Tulum hotels & places to stay

The hotel in general is really nice, and for couples ideal. Food at the beach is amazing, really good. Staff is poor, specially the waiters have little experience and are not very friendly. A lot of improvement in that area. Staff at reception and the coordinators are great. They need a common pool. There is no pool and with the "sargazo" in the ocean it was not always easy to swim in there. So they need to consider a small pool

Staff were lovely and very helpful. Pool and room were great. Hotel itself is ages away from anything unless you drive. Loads of parking for cars. Neighbourhood is a bit of a building site. They have bikes you can use but the handle bars fell off ours and the seat broke mid cycle into downtown. Down town cycle (in 30 degree heat) 30 minutes minimum. To begging ofbeach 40 minutes. If you cat drive I’d stay on beach and get cab to downtown.

Stayed with my friend for 4 nights and absolutely enjoyed our stay. The room is very clean and location great as near a taxi rank and about 3km either way to beach, Gran cenote and Tulum ruins. The breakfast was a lovely surprise and offered plenty of choice. Staff are friendly and the place has a nice vibe to it. I would recommend this place and would consider staying again.

First, I want to state that I'm accustom to four star establishment. Give the nice photo, I thought I give this hotel a try. The photo is much nicer than reality. I would describe this as more of a luxury hostel. Let start with the positive: it is in the middle of Tulum so the restaurants, shops and main street is one or two block away. The staff was very nice, friendly and accommodating. And then the bad: the room and bathroom...uugghh, how do I put this lightly...need updating with new amenities and scent. The only window is facing the busy walkway so to have any privacy you have to keep it cover. I got so many mesquito bites maybe due to leaving the shutter open because a weak or fail air conditioner. The garbage smell from next door and the uncleanliness of the pool area was not inviting. My solution was to not be in the room or bathroom any longer than possible. So if you just need a cheap place to crash, then this may be the place for you.

When I checked in, I didn't really had the feeling I'm welcome. But my two talks with the receptionists afterwards were friendly and nice. Everything is clean so far but it also appears a little bit sterile. The atmosphere didn't let me feel like people want to socialise. But it is very close to the bus station and you can also book tours in the hostel. They offer a bike rental as well. But be aware of the clubs on the other side if the road that doesn't let you sleep that much. I never visited the terrace or the kitchen so perhaps it's nice there but for me it wasn't that good at all.

A lovely little beachfront hotel where you step out your front door onto the white sand of the beach. Its quite basic compared to the resorts (eg no tv; no food), yet clean and comfortable and offers a nice alternative to the big resorts. Hire bicycles while in Tulum which is the best/cheapest/easiest way to get around and see things like the Tulum ruins and downtown Tulum for shopping. There are purpose built bike paths which makes cycling a breeze.

Hip Hotel is situated on the south end of Tulum at the best part of the beach. The rooms are clean and you can easily sleep with your room door open at night and feel safe while watching and listening to waves crash. The breakfast that's included is incredible and the food and drinks are great. This was my second time at the hotel this year and I look forward to returning soon!

At first you kind of hope you are in the wrong street but as soon you get into the hotel it is just so nice, beautiful and wonderful. It is really very much a home away from home with a lovely atmosphere and happy, friendly staff who will do all they can to make your stay great. Good breakfast, very nice rooms, beautiful bathrooms, a good pool area and the place is easy walking distance to the main street/center of town with all the restaurants and bars. Taxi to the beach is cheap and easy and they also have bikes, if you want to bike to the beach. By the way the beaches in Tulum are wonderful. I would stay here again.

We have never before posted a review on a hotel we stayed in, but decided that this hotel stay was so different/ amazing that we just had to give them some feedback. We were treated like the most special people there by most the staff, the waiters and managers were just fantastic. The hotel itself and the rooms are beautiful and serene. But the best thing was the food.. a fantastic fusion of Italian and mexican with cool jazzy tunes playing in the background.. We could not wait for lunches and dinners to try the next thing in the menu.. (The octopus and sweet potato mash being the best!). We would recommend this hotel and restaurant highly for anyone looking for a little bit of blissful piece and quite in the stunning tulum. Don't forget to try the cocktails in Mateos bar down the road!

The staff are friendly and the rooms are nice. The breakfast is good in the morning. However the price on agoda was quoted in USD dollars and the price charged at the hotel was just their normal rate in Mexican pesos, and I booked on agoda because even the amount quoted in USD at the highest exchange rate was still less than the rate on their own website and the rate I was charged. I questioned how they still managed to get my USD rate to their standard MXN rate as it would have been a ridiculous conversion rate but never got an answer from the owner.

Live Tulum was fabulous to stay in , our swim up appartment had everything we wanted and was kept spotless with loads of clean towels . Breakfasts with Wendy were lovely and looked forward to each day.There are two points I would like to make , the desk staff need to give more information to the guests, on arrival it would be nice to be given a map and told of the local area, I found one from another receptionist on a subsequent day. Also we only found out the day before we left that as a guest we could get discount at one of the beach clubs despite asking a receptionist this particular question . We had used this club nearly everyday at full price. Also we found the taxi driver the hotel used , Miguel more expensive than others . These points need adressing , but now I know the ropes I would certainly stay here again . We really loved it condo superband , position great for town bars and restaurants and cycle or taxi to beach very easy. A great place to stay .

Gorgeous garden setting with big rooms looking onto the garden and pool. Lovely room with really pretty drapes around the huge bed. Our room had a nice balcony, fridge, free water, tea and coffee and TV. The bathroom was larger than normal and had a great shower, with nice free toiletries and bathrobes. Location was excellent, just off the Main Street and really near some great bars and restaurants. We used the free bikes each day to get to the ruins, beach and local Cenotes. We loved the breakfast, especially the homemade banana cake, but best of all were the staff. All were really friendly and happy to help, but also left you alone to have your own privacy and relax. We enjoyed our stay so much we stayed an extra night. Thanks for a great time.

This is a lovely villa with super-friendly and creative owners. Perfect for people who want an alternative holiday - not being stuck in an all-inclusive hotel, it feels more like staying at a friends' house, Marta and Gianluca are very laid-back but also professional at the same time. All the electricity is from solar panels so no hair-dryers or conditioners but we were fine with that. Also, prepare that the roads around are country-side like rather than what you would get in a city, so prepare your shoes accordingly (walking sandals are ideal, particularly after rain, no high heels). Villa Feronia is ideal for pet lovers as you will have the owners' dog and cat who would enjoy some attention from guests if you'd like that :) The area of Tulum Beach is full of boutique hotels, fancy restaurants, eco-cabins, yoga retreats etc. For $170 per person it is possible to go for a day on a trip to Sian Ka'an Biosphere Reserve by minibus and boat where you can see turtles, dolphins and manatees!

Elements is a very charming boutique hotel just a few steps away from the busy main road, the beach is about 4km away. You can lend bikes for free to move around Tulum and the beaches. We had a poolside room which was huge, spotlessly clean and decorated with style. The staff was very helpful from the beginning, explainig and making phonecalls for reservations. The only minor negative point? Breakfast is ok, but not more. There could be more choice and variation. But aside from that Elements is a very good place to stay, good value for money. If we ever go back to Tulum we‘ll definitely stay there again.

The room was very spacious for the two of us. The fridge came in handy. We enjoyed the complimentary breakfast. They can arrange tours for you if you’d like. A major plus was they have a personal driver that can take you to the main attractions of Tulum. We went to the ruins and the grand cenote. The driver dropped us off and picked us up when we were finished. Very convenient! They can also call a taxi for you. The staff was super friendly and hospitable. Would stay here again!

We had a great stay here. Clean rooms, a nice patio on the roof with hammocks and chairs, a kitchen, and yoga sometimes as well. The bed was nice and comfy and rooms stayed cold- we barely used the AC. Jorge & the staff were great and very helpful . The building was centrally located, just a short walk from the bus station and many restaurants, and very secure. In order to get to the beach or ruins you’ll need to rent bikes and you can rent them via the hotel. Thanks Jorge for a great stay!