared with a modern twist. For a taste of authentic Thai cuisine, head to Tamarind at Banyan Tree Mayakoba, where you can indulge in aromatic curries and fresh seafood. If you're in the mood for a beachfront dining experience, Punta Bonita offers a stunning setting and a menu filled with delectable international dishes. Casa del Lago is another excellent choice, with its elegant lakeside location and an extensive menu of Italian favorites. Last but not least, Saffron is a must-visit for lovers of Indian cuisine, offering a range of flavorful dishes bursting with spices and herbs. Whether you choose to dine within the resort or venture out to these nearby restaurants, you're in for a culinary adventure that will tantalize your taste buds.





Affordable Luxury: Experience Hyatt Zilara Riviera Maya at a Surprisingly Competitive Price

Indulge in the ultimate adults-only getaway at the Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort, where luxury meets affordability. With an average room price of just $432, this exquisite resort offers an incredible value for those seeking a truly memorable vacation in Playa Del Carmen, Mexico. Compared to the average price of a hotel room in Playa Del Carmen, which stands at $248, Hyatt Zilara Riviera Maya stands out as a top choice for travelers looking for a premium experience without breaking the bank. You'll be pleasantly surprised by the exceptional amenities and services this resort has to offer, all at a highly competitive price. From its breathtaking beachfront location to its elegant and spacious rooms, Hyatt Zilara Riviera Maya ensures that every guest enjoys a luxurious and comfortable stay. Indulge in the resort's all-inclusive package, which includes unlimited access to gourmet dining options, premium beverages, and a wide range of exciting activities. Don't miss out on the opportunity to experience the perfect blend of luxury and affordability at Hyatt Zilara Riviera Maya. Book your stay today and treat yourself to a truly unforgettable vacation.

Exceptional Staff and Delicious Food at Hyatt Zilara Riviera Maya

Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort has received rave reviews from its guests, with many highlighting the exceptional staff and delicious food options. The staff at this resort are described as friendly, helpful, accommodating, and eager to cater to every guest's need. Their warm and polite demeanor creates a welcoming atmosphere that makes guests feel valued and well taken care of. Whether it's your first or second time staying at this resort, the staff's commitment to providing excellent service remains consistent. When it comes to dining, Hyatt Zilara Riviera Maya offers a range of options for guests to choose from, including vegetarian choices. Guests have praised the food selection and quality, with many stating that the food exceeded their expectations. From the various restaurants to the buffet, the resort's culinary offerings are described as top-notch. While the buffet may not have completely exceeded expectations, guests still found it to be good. Overall, the food at this all-inclusive resort is highly regarded and ranks among the best compared to other places guests have visited. The combination of exceptional staff and delicious food makes Hyatt Zilara Riviera Maya a perfect choice for those who value cleanliness, friendliness, and a memorable dining experience.

Luxury, Value, and Impeccable Service at Hyatt Zilara Riviera Maya

Discover a world of luxury, value, and impeccable service at Hyatt Zilara Riviera Maya - All-Inclusive Adults Only Resort. With an overall rating of 8.3, this resort is a true gem in Playa Del Carmen, Mexico. Guests rave about the exceptional value they receive, with an impressive 8.9 rating for value. From the moment you step foot into this tropical paradise, you'll be treated to world-class facilities that earned a remarkable 8.9 rating. Cleanliness is a top priority at Hyatt Zilara Riviera Maya, and it shows with a stellar rating of 9.1. You can expect pristine rooms, sparkling pools, and immaculate grounds throughout your stay. The resort's dedication to cleanliness ensures a worry-free and relaxing vacation experience. Located in the heart of Playa Del Carmen, this resort boasts a convenient location that received an 8.4 rating. Whether you want to explore the vibrant nightlife, indulge in local cuisine, or simply soak up the sun on the stunning beaches, everything is just a stone's throw away. The staff at Hyatt Zilara Riviera Maya consistently goes above and beyond to make guests feel welcome and pampered. With an 8.4 rating for staff performance, you can expect friendly smiles, personalized service, and attention to detail that will exceed your expectations. At Hyatt Zilara Riviera Maya, you'll experience the perfect blend of luxury, value, and exceptional service. Book your stay today and discover why this resort is the ultimate choice for an unforgettable vacation.

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Amenities and facilities

Excellent8.7

Facilities

Languages spoken
  • English
  • German
  • Portuguese
  • Spanish
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Boating
  • Canoeing
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Gym/fitness
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Solarium
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • A la carte in restaurant
  • Alcohol
  • Alternative meal arrangement
  • Asian cuisine in restaurant
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Breakfast service
  • Buffet in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Fruits/snacks
  • International cuisine in restaurant
  • Poolside bar
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Snack bar
  • Soup in restaurant
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • On-site event hosting
  • Outdoor venue for special events
  • Safety deposit boxes
  • Salon
  • Shared lounge/TV area
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Playground
Land sports
  • Golf course (within 3 km)
Access
  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Non-smoking rooms
  • Pets allowed unavailable
  • Rooftop area
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Desk
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Seaside Grill
  • No additional information available
Cactus Club Ceviche & Taco Bar
  • Cuisine: International
Himitsu
  • Cuisine: Asian
La Riviera
  • Cuisine: American
  • Menu: Buffet
Oceana
  • Cuisine: International
Portofino
  • Cuisine: International

Location

Carretera Federal 387 Kilometro 299, Mayakoba, Playa Del Carmen, Mexico, 77710

Excellent8.7

Location

Airports
  • Cozumel International Airport (CZM)
    22.4 km
  • Cancun International Airport (CUN)
    41.1 km
Public transportation
  • ADO International Bus Station
    10.3 km
Hospital or clinic
  • Hospital General de Zona #18 IMSS
    5.7 km
Shopping
  • Galeria de Arte 5ta Avenida
    9.7 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Quinta Avenida
    9.7 km
  • 3D Museum of Wonders
    9.8 km
  • Nuestra Senora del Carmen Catholic Church
    10.3 km
  • Parque Los Fundadores
    10.3 km
  • Rio Secreto
    16.0 km
Nearby landmarks
  • Secret's Capri Pool
    50 m
  • Ocean Maya Royale - Adults Only Beach
    140 m
  • Casa Vela Beach
    760 m
  • Mayakoba Beach
    850 m
  • El Camaleón
    1.9 km
  • Mangrove protected area
    3.3 km
  • Gym
    3.3 km
  • Playa Fitness Center
    3.6 km
  • Bull Sharks Diving Center
    3.9 km
  • Gran Coral Golf
    4.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • The property is offering ala cart and breakfast only meal plans. Meal plan is subject to room type booked.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Check-in until00:00
Getting around
  • Travel time to airport (minutes)40
The property
  • Year property opened2003
  • Number of floors5
  • Number of rooms 290
  • Most recent renovation2022
  • Non-smoking rooms/floorsyes
  • Number of restaurants6
  • Number of bars/lounges5

Property announcements

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that Coco Cafe doesn't serve alcoholic drinks.

Reviews of Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only from real guests

Provided by verified guests of

Agoda logo
8.8
  • Cleanliness score 9.3 out of 10 and is a high score in Playa Del Carmen
    Cleanliness9.3
  • Facilities score 8.7 out of 10 and is a high score in Playa Del Carmen
    Facilities8.7
  • Location score 8.7 out of 10 and is a high score in Playa Del Carmen
    Location8.7
  • Service score 8.7 out of 10 and is a high score in Playa Del Carmen
    Service8.7
  • Value for money score 8.7 out of 10 and is a high score in Playa Del Carmen
    Value for money8.7
High score for Playa Del Carmen

Rating

9+ Exceptional (8)
8-9 Excellent (3)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (0)
Guest Type
Room Type
Language
Showing 11 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Miss from Australia
    Couple
    Ocean View King Room
    Stayed 2 nights in October 2024

    “One of the most amazing resorts we’ve ever stayed at”

    We did not want to leave! After having to cut our Cancún trip short due to a hurricane we came further down the coast and very last minute booked a King ocean view room here. This was one of the most incredible resorts we have ever stayed at. Every detail is curated, the entertainment, amenities, rooms, food, the staff are so so attentive, overall the experience was some of the best we have had anywhere in the world. You will not regret staying here! Thanks for having us.

    Reviewed October 14, 2024
  2. 8.4
    Excellent
    Mark from United Kingdom
    Couple
    Tropical View Swim Up King
    Stayed 3 nights in June 2024

    “Solid option”

    Nice resort with relaxing vibe. Food could have been better with some dishes being a bit hit and miss.

    Reviewed June 18, 2024
  3. 10.0
    Exceptional
    Chikako from Japan
    Couple
    Room With 1 King Bed
    Stayed 4 nights in June 2024

    “Enjoying relaxation.”

    It's a quiet location where you can relax. The staff is friendly and kind. There are not many restaurants, but perhaps because it's the off-season, there was no waiting time, and I was able to spend my time comfortably. I was surprised by the unique animals native to this strange land.

    Reviewed June 12, 2024
    Auto-translated through generative A.I.
  4. 9.2
    Exceptional
    Andrei from United Kingdom
    Couple
    Ocean View King Room
    Stayed 13 nights in March 2024

    “Great Value Beach Resort with Excellent Service”

    Dates of Stay: 2024-03-07 to 2024-03-20 (13 nights) Price: £3500 total, £270 per night Room: Sea View Pros: 1. Excellent value for money. 2. Clean and shallow sand beach, superior to neighboring hotels. 3. Welcoming and accommodating staff. 4. Delicious Italian cuisine for dinner. 5. Sushi and Teppanyaki dining options are a must-try. 6. Tranquil atmosphere with many elderly American guests. Cons: 1. Limited availability of sunbeds with umbrellas, requiring early wake-up to reserve. 2. Less convenient location for exploring the surrounding area. Additional Advice: - Arrive early to secure a sunbed with an umbrella. - Opt for Italian dinners for a satisfying meal. - Don't miss out on the sushi and Teppanyaki experience, even if just once. Overall, this beach resort offers excellent value for money, with clean beaches, delicious dining options, and attentive staff. While there may be some minor inconveniences like limited sunbed availability and the location's limitation for exploring, it's a perfect choice for a relaxing getaway without venturing outside the hotel premises.

    Reviewed March 20, 2024
  5. 9.6
    Exceptional
    Daniel from United States
    Group
    Ocean Front One Bedroom master Suite
    Stayed 5 nights in February 2020

    “Great staff and great food!”

    This all inclusive food was in the top 2 of all the places(about 20) we have been. I can’t say enough about how good the food selection and quality was. The buffet, which was good, was the only place that didn’t totally exceed our expectations. The staff were all very friendly and helpful. The beach was one of the best in the area.

    Reviewed February 25, 2020
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